Sun Gathering Debug Data for Sun Secure Global Desktop

ProcedureTo Collect Debug Data for Secure Global Desktop Installation Problems

If you are unable to complete the installation or if an upgrade fails, complete the following steps.

  1. Collect as much of the required debug information as possible.

    For more information, see To Collect Required Debug Data for All Secure Global Desktop Problems.

  2. Note the disk space available:


    df -kv
    
  3. Note whether this installation is a new installation or an upgrade.

    If this installation is an upgrade, supply the original version, upgrades to any intermediate versions, and the final version.

  4. Note any specific error messages that are received at the time of failure.

  5. If you are running Secure Global Desktop on the Solaris platform or running versions up to version 4.20.959, create an installation debug log.

    1. Run the following command as root:


      touch /tmp/pkgadd.debug
      
    2. Collect all tta* files in the /tmp directory.


      install-dir/var/log/setup.log
      /tmp/tta*
    3. Include the resulting files in the debug files provided to Sun Support.