Preface

The system assurance process is the exchange of information among team members to ensure that no aspects of the sale, order, or installation of Oracle's StorageTek SL8500 Modular Library System are overlooked. This process promotes an error-free installation and contributes to the overall customer satisfaction.

This Systems Assurance Guide is intended for customers interested in purchasing an SL8500 library, account executives, marketing and sales representatives, system engineers, professional services, installation coordinators, service representatives, plus anyone interested in information about the SL8500 modular library system.

Terminology and Usage

The following terminology is used throughout this document and mean the same unless otherwise noted:

• SL8500 modular library system, SL8500 library, SL8500, or just "library"

• Media, cartridges, tape cartridges, volumes, tape volumes, or just "tapes"

• Tape drives, or just "drives"

• Rail (hardware) and library storage module or LSM (software)

• Slots (hardware) and cells (software)

• Library complex (hardware) and automated cartridge system ACS (software), an ACS can contain multiple libraries within a complex

Access to Oracle Support

Oracle customers have access to electronic support through My Oracle Support.

For information, visit http://www.oracle.com/support/contact.html or http://www.oracle.com/accessibility/support.html if you are hearing impaired.

Obtaining Customer Documentation

The following procedure describes how you can obtain Oracle customer documentation relating to library and tape drive products from the Oracle Technical Network (OTN). Documentation is separated into "Libraries" that are created for each product type.

To obtain documentation:

1. Point your Web browser to: http://www.oracle.com/technetwork/documentation/tape-storage-curr-187744.html

2. Bookmark this location. The page lists available document libraries by product family.

3. To view and download documents, scroll down to the section that lists the documents for the type of product that interests you.

4. Sections include Storage- and Library-Management Software, Tape Libraries, Tape Drives, Storage Encryption, Storage Virtualization, Archiving Systems, and Local Area Networking.

5. To view a list of documents contained within the table, click "View Library" in the "Link" column to the left of the "Product Description" column. Click any of the links on the library index to download the corresponding document.

6. To download a compressed archive file that contains the entire suite of documents, click the "Download" link.

7. The table below provides a summary of changes made to the document.