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Oracle® CRM On Demand Marketing Release 5.4.10 |
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Home > User Guide > Managing Activities, Queues... > Displaying Queue Activity

# Displaying Queue Activity

The Queues pane provides information on the following:

- All Queue Assignments

- Recent Queue Assignments (within the last 14 days)

You can display queue activity for queues or you can search for a specific queue by performing search by queue name.

Leads or prospects are assigned to queues and marked with one of the following statuses:

- Assigned. This prospect is assigned to a queue, but it is not yet published to Oracle CRM On Demand or sent to a distribution list

- Pending. This status is the same status as the Assigned status.

- Published. This prospect is published to Oracle CRM On Demand.

- Sent. This prospect is sent to the distribution list defined for the queue.

- Failed. This prospect cannot be assigned to a queue because the required information is missing from the queue assignment rules.

You can display and search for the following information about each lead or prospect assigned to a queue:

- First name

- Last name

- Email address

- Company name

- Queue name

- Status

- Delivery date