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Oracle® CRM On Demand Marketing Release 5.4.10 |
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# Index

A B C D E F G H I J L M N O P Q R S T U V W

## A

  accounts
    configuring credentials, entry
    mapping fields, entry
    searching, entry
  activity history, displaying contacts, entry
  adaptive campaigns, entry
    about, entry
    header, entry
  adaptive email execution report, displaying, entry
  admin link, about, entry
  answer codes, entry
  answers, defining, entry
  approval workflows
    displaying topic, entry
    microsites, entry
  assignment rules, configuring, entry
  associating offers, entry
  associating registrations, entry
  attendee roster report, entry
  attributes
    categories, entry
    configuring, entry, entry
    configuring derived lookups, entry
    configuring derived rules, entry
    contacts, entry
    creating, entry
    deleting, entry
    editing, entry
    report, entry
    searching, entry
  automation rules
    about, entry
    defining, entry
    triggers, entry
  automation schedules
    adaptive campaigns, entry
    workflow campaigns, entry
  automation statistics by program report, entry
  available usage summary report, entry

## B

  bounce by contact report, entry

## C

  call center
    about, entry
    configuring, entry
    creating queue, entry
    displaying reports, entry
    reports, entry
    views, about, entry
  call scripts, associating, entry
  calling prospects, entry
  campaign automation email bounceback report, entry
  campaign header
    creating adaptive, entry
    creating static, entry
    creating workflow, entry
  campaigns
    about, entry
    about static, entry
    adaptive, entry
    adaptive, about, entry
    adaptive, associating with lists, entry
    adaptive, automation schedule, entry
    adaptive, creating automation schedule for, entry
    all campaigns list, entry
    automation activity details report, entry
    automation details report, entry
    automation email clickthrough report, entry
    automation email statistics report, entry
    automation email unsubscribe report, entry
    automation reports, entry
    automation summary report, entry
    automation, about, entry
    budgets, associating, entry
    configuring management, entry
    copying, entry
    creating, entry
    creating custom fields, entry
    creating static, entry
    creating workflow, entry
    custom fields, entry
    deleting, entry
    displaying, entry
    editing, entry
    fields, entry
    moving, entry
    ROI reports, entry
    searching, entry
    status, entry
    summary report, entry
    switch summary report, entry
    traversed path report, entry
    wizard, entry
    workflow, entry
    workflow, associating with lists, entry
    workflow, creating, entry
    workflow, creating automation schedules, entry
    workflow, editing lists, entry
  changing queues, entry
  clickthrough report, entry, entry
  clickthrough, campaign report, entry
  closed telemarketing leads report, entry
  components, program, entry
  conditions, editing list, entry
  configuration, reports, entry
  contact activities, about, entry
  contact import reports, entry
  contact management, about, entry
  contacts
    about, entry
    attributes, entry
    creating, entry
    deleting, entry
    deleting in list, entry
    deleting multiple, entry
    displaying activity history, entry
    displaying in list, entry
    editing, entry
    exporting list, entry
    fields, entry
    importing, entry
    mapping fields, entry
    queue assignment report, entry
    searching, entry
    searching import configurations, entry
  custom fields
    campaigns, entry
    creating campaigns, entry
    creating programs, entry
    program, entry

## D

  deduplication
    configuring rules, entry
    configuring Webform report, entry
    rules, configuring, entry
  designing workflows, entry
  disqualification, configuring reasons, entry
  disqualifying prospects, entry
  domain summary report, entry
  dynamic list modes, entry, entry

## E

  email
    adding outbound invitations, entry
    bounce by contact report, entry
    bounceback report, entry
    campaign statistics report, entry
    campaign unsubscribe report, entry
    clickthrough by contact report, entry
    clickthrough report, entry
    configuring forward to friend, entry
    configuring postregistration, entry
    configuring signatures, entry
    creating from addresses, entry
    detail reports, entry
    execution report, entry
    performance reports, entry
    personalization, entry
    statistics report, entry
    summary by domain report, entry
    summary by program report, entry
    unsubscribe by contact report, entry
    unsubscribe report, entry
  email bounceback report, entry
  email delivery status conditions, entry, entry
  email execution report
    displaying adaptive, entry
    displaying workflow, entry
  email opt outs, about, entry
  email quota, entry, entry
  exporting contacts in list, entry

