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Oracle® CRM On Demand Marketing Release 5.4.10 |
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Home > User Guide > Managing Activities, Queues... > About Contact Activities

# About Contact Activities

The Activities tab in Oracle CRM On Demand Marketing contains the following subfunctions:

- Contact Activities. These activities relate to contact registrations and Web site visitors.

- Queues. Leads and contacts in the Oracle CRM On Demand Marketing workflow are grouped into queues for processing.

- Call center. This is the Oracle CRM On Demand Marketing module responsible for telemarketing, which enables telemarketing staff to contact leads and prospects through cold calls, followup calls and campaigns.

- Email Optouts. This module in Oracle CRM On Demand Marketing enables telemarketing staff to remove contacts from future communications.

The Contact Activities pane provides information on contact registrations and Web site visitors. It can display the following information:

- All known Web site visitors

- All registrations

- Recent known Web site visitors

- Recent registrations (Recent is defined as within the last 14 days.)

This topic contains the following information:

- Displaying Queue Activity

- About the Call Center

- Displaying Call Center Reports

- About Email Opt Outs