SunScreen 3.2 Administration Guide

Getting Support for SunScreen Products

If you have any support issues, call your authorized service provider. For further information about support, use the following URL to contact Enterprise Services: http://www.sun.com/service/contacting.

You can collect useful diagnostic information by saving the output of the SunScreen support commands shown in the following table.

Table 10-5 SunScreen Support Commands

Command 

Description 

config

Brings over configuration files for the active configuration 

date

Sets and gets current time/date 

disks

Checks disk space (df -k)

eeprom

Checks EEPROM settings 

findcore

Checks for a core file 

help

Provides a list of the available support commands 

last

Checks boot history 

packages

Checks pkginfo and patch history 

procs

Checks processes (ps -elf)

skip

Checks contents of /etc/skip/ directory

stats

Checks the kernel networking statistics (netstat -k)

streams

Checks the STREAMS statistic (netstat -m)

versions

Brings over version information on major SunScreen components 

These commands, sent from a remote Administration Station, are used for remote diagnostics.

    Type the following to start any of these support commands:

    1. From a local administration station, type:


      # ssadm Screen_name lib/support Command_Name
      

    2. From a remote administration station, type:


      # ssadm -r Screen_name lib/support Command_Name
      

    The following table list additional support commands that are available using lib/Command_Name instead of lib/support::

    Table 10-6 Other Support Commands

    Command 

    Description 

    nattables

    List the contents of internal NAT tables. 

    screeninfo

    List all of the information about the SunScreen installation including packages installed, patched installed on the system, etc. This command produces copious amounts of data. 

    statetables

    Displays internal protocol state tables 

    support help

    List the support commands available. 

    Type the following to start any of these other support commands:

    1. From a local administration station, type:


      # ssadm Screen_name lib/Command_Name
      

    2. From a remote administration station, type:


      # ssadm -r Screen_name lib/Command_Name
      

Gathering Data From the Screen

You can use several commands to gather system information from the Screen. This information may be requested by Sun Service, should you encounter problems with your Screen.


Note -

These commands should only be used for debugging in conjunction with a support call.


To use the ssadm lib/statetables Command

    To see internal statetable information, type:


    # ssadm lib/statetables
    

To Use the ssadm lib/screeninfo Command

This command gathers a complete set of data for your Sun Service representative, including:

    At the command line prompt, type:


    # ssadm lib/screeninfo > output_filename
    

To Use the ssadm lib/nattables Command
  1. To list the contents of the internal NAT tables, type:


    # ssadm lib/nattables
    

To Use the ssadm lib/support Command

This command gives you access to the commands in the support directory, all of which are invoked by the screeninfo command. However, if you are seeking limited data, you may want to run this command alone.

    At the command line prompt, type:


    # ssadm lib/support subcommand [parameters...]
    

    See the following procedure for information on the subcommands or parameters used with this CLI.

To Use the ssadm lib/support help Option

    At the command line prompt, type:


    # ssadm lib/support help
    

    A list of the subcommnads is displayed.