This document covers the following versions of Sun Secure Global Desktop on the Solaris and Linux platforms:
Sun Secure Global Desktop 4.4
Sun Secure Global Desktop 4.3
Sun Secure Global Desktop 4.2
Secure Global Desktop 4.1
Secure Global Desktop 4.0
Secure Global Desktop 3.42
You can use this document in all types of environments, including test, pre-production, and production. In the majority of cases, the debug data described in this document is sufficient to analyze the problem.
This document does not provide workarounds, techniques, or tools to analyze debug data. It provides some troubleshooting information, but you should not use this guide as an approach to troubleshooting Secure Global Desktop problems. The goal is to minimize the time between when you report the problem and when it is resolved.
If your problem does not fit into any of the specific categories, provide the general information described in the section What Secure Global Desktop Debug Data Should You Collect?. Clearly describe the behavior you expected and what you actually observed. Try to answer all questions, as often no time is saved if the information you provide is incomplete.
If the information you initially provide is not sufficient to find the root cause of the problem, Sun Support Center will ask for more details, as needed.
Make sure you have superuser privileges on the Secure Global Desktop when you are collecting debug data for Secure Global Desktop.
The following variables are used in the procedures in this document. Make sure you know the values for these variables in your environment.
The Secure Global Desktop installation directory, which by default is /opt/tarantella
The host name returned by the hostname command
The Tarantella Federated Name of the application object