Print      Open PDF Version of Online Help

Closing Resolved Service Requests

After you have satisfactorily answered your customer’s request, you can close the service request.

Before you begin: View the Service Request detail page to make sure that the service request is complete by verifying the following:

• All activities on the service request have a Completed status, indicating that you have followed up with your customer.
• If your company uses solutions, the solution is linked to the service request record, indicating how the problem was solved.

To close a resolved service request

1. On the Service Request List page, click in the Status field of the Service Request you want to close.
2. Select Closed from the drop-down list in the field.
3. Click the green check mark icon in the Status field to save the change.