## F

  fields
    account mapping, entry
    contact mapping, entry
    contacts, entry
    creating custom campaign, entry
    creating custom program, entry
    lead mapping, entry
    microsite, entry
    offers, entry
    program, entry
  filter, configuring inbound, entry
  folders, entry
  follow-up, configuring postregistration, entry
  forward to friend, configuring, entry
  funnel
    configuring, entry
    report, entry, entry

## G

  generating operational reports, entry

## H

  headers
    program, entry
    Web form, entry
  history
    displaying contact activity, entry
    displaying program, entry
  HTML files, using, entry

## I

  import configurations
    copying, entry
    deleting, entry
    editing, entry
    moving, entry
    searching, entry
  import offline registrations program, entry
  importing
    contacts, entry
    multi-byte data, entry
    searching configurations, entry
  inbound, configuration, entry
  inserting tags, entry
  introduction to Oracle CRM On Demand Marketing, entry
  invitations by program report, entry
  invitations, adding outbound, entry

## J

  job statuses, about, entry

## L

  languages, configuring, entry
  lead funnel report, entry, entry
  leads
    closed report, entry
    generation, entry
    mapping fields, entry
    resurrection, entry
  list modes
    dynamic, about, entry, entry
    static, about, entry, entry
  lists
    about, entry
    associating with adaptive campaigns, entry
    associating with program, entry
    associating with workflow campaigns, entry
    copying, entry
    creating, entry
    deleting, entry
    deleting contacts, entry
    displaying contacts, entry
    displaying programs, entry
    editing, entry, entry
    editing conditions, entry
    editing for workflow campaigns, entry
    exporting contacts, entry
    modes, entry
    refreshing counts, entry
    searching, entry
    types, entry
  logging in to Oracle CRM On Demand Marketing, entry

## M

  microsites
    about, entry
    creating, entry
    deleting, entry
    displaying approval workflow, entry
    editing, entry
    fields, entry
    searching, entry
    statuses, entry
    topic fields, entry
  modes, list, entry
  modifying rules, entry

## N

  navigation tabs, entry
  new, what's, entry, entry, entry, entry, entry

## O

  object sync configuring, entry
  offers
    associating, entry
    configuring types, entry
    creating, entry
    deleting, entry
    displaying modified, entry
    displaying programs, entry
    editing, entry
    fields, entry
    searching, entry
    statuses, entry
    working with, entry
  offline registration, import, entry
  online help, using, entry
  open prospects by age report, entry
  operational reports, entry
  operational usage reports, entry
  operators, entry
  opt outs, about, entry
  Oracle CRM On Demand log in, entry
  outbound email invitations, entry

## P

  personalized ID, configuring, entry
  phone validation configuration, entry
  postal validation configuration, entry
  profiles
    about, entry
    attribute report, entry
    attributes, entry
  program by agent report, entry
  programs
    about, entry
    associating lists, entry
    automation statistics report, entry
    components, entry
    configuration report, entry
    configuring types, entry
    copying, entry
    creating custom fields, entry
    custom fields, entry
    deleting, entry
    displaying history, entry
    displaying lists, entry
    displaying offers, entry
    editing, entry
    fields, entry
    header, entry
    invitations report, entry
    launching automated, entry
    launching static, entry
    moving, entry
    offline registration import, entry
    registrant profile report, entry
    registration report, entry
    registrations attendance report, entry
    searching, entry
    status, entry
    summary report, entry
    telemarketing agent report, entry
    telemarketing summary report, entry
    testing, entry
    types, entry
  programs registrant profile, entry
  programs registrations attendance, entry
  prospects
    calling, entry
    displaying telemarketing prospects, entry
    disqualifying, entry
    qualifying, entry
    telemarketing status, entry
  publishing, configuring rules, entry

## Q

  qualifying prospects, entry
  question types, entry
  questions, creating, entry
  queues
    assign summary report, entry
    assignment by campaign report, entry
    assignment by program report, entry
    assignment by status report, entry
    assignment detail report, entry
    assignment rules configuring, entry
    assignment summary by contact imports report, entry
    changing, entry
    configuring, entry
    creating, entry
    creating call center, entry
    displaying activity, entry
    reports, entry
    selecting delivery options, entry
  quick access menu, entry
  quota exceeded warning, entry
  quota warning, entry

