If you have the required security privilege, you can edit an issue code, add a new issue code value, or edit an existing issue code value. With an additional security privilege, you can also specify whether or not the issue is a secure code.
To edit issue codes and issue code values, click Administration in the global navigation bar. From the Issues section of the Administration Home page, click Issue Codes and do one of the following:
To edit an issue code
You can modify information for an existing issue code, including the issue code name and the maximum code value length.
- In the hierarchy, click the issue code you want to modify.
- To change the name, type a unique name to identify the code.
- To make the code a secure code, mark the Secure Code checkbox, or clear the checkbox to mark the code as not secure.
Note: You can designate an issue code as a secure code only if you have the required privilege; otherwise, depending on the other privileges you are assigned, this checkbox is either disabled or does not appear at all.
- Click Save.
- Repeat steps 1 through 4 to edit other issue codes.
Tip: You can additionally add issue code values to the code, as well as edit existing code values.
To add a new issue code value
- In the hierarchy, if not already selected, click the name of the issue code
to which you want to add a value.
- Click
Modify.
- Click
Add Code Value.
- Type a unique name in the Issue Code Value Filed to identify the code value.
- Type a description in the Issue Code Value Description field.
- Repeat steps 4 and 5 to add other values.
- Click Save when finished adding code values.
To edit an existing issue code value
- In the hierarchy, click the issue code value you want to modify.
- To change the issue code value name, type a unique name to identify it.
- Type a description to define the code value.
- Click Save.