2.2 Client Device Requirements and Support

This section describes the supported platforms and requirements for client devices.

2.2.1 Supported Client Platforms

The following table lists the supported client platforms and browsers for the SGD Client.

Supported Client Platform

Supported Browsers

Microsoft Windows 7 (32-bit and 64-bit)

Internet Explorer 7, 8, 9

Mozilla Firefox 3, 17.0.2:ESR, 18

Chrome 24

Microsoft Windows XP Professional SP3 (32-bit)

Internet Explorer 7, 8

Mozilla Firefox 3, 17.0.2:ESR, 18

Chrome 24

Oracle Solaris on SPARC platforms:

  • Solaris 10 10/09 (update 8)

  • Solaris 10 9/10 (update 9)

  • Solaris 10 8/11 (update 10)

Mozilla Firefox 3, 17.0.2:ESR, 18

Chrome 24

Oracle Solaris on x86 platforms:

  • Solaris 10 10/09 (update 8)

  • Solaris 10 9/10 (update 9)

  • Solaris 10 8/11 (update 10)

Mozilla Firefox 3, 17.0.2:ESR, 18

Chrome 24

Mac OS X 10.6, 10.7, 10.8

Safari 4, 5

Mozilla Firefox 3, 17.0.2:ESR, 18

Chrome 24

Oracle Linux 5.5 to 5.9 (32-bit and 64-bit)

Mozilla Firefox 3

Chrome 24

Ubuntu 10.04 (32-bit and 64-bit)

Mozilla Firefox 3, 17.0.2:ESR, 18

Chrome 24

Note

This table shows the browser versions that Oracle has tested with this release of SGD. For up to date information on supported browser versions, see knowledge document ID 1950093.1 on My Oracle Support (MOS).

Oracle products certified on Oracle Linux are also certified and supported on Red Hat Enterprise Linux due to implicit compatibility between both distributions. Oracle does not run any additional testing on Red Hat Enterprise Linux products.

The SGD Administration Console is not supported on Safari browsers.

Beta versions or preview releases of browsers are not supported.

Browsers must have the JavaScript programming language enabled.

To support the following functionality, browsers must have Java technology enabled:

  • Downloading and installing the SGD Client automatically

  • Determining proxy server settings from the user’s default browser

If Java technology is not available, the SGD Client can be downloaded and installed manually. Manual installation is available for all supported client platforms except Mac OS X. On Microsoft Windows platforms, you need administrator privileges to install the SGD Client.

Java Plug-in software versions 1.6, 1.7, and 1.8 are supported as a plug-in for Java technology.

Note

For details of known issues when using Java Plug-in software versions 1.7 and 1.8, see knowledge document ID 1487307.1 on My Oracle Support (MOS).

When users start more than one user session using the same client device and browser, the user sessions join rather than the new session ending the existing session. For user sessions to join in this way, the browser must be configured to allow permanent cookies. If permanent cookies are not allowed, user sessions always end and this might cause application windows to disappear.

For best results, client devices must be configured for at least 256 colors.

The SGD Client and webtop are available in the following supported languages:

  • French

  • German

  • Japanese

  • Korean

  • Simplified Chinese

  • Traditional Chinese

2.2.1.1 Virtualization Support

SGD is supported and can be installed in an Oracle virtualized environment. If you encounter a problem when using an unsupported virtualization environment, you may be asked to demonstrate the issue on a non-virtualized operating system to ensure the problem is not related to the virtualization product.

2.2.1.2 Retirements to Supported Client Platforms

The following table shows the SGD Client installation platforms, browsers and Java Plugin tools that have been retired.

SGD Version

Platforms No Longer Supported

4.63

Microsoft Windows Vista

4.60

Mac OS X 10.5

OpenSolaris (all versions)

Red Hat Enterprise Linux Desktop 5.0 to 5.4

Solaris 10 OS up to, and including, 5/09

Ubuntu 8

Firefox 2

Internet Explorer 6

Safari 2

Safari 3

Java Plugin tool version 1.5

2.2.2 Supported Proxy Servers

To connect to SGD using a proxy server, the proxy server must support tunneling. You can use HTTP, Secure Sockets Layer (SSL) or SOCKS version 5 proxy servers.

For SOCKS version 5 proxy servers, SGD supports the Basic and No Authentication Required authentication methods. No server-side configuration is required.

2.2.3 PDF Printing Support

To be able to use PDF printing, a PDF viewer must be installed on the client device. SGD supports the following PDF viewers by default.

Client Platform

Default PDF Viewer

Microsoft Windows platforms

Adobe Reader, at least version 4.0

Oracle Solaris on SPARC platforms

Adobe Reader (acroread)

GNOME PDF Viewer (gpdf)

Oracle Solaris on x86 platforms

GNOME PDF Viewer (gpdf)

Linux

GNOME PDF Viewer (gpdf)

Evince Document Viewer (evince)

X PDF Reader (xpdf)

Mac OS X

Preview App (/Applications/Preview.app)

Note

The Adobe Reader PDF viewer must support the -openInNewWindow command option. The Preview App PDF viewer must support the open -a command option.

To be able to use a supported PDF viewer, the application must be on the user’s PATH.

Support for alternative PDF viewers can be configured in the user’s client profile.

2.2.4 Supported Smart Cards

SGD works with any Personal Computer/Smart Card (PC/SC)-compliant smart card and reader supported for use with Microsoft Remote Desktop services.