Sun Gathering Debug Data for Sun Secure Global Desktop

ProcedureTo Collect Required Debug Data for All Secure Global Desktop Problems

To report problems described in this technical note, you must collect some basic information. This basic information includes the Secure Global Desktop version, system details, and date and time when the problem occurred. Follow these steps to collect the basic information.


Note –

If the Secure Global Desktop is in an array, please provide the information below from the primary server and one of the secondary servers in the array. To find the primary and secondary server information:


install-dir/bin/tarantella status

Array members (2): 
- host1.ssgd-array.com (primary): Accepting standard connections.
- host2.ssgd-array.com (secondary): Accepting standard connections.
- Webtop sessions (73):
  - Standard connections: 73 -
- Emulator sessions (74):
  - X Protocol Engine: 74

  1. Note the SGD version.


    install-dir/bin/tarantella version
  2. Note the date and time the problem occurred.

  3. Note the operating system.

    • Solaris: uname -a

    • Linux: more /etc/redhat-release

  4. Note the type of Webtop that is being used to connect to the Secure Global Desktop server.

  5. Note the type of client that is being used to connect to the Secure Global Desktop server.

    The Sun Secure Global Desktop Software 4.3 Release Notes provides a list of platform support for the Secure Global Desktop and for the Classic Desktop.

  6. Collect Sun Secure Global Desktop and System information.


    install-dir/bin/tarantella info -all
    

    Press Return when you are prompted for the Output tar filename. Please include the resulting .gz file in the handoff package.


    Note –

    This command can fail or cause system stress on systems where stability of the entire array is already an issue. If the command fails, run the following commands as root:


    script /tmp/ssgd_info.txt
    
    install-dir/bin/tarantella config list
    
    install-dir/bin/tarantella license list
    
    ifconfig -a
    netstat -rn
    hostname
    cat /etc/hosts
    cat /etc/resolv.conf
    nslookup localhost
    nslookup hostname
    

    Press CTRL+D to end the script. Include the resulting /tmp/ssgd-info.txt file in the debug data.


  7. Collect the Secure Global Desktop Log files into a compressed tar file.


    install-dir/bin/tarantella archive
    install-dir/var/log/1
    
  8. Note any customization to the Secure Global Desktop installation, for example, a modified Webtop, or custom binaries.

  9. If an array is being used, list the current server times on each server in the array.