Sun Java System Application Server Platform Edition 8.1 2005Q2 Update 2 Troubleshooting Guide

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# Accessing Remote Server Fails

When attempting to open the start page of the Application Server, the initial screen does not appear.

Things to check include the following:

- Is the Server Available Locally?

- Is the Proxy Setting Causing a Problem?

## Is the Server Available Locally?

### Description

If the server cannot be accessed from the web, but it is running locally, then the server is actually running.

### Solution

Verify that the server is running locally.

#### To verify that the server is running locally

##### Steps

1. Log on to the machine where the server is running.

2. Go to the local web page. For example, if `8080` is the default port, go to:

       http://localhost:8080/

   If the start page does appear, there is a problem with the web connection that prevents accessing the server remotely. If the start page does not appear, see Did the Server Start?

## Is the Proxy Setting Causing a Problem?

### Description

The server should be accessible directly from the host on which it is running (`localhost`); for example, using the default port, `8080`:

    http://localhost:8080/

### Solution

A server instance running on `localhost` may not be accessible if the server host machine is connected to the web through a proxy. To solve this problem, do one of the following:

- Set the browser to bypass the proxy server when accessing `localhost`. Refer to the browser's help system for information on how to do this.

- Use the fully-qualified host name or IP address of your system; for example:

      http://myhost.mydomain.com:8080/

Note –

To find the host name and domain for the `localhost` machine:

- On Microsoft Windows — On the desktop, right-click My Computer and select Properties from the pop-up menu. A System Properties dialog is displayed. Click Network Identification to see the computer name.

- On Solaris or Linux — Type `hostname` at the command prompt.

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