Print      Open PDF Version of Online Help

Resetting a User's Password (Partners)

In Oracle CRM On Demand, users must answer a minimum of two security questions. These questions and answers can be used later if users forget their password. If users do not remember their security questions, or if they are locked out and want immediate access, you can reset their password.

Before you begin. To perform this procedure, you must have the Manage Users within the Partner Organization privilege in your role.

NOTE: This procedure has the same effect as selecting the Email Temporary Password When I Click Save check box on the User Edit page. You must configure the user role and related information before sending an email with the temporary password.

The following procedure describes how to reset the password for a user in your partner organization.

To reset a user's password

1. In the upper-right corner of any page, click the Admin global link.
2. In the User Management and Access Controls section, click Partner Self Administration.

   The User List page opens, showing a list of the users in your partner organization.

3. On the User List page, click the Last Name link for the user whose password you want to reset.
4. On the User Detail page, on the title bar, click the Reset Password button.

   The user's existing password is replaced with a new temporary password. The new temporary password is sent to the user by email.

   NOTE: This event is recorded in the Sign In History section on the User Detail page.