## R

  recommendation rules
    about, entry
    creating, entry
    deleting, entry
    editing, entry
    modifying, entry
    searching, entry
  refreshing list counts, entry
  registration details
    displaying, entry
    searching, entry
  registrations
    about, entry
    associating, entry
    attendance report, entry
    configuring advanced options, entry
    configuring follow-up, entry
    configuring inbound filter, entry
    configuring rules, entry
    import offline, entry
    profile attribute report, entry
    program report, entry
    reports, entry
    scoring queue assignment report, entry
    statistics score report, entry
    summary by program report, entry
  rejection flag, configuring, entry
  reports, entry, entry
    attendee roster, entry
    automation statistics by program, entry
    available usage volume, entry
    call center, entry, entry
    campaign automation, entry
    campaign automation activity details, entry
    campaign automation details, entry
    campaign automation email bounceback, entry
    campaign automation email clickthrough, entry
    campaign automation email statistics, entry
    campaign automation email unsubscribe, entry
    campaign ROI, entry
    campaign summary, entry
    campaigns automation summary, entry
    campaigns switch summary, entry
    closed telemarketing leads, entry
    configuration, entry
    configuring Webform dedupe, entry
    contact import, entry
    displaying, entry
    email bounce by contact, entry
    email bounceback, entry
    email clickthrough, entry
    email clickthrough by contact, entry
    email detail, entry
    email execution, entry
    email execution, displaying adaptive, entry
    email execution, displaying workflow, entry
    email performance, entry
    email statistics, entry
    email summary by domain, entry
    email unsubscribe, entry
    email unsubscribe by contact, entry
    generating, entry
    invitations by program, entry
    lead funnel, entry, entry
    open prospects by age, entry
    operational, entry
    operational usage, entry
    program by agent, entry
    program summary, entry
    programs configuration, entry
    programs registration, entry
    queue, entry
    queue assign summary, entry
    queue assignment by campaign, entry
    queue assignment by status, entry
    queue assignment summary by contact imports, entry
    queues assignment by program, entry
    queues assignment detail, entry
    registration, entry
    registrations profile attribute, entry
    registrations statistics score, entry
    scoring queue assignment details imported registrations, entry
    summary by status and reason, entry
    summary of emails by program, entry
    summary of registrations by program, entry
    summary of Web site activities, entry
    telemarketing agent by program, entry
    traversed path by campaign, entry
    usage summary, entry
    Web site activity details, entry
  reviewing telemarketing interactions, entry
  rules, configuring summary, entry

## S

  sales representative personalization, entry
  score report, entry
  scoring queue assignment details imported registrations report, entry
  scoring rules, configuring, entry
  smart tags, entry
  standard available triggers, entry
  static campaigns
    about, entry
    creating, entry
    header, entry
  static list modes, entry, entry
  status conditions, email delivery, entry, entry
  statuses
    job, entry
    microsites, entry
    offers, entry
    queue assignment report, entry
    telemarketing prospects, entry
    topic, entry
  summary by status and reason report, entry
  summary of emails by program report, entry
  summary of registrations by program report, entry
  summary of Web site activities report, entry
  suppression rules, configuring, entry

## T

  tabs, entry
  tags, inserting, entry
  target lists, see lists
  telemarketing
    about, entry
    agent by program report, entry
    configuring disqualification reasons, entry
    displaying prospect details, entry
    leads report, entry
    prospect statuses, entry
    reviewing interactions, entry
    workflow, about, entry
  templates
    about, entry
    creating, entry
    deleting, entry
    editing, entry
    personalization optimization, entry
    searching, entry
  testing programs, entry
  topics
    about, entry
    creating, entry
    deleting, entry
    displaying approval workflow, entry
    editing, entry
    fields in microsite, entry
    searching, entry
    status, entry
  tracking scripts, configuring, entry
  traversed path by campaign report, entry
  triggers
    about, entry
    adding, entry
    standard available, entry
  types
    lists, entry
    program, entry
    question, entry

## U

  unsubscribe by contact report, entry
  unsubscribe report, entry
  usage summary report, entry
  user interface, entry
  using HTML files, entry

## V

  validation configuration, entry
  views available, entry

## W

  warning email quota, entry
  Web forms
    about, entry
    attributes, entry
    configuring completion activities, entry
    copying, entry
    creating, entry
    creating headers, entry
    defining options, entry
    defining questions, entry
    deleting, entry
    displaying properties, entry
    editing, entry
    moving, entry
    rules, entry
    searching, entry
    status, entry
  Web site activity details report, entry
  Web sites
    about, entry
    configuring tracking, entry
    displaying activity, entry
  Webforms, configuring dedupe report, entry
  Website activity reports, entry
  what's new, entry, entry, entry, entry, entry
  workflow campaigns, entry
    automation schedules, entry
    editing lists, entry
    header, entry
  workflows, designing, entry
  working with all campaigns list, entry