C H A P T E R  6

Troubleshooting

This section contains the following topics:


Authorization failed. Please set credential first, then try this command later.

This message indicates the Sun StorEdge T3 root password is not set.

Some config command-line interface (CLI) operations (addhwwn, addinitator, delete, luncreate, offline, online, password, rmh, wwn, set and volcreate) and control operations (disable, enable, reset, and shutdown) require Sun StorEdge T3 root password to be set.

User Action

1. Configure the password.

SeSh [4] config password array

2. If desired, verify that the password was set.

SeSh [5] inventory info

If the Password column has ah "admin" entry, you have the root password.

3. Re-execute the original command which displayed the "Authorization Failed" error message.

4. Verify that the token_lock parameter is set to off.

If the token_lock field is set to on, the software is unable to communicate with the device even though it is up.

6120:/:<1> set
bootmode  auto
bootdelay 3
ip        172.20.195.222
netmask   255.255.248.0
gateway   172.20.199.248
tftphost  192.9.10.254
tftpfile
hostname  t4-2
timezone
token_lock  off         # <- This field should off
logto     *
loglevel  3
rarp      on
mac       00:03:ba:27:d7:c7


Cannot Find LUN by Name

When upgrading array firmware, you must update array HTML files. In addition, the Sun StorEdge Configuration Service requires each Sun StorEdge array have the required HTML files. Running the update_html_files script easily updates any arrays needing HTML files.


procedure icon  To Update Sun StorEdge Array HTML Files



Note - To use the update_html_files script, you must have the IP addresses of all Sun StorEdge arrays you intend to update.



single-step bulletType the following:

# cd /opt/SUNWdm/gre/bin
# ./update_html_files


"Could not locate the CIMOM.", "WARN: logic entity is not ready for operations yet", or "WARN: connection to CIMOM is down"

These messages indicate that CIMOM is down.

You will see a message on the WUI Asset tab indicating CIMOM is down.

If you attempt to start a CLI session when CIMOM is down, you will get the following message:

TelnetD library (embeddable telnet daemon)

Copyright (c) 2000, Dieter Wimberger

All rights reserved.

 

login: root

Password:

Could not locate the CIMOM.


If you are already logged in when CIMOM went down, you will get one of the following messages:

array_name:WARN: logic entity is not ready for operations yet

array_name:WARN: connection to CIMOM is down

User Action

single-step bulletRestart CIMOM using the following command:

# /etc/init.d/sscs.wbem start



sesh: ERROR: Invalid storage user: user-login

This message indicates the login is not a registered user.

User Action

1. Add the user by way of the esmconfig script.

For more information on using the configuration script, see the Sun StorEdge Enterprise Storage Manager 1.2 Installation Guide.

2. Stop the Sun StorEdge Configuration Service daemons.

See the Starting and Stopping the Daemons.

3. Start the Sun StorEdge Configuration Service daemons.

See the Starting and Stopping the Daemons.


WARN: connection to T3 device is down

This message indicates you executed a command-line interface (CLI) command when an array was down. In the WUI, the Asset page device name link will become inactive and the State will be DOWN.

User Action

1. Make sure the array is on and connected to the network.

2. For Sun StorEdge 6120 arrays, create a telnet a session with the array.