You can send an e-mail about an issue from the Issues page in the Projects or Portfolios sections.
This topic describes the following:
- Sending an e-mail from the Issues page in the Projects section
- Sending an e-mail from the Issues page in the Portfolios section
- Information contained in the e-mail
Sending an e-mail from the Issues page in the Projects section
- Open the project or group of projects you want to work with in the Projects section.
- Click
on the Projects toolbar to display the Issues page.
- If multiple projects are open, choose the project you want to work with from the Select Project list.
Note: If a single project is open, the Select Project list does not appear. When multiple projects are open, the Select Project box lists all open projects you have rights to access. Any action you perform, and all data that appears on the page, applies to the selected project only.
- In the issue row, click
.
Sending an e-mail from the Issues page in the Portfolios section
- Open the project group you want to work with in the Portfolios section.
- Click
on the Portfolios toolbar to display the Issues page.
- Select a project in the hierarchy to see its issues.
- In the issue row, click
.
Information contained in the e-mail
You can edit the new e-mail message as needed. It is pre-filled with the addresses of the project manager and responsible manager. The subject area is pre-filled with basic information, such as project, issue name, priority and due date.