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About Conflict Resolution with PIMs

Conflicts occur on the field level when the same field in the same record has been updated in Oracle CRM On Demand and your PIM. For example, if an email address has been updated in Oracle CRM On Demand while you updated the same email address in your PIM, this conflict is recognized during the synchronization.

These are the options for resolving conflicts:

• Add all conflicting items

  Add a new record to each system containing mapped values from the record in the other system. The original conflicting records remain intact.

  Normally, when Add all conflicting items is selected, a data conflict causes a conflicting record to be added to each system. However, if a text field is changed in both systems, and the text in one field is a truncated version of the text in the other, the shorter text is overwritten by the longer text.

• Ignore all conflicting items

  Let the conflict stand. No changes are made to either system.

• Notify me when conflicts occur (Default)

  Receive notification when conflicts occur. The system displays a window with details about each conflict that it detects, and gives you options for resolving the conflict.

• Oracle CRM On Demand Wins

  Use this option when you are confident that Oracle CRM On Demand contains the most current data.

• MS Outlook Wins or Lotus Notes Wins

  Use this option when you are confident that your PIM contains the most current data.

If you accept the default setting for conflict resolution (notify me), you are prompted on how to handle each record conflict. When you resolve the conflict, the synchronization continues.

No messages appear during an automated synchronization. When an automated synchronization finishes the user is notified with a ToolTip displayed near the Oracle PIM Sync On Demand icon in the system tray.

NOTE: Overlapping appointments are not treated as data conflicts during synchronizations.