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Oracle® CRM On Demand Marketing Release 5.4.10 |
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Home > User Guide > Using Reports > Operational Report Types > Open Prospects by Age Report

# O pen Prospects by Age Report

This report enables you to check how call center agents are progressing in following-up with assigned prospects according to the prospects' age. It also enables you to check how long prospects remain in the call queue before they are closed because of qualification or disqualification. This report includes any call center prospects who are neither qualified nor disqualified. You can filter by program name or agent and display each prospect's date assigned to the queue, age in days as well as contact information.