Troubleshooting

This section describes problems that you may encounter when you use the Solstice AutoClient product. If you run into any of these problems, follow the advice that is provided.

Running the admin_install Script

• If the admin_install script hangs, try re-running the script after waiting a few minutes. If the script continues to hang, try running it using another UID in the sysadmin group. If this fails, try adding yourself to the sysadmin entry in the /etc/group file on the system you wish to install.

• If the admin_install script (running on system installed with Solaris 2.3 or 2.4 release) hangs after the following message is displayed:

  Installing Solstice enabling packages ...

You can recover by becoming root and using the following commands.

# /usr/lib/nfs/mountd
# umount /usr/snadm/classes/tmp_system.2.1

Launching Solstice AutoClient

• If you logged in as root and used the su command to become a member of group 14, the Solstice AutoClient software may reject your requests. Log in as a user who is a member of group 14 rather than as root.

• If you attempt to launch the Solstice AutoClient software on a station manager using the solstice command and receive the following error message:

  Solstice Registry Error [-14]: unable to locate registry

There are two possible conditions that can cause this error to arise.

• The administration system was not installed with the software supporting its native platform. Reinstall the Solstice AutoClient 2.1 software using the admin_install script, and add the software for the administration system's platform (for example, SPARC or x86).

• The administration system was inadvertently installed using the automounter managed host mount method, when the /etc/vfstab file option should have been selected. Create the following links:

  # ln -s /basedir/platform/SUNWadm /opt/SUNWadm # ln -s /basedir/all/SUNWadmd /opt/SUNWadmd

In these commands,