If you have any support issues, call your authorized service provider. For further information about support, use the following URL to contact Enterprise Services: http://www.sun.com/service/contacting.
You can collect useful diagnostic information by saving the output of the SunScreen support commands shown in the following table.
Table 10-5 SunScreen Support Commands
Command |
Description |
---|---|
Brings over configuration files for the active configuration |
|
Sets and gets current time/date |
|
Checks disk space (df -k) |
|
Checks EEPROM settings |
|
Checks for a core file |
|
help |
Provides a list of the available support commands |
Checks boot history |
|
Checks pkginfo and patch history |
|
Checks processes (ps -elf) |
|
Checks contents of /etc/skip/ directory |
|
Checks the kernel networking statistics (netstat -k) |
|
Checks the STREAMS statistic (netstat -m) |
|
Brings over version information on major SunScreen components |
These commands, sent from a remote Administration Station, are used for remote diagnostics.
Type the following to start any of these support commands:
From a local administration station, type:
# ssadm Screen_name lib/support Command_Name |
From a remote administration station, type:
# ssadm -r Screen_name lib/support Command_Name |
The following table list additional support commands that are available using lib/Command_Name instead of lib/support::
Table 10-6 Other Support Commands
Type the following to start any of these other support commands:
You can use several commands to gather system information from the Screen. This information may be requested by Sun Service, should you encounter problems with your Screen.
These commands should only be used for debugging in conjunction with a support call.
To see internal statetable information, type:
# ssadm lib/statetables |
This command gathers a complete set of data for your Sun Service representative, including:
State tables
ARP table information
Disk usage
Streams information
SunScreen configuration information and files
Uptime
SKIP information
At the command line prompt, type:
# ssadm lib/screeninfo > output_filename |
This command gives you access to the commands in the support directory, all of which are invoked by the screeninfo command. However, if you are seeking limited data, you may want to run this command alone.
At the command line prompt, type:
# ssadm lib/support subcommand [parameters...] |
See the following procedure for information on the subcommands or parameters used with this CLI.
At the command line prompt, type:
# ssadm lib/support help |
A list of the subcommnads is displayed.