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## 8.4 Contacting Support

If the troublesho oting procedures in this chapter fail to solve your problem, use System Information Needed for Support to collect information that you might need to communicate to support personnel.

Table 8-5 System Information Needed for Support

System Configuration Information Needed | Your Information
--- | ---
Service contract number |
System model |
Operating environment |
System serial number |
Peripherals attached to the system |
Email address and phone number for you and a secondary contact |
Street address where the system is located |
Superuser password |
Summary of the problem and the work being done when the problem occurred |
Other Useful Information
IP address |
Server name (system host name) |
Network or internet domain name |
Proxy server configuration |

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