Sun Java System Application Server Enterprise Edition 8.1 2005Q2 High Availability Administration Guide

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## Using Customer Support for HADB

Before calling customer support about HADB issues, gather as much of the following information as possible:

- System use profile:

  - Number of active concurrent users

  - Number of passive users

  - Number of users entering the system per second

  - Average session size

  - Session state timeout period (`SessionTimeout` value)

  - Transaction rate per user per second

  Machine properties:

  - RAM

  - Number of CPUs

  - CPU speed

  - Operating system version

  - Number of physical disks

  - Total disk size

  - Available disk space

  - Data transfer capacity

  Network properties:

  - Transfer capacity

  - Number of host names (network interfaces) per node

  HADB data:

  - History files

  - `cfg` and `meta` files, located in `dbconfigpath/`databasename `/`nodeno directory. `dbconfigpath` is defined in the variable `ma.server.dbconfigpath` in the management agent configuration file.

  - Version information (`hadbm --version`)

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