Sun Gathering Debug Data for Sun Secure Global Desktop

ProcedureTo Collect Debug Data for Secure Global Desktop Application Launch Problems

If you are unable to launch any application, complete the following steps.

  1. Collect as much of the required debug data as possible.

    For more information, see To Collect Required Debug Data for All Secure Global Desktop Problems.

  2. Note the attributes of the application failing to launch.


    install-dir/bin/tarantella object list_attributes --name "obj"

    For example:


    install-dir/bin/tarantella object list_attributes --name "
    .../_ens/o=organization/cn=dtterm (ttahost)"

    For more details about this command, see Sun Secure Global Desktop Software 4.3 Administration Guide.

  3. Collect the connection details from the launch window from a failed launch, and one from a successful launch if possible.

    1. Click Connection Details in the launch window.

    2. Copy and past the connection details into a text file and include the file in the debug files provided to Sun Support.

  4. Access SunSolve document #15493. (You can search for the document number if you do not have direct access.)

  5. Enable Launch debugging through the SunSolve document.

  6. Include the resulting files in the debug files provided to Sun Support.