Solution Fields: Import Preparation
The following table contains specific information about setting up your CSV file before importing solutions into Oracle CRM On Demand. This information supplements the guidelines given in the topic Field Type Guidelines for Importing Data. First, you must review the following import information before performing an import.
NOTE: The Default Field column in this table contains only the initial (default) name for each field. It does not contain any names that have been changed for your company in Oracle CRM On Demand. Therefore, if you do not see a specific field when you try to import your data, check with your company administrator to determine the new name for the field.
Default Solution Field Name
|
Data Type
|
Maximum Length
|
Comments
|
External Unique ID
|
Text
|
30
|
None
|
FAQ
|
Text
|
250
|
None
|
Integration ID
|
Text
|
30
|
None
|
Product Category
|
Picklist
|
100
|
None
|
Published
|
Picklist
|
1
|
Default valid values are Y and N. These values must be in English, regardless of your language settings.
|
Service Request Count
|
Integer
|
22
|
None
|
Solution Currency
|
Picklist
|
20
|
You are not able to edit this picklist. Therefore, the values you import must exactly match the valid values.
|
Solution Details
|
Text
|
16,000
|
None
|
Solution Rating
|
Number
|
15
|
You are not able to edit this picklist. Therefore, the values you import must exactly match the valid values.
|
Status
|
Picklist
|
30
|
Default valid values: Draft, Approved, Obsolete
|
Title
|
Text
|
100
|
Required field by default.
|
Related Topics
See the following topics for related information:
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