Sun Management Center Change Manager 1.0 Administration Guide

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# User Interface Problems

This section describes problems using the browser interface and the command-line interface. Problems seen when using both user interfaces are described first.

## General User Interface Problems

### `Managed Host Not Added` Error Appears When You Try to Add a New Host

Description:

  You attempt to add a new host, and the following message appears:

      Managed Host Not Added
      SNMP request returned error status 6 (no access)
      snmp://129.153.72.86:164/mod/topology+view-#/entityAdder#0

  Other similar types of requests might yield a similar error.

Solution:

  Ensure that you are an authorized Sun Management Center domain administrator by ensuring that you are a member of both the `esadm` and `esdomadm` groups.

### `Internal error: unable to establish probe connection` Appears When Running Jobs on Managed Hosts

`Internal error: unable to establish probe connection`

  Description:

  This message appears when you run jobs on a managed host that is a client of more than one Change Manager server.

  Solution:

  Ensure that the managed host is a client of only one Change Manager server.

  To change control of a managed host to another Change Manager server, perform the following steps:

  1. Remove the managed host from the current server.

  2. Add the managed host to the new Change Manager server.

  3. Create a shared profile for the managed host.

  4. Run Set Up for Install or `changemgr setup` for the managed host.

### Import of a Solaris Boot Image Fails (4733369)

Description:

  When you import a Solaris boot image, you might see the following error message:

      Aug 29 10:03:27 IC_1 - -
        Failed [Execution failed [import failed: ]]

  This error might indicate that the disk is full.

Solution:

  Check to see if the file system that contains the Change Manager repository is full.

### Import of Shared Profile Fails if Specified Solaris Flash Archive Does Not Exist in the Repository (4738382)

Description:

  If you import a shared profile in to the repository and the operation fails, you might see the following error message:

      Execution failed [import failed: record not found:
        /archive_name.flar]
      /templ_name.cmsp: import failed.

Cause:

  Change Manager validates the archive specified in the shared profile. If the archive is invalid (it does not exist), then the import fails.

Solution:

  Make sure that the Solaris Flash archive exists in the repository before importing the shared profile.

### `File copy did not run` Error Message Issued During Import Operation (4753374)

Description:

  When you perform an import operation, you might see the following error message:

      File copy did not run

  This error message might indicate that `/tmp` is full.

Solution:

  Free space in `/tmp` to make room for the file you want to import.

## Browser Interface Problems

The following troubleshooting issues relate to the browser interface.

### Unable to Reach the Change Manager Login Page

Description:

  You provide the correct Change Manager URL, but you are unable to reach the login page. Following is the correct form of the URL:

      https://server_name.domain:6789/changemgr

Solution:

  Try restarting the web server by typing:

      # /usr/sadm/bin/smcwebserver restart

### Unable to Log In to the Change Manager Browser Interface With Valid User Name and Password

Description:

  You type a valid Change Manager user name and password on the Change Manager login page, but the login attempt fails.

Solution:

  Try restarting the Sun Management Center server by typing:

      # /opt/SUNWsymon/sbin/es-restart -A

### Change Manager Does Not Appear in the Application List or `Not Authorized to Use Requested Application` Is Displayed When You Try to Log In

Description:

  You provide a valid Solaris user name and password, but are unable to start the Change Manager application.

Solution:

  Ensure that you are an authorized Sun Management Center user by inspecting the file `/var/opt/SUNWsymon/cfg/esusers`.

  Note -

  To access all areas of Change Manager, you need to be an authorized Sun Management Center domain administrator. Ensure that you are a member of both the `esadm` and `esdomadm` groups.

### `document contained no data` Error Appears When Trying to Access the Change Manager URL

Description:

  You provide the correct Change Manager URL, but the following error message appears in a dialog box:

      document contained no data.

Solution:

  Verify that the URL is correct.

  The following example shows the correct form of the Change Manager URL:

      https://server_name.domain:6789/changemgr

  Ensure that the URL begins with `https`, not `http`.

  If the URL is correct, try restarting the web server by typing:

      # /usr/sadm/bin/smcwebserver restart

### Netscape Communicator Reports That Certificate Has an Invalid Signature

`The server's certificate has an invalid signature. You will not be able to connect to this site securely.`

  Solution:

  Restart the Netscape Communicator, then access the page again.

### The Browser Interface Behaves Unpredictably When Handling Large Numbers of Host Groups (4685706, 4707804, 4738647)

Description:

  When a large number of host groups, namely, 200, are manipulated, the browser interface might behave unpredictably. This situation occurs when creating large numbers of host groups or renaming a host group that contains a large number of host groups.

Solution:

  Avoid creating a topology hierarchy with large numbers of host groups.

  If the browser interface becomes unusable, restart the Sun Management Center server and the web server by running:

      # /opt/SUNWsymon/sbin/es-restart -S
      # /usr/sadm/bin/smcwebserver restart

  If restarting the Sun Management Center server and web server fails, you might want to reinitialize the Sun Management Center database.

  Caution -

  Reinitializing the database removes all the topology and Change Manager data from the Change Manager server. So, use this only as a last resort.

  1. Remove the data and recreate the Sun Management Center database.

         # /opt/SUNWsymon/sbin/es-setup -F

  2. Recreate the Change Manager database.

         # /opt/SUNWsymon/sbin/es-setup -p ichange

### Cannot Browse Directories in the File Chooser Wizards That Are Not Publicly Readable (4735785)

Description:

  The browser interface cannot display the contents of directories that are not publically readable. This problem prevents the file browser from accessing private directories even though the user has appropriate permissions.

Solution:

  Directly specify files in such a directory by supplying a full path name to the file.

## Command-Line Interface Problems

The following troubleshooting issues relate to the command-line interface.

### Cannot Use the Command-Line Interface to Create Shared Profiles

Description:

  You cannot use the command-line interface to create a shared profile.

Solution:

  To create a shared profile, do one of the following:

  - Create a shared profile by using the browser interface, see How to Create a Shared Profile (Web Browser).

  - Import an existing shared profile to the repository:

    - Create a shared profile outside of the repository. The shared profile is a text file that contains the parameters and parameter values described in Parameters Used by Shared Profiles and Host Properties.

    - Import the shared profile to the repository. See How to Import Shared Profiles to the Change Manager Repository (Command Line).

  After the shared profile is in the repository, you can modify property values by using the `changemgr fileset` command. See How to Modify File or Folder Properties (Command Line).

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