Create a Suspense Record

Any activity that moves money in or out of a policy can be associated with a suspense record, which tracks the money. Once a suspense record is created, the suspense number can entered in the Suspense tab of a new activity before it is added to a policy. Some activities are configured to automatically attach suspense information and others require the user to manually enter the suspense information.

Note: Set-up any necessary suspense records before adding activities that apply money to the policy. This work flow is necessary to avoid closing the Policy screen in the middle of adding an activity. The Suspense screen is separate from the Policy screen and in order to create a suspense record, you must exit the Policy screen and select Suspense from the Main Menu. Keep in mind that this will close the Policy screen.

Steps to Create a Suspense Record

Click Suspense | Suspense Records on the Main Menu.
Select a company from the Company drop down box.
Type the policy number the suspense record is associated with in the Policy Number field.
Type the effective date in the Effective Date field.
Type the amount of money received to be deposited in suspense in the Amount field. This is the maximum amount that can be attached to this suspense record through activity processing. When the total of this amount has been attached by processing activities that either apply or disperse the suspense money, the status of the suspense record will be changed to Closed.
Type any other necessary information. All other fields are optional.
Click Save at the bottom of the screen. Make a note of the suspense number.

After a suspense number is generated, that number can be used in the Suspense tab of a new activity to associate the money moved by the activity with a suspense record.