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Add issue codes and issue code values

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If you have the required security privileges, you can create issue codes and issue code values. Once created, you can subsequently assign issue code values to issues across multiple projects to categorize issues in a way that is meaningful to you.

To add issue codes and issue code values:

  1. Click Administration at the top of the page,
  2. From the Issues section, click Issue Codes, and do one of the following:

    Add an issue code

    Add a new issue code value

Add an issue code:

  1. On the Issue Codes page, click Modify, and then click Add Code.
  2. On the Add new Issue Codes page, type a unique name to identify the code.
  3. To make the code a secure code, mark the Secure Code checkbox.
Note: You can designate an issue code as a secure code only if you have the required privilege; otherwise, this checkbox does not appear.
  1. To add additional issue codes, repeat steps 2 and 3. When finished, click Save.
  2. The page displays all the issue codes you added. To add additional codes, click Add More. If you are finished adding issue codes, click Done.
  3. Click Add Code Value to add code values for the issue code. If you do not want to add code values at this time, click Close Modify.
Tip: Once a code is added, it is listed alphabetically in the Issue Code hierarchy. You can then add issue code values to the code.

Add a new issue code value

  1. On the Issue Codes page, click the name of the issue code to which you want to add a value, and then click Modify.

    Tip:
    To search for an issue in the hierarchy, type the issue name, then click Search.
  2. Click Add Code Value.
  3. From the Add new Issue Code Values page, type a unique name to identify the code value.
  4. Type a description to define the code value.
  5. For each issue code value you want to add,
    repeat steps 3 - 4, and then click Save.
  6. All issue code values you added display. To add additional values for the issue code, click Add More. If you are finished adding values, click Done.
  7. Repeat steps 1 through 6 to add code values to another issue code.
  8. Click Close Modify when you finish adding code values.
Tip: Once code values are added, they appear alphabetically in the Issue Code hierarchy.

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