Sun Gathering Debug Data for Sun Secure Global Desktop

Collecting Debug Data for a Secure Global Desktop

    Collecting debug data for a Secure Global Desktop problem involves these basic operations:

  1. Collecting basic problem and system information.

  2. Collecting specific problem information, for example, for an installation problem, process hang, process crash, and so on.

  3. Creating a tar.gz file containing all the information and uploading it for the Sun Support Center.

  4. Creating a Service Request with the Sun Support Center.