Sun Gathering Debug Data for Sun Secure Global Desktop

ProcedureTo Collect Debug Data for Secure Global Desktop Printing Problems

If you are experiencing problems when printing, for example, the print job is not appearing or is not formatted correctly, complete the following steps to collect debug data from the Secure Global Desktop server and client.

  1. Collect as much of the required debug data as possible.

    For more information, see To Collect Required Debug Data for All Secure Global Desktop Problems.

  2. In the file install-dir/bin/scripts/lp_interface.en, change TRACE="" to TRACE="t".

  3. In the file install-dir/bin/scripts/tta_print_converter, change TRACE="" to TRACE="t".

  4. If you are running a version of Secure Global Desktop prior to version 4.4 and the Client is using the Classic Webtop:

    1. In the file install-dir/var/docroot/resources/webtops/sco/tta/standard/locale=en-us/print.html, find the section that starts with:


      <!-- printer applet -->

      and change the text at the end of the section to:


      <param name="ProxyFrame" value="OptFrame">
      <param name="DebugMask" value="255">
      </ttaapplet>
    2. On the client, enable the Java Console for the browser being used.

      Refer to the browser documentation for details.

    3. Reproduce the print problem by, if possible, having the user print from a client using the Classic Webtop.

    4. Collect the Print debug data:

      • Secure Global Server – Run the command


        install-dir/bin/tarantella archive

        and then gather the following files from the INSTALL_DIR/var/log/1 directory


        print.log
        print_error.log
        ppe*.log
        jserver*.log
      • Client – Copy and paste all data written to the browser's Java Console.

  5. If the problem is related to printing from Windows applications, on the Windows Terminal Server, capture any print-related messages logged in the Windows Event Viewer.