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Issues

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Issues are known problems within a project or workgroup that require attention or corrective action. All issues belong to a project, or to a workgroup within a project.

This topic describes the following:

Viewing Issues

You can view issues from several areas within the application.

In each of these areas, depending on your security privileges, you can customize the issues display to include only the information you want to see. For example, you can choose to display issues in either a list or chart format. You can also choose group, sort, and filter options to focus on issues that are most important to you. Additionally, you can add, revise, or delete issues from each of these areas. When adding new issues to a project or workgroup, the issue forms feature enables you to control the information you capture for each new issue.

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Organizing and managing issues

To help organize and manage issues for your project or workgroup, additional issue management features are available, depending on your security privileges.

The features for organizing and managing issues, as well as the issue forms feature, are accessible via the Administration Home page. Use the Issues options on the Administration Home page to view, add, edit, and delete issue codes, issue categories, and issue forms. These options appear only if you have the required privileges.

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Setting up issue notifications

You can also set up e-mail notifications. Notifications are set through your global preferences options, and you can choose to receive notifications when new issues of a certain priority are added, when existing issues are modified, or when issues are assigned a specific issue code.

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