Delete a Suspense Record

Suspense records can only be deleted if they are in Open status and are not attached to a policy.  If the Delete button is not visible, then the suspense record cannot be deleted.

Steps to Delete a Suspense Record

1. Select Suspense from the Main menu and click Suspense Records.

2. Click Find at the bottom of the Suspense Record screen.

3. Enter the criteria for your search and select Find. You can use the % (percent) sign as a wild card in any of the name fields or you can search by suspense number, date or amount.  

4. Click the record in the search results window.  The suspense record information will be displayed.

5. Click Delete.  If the Delete button is not available, you will not be able to delete the record.

6. Click Yes when the confirmation window appears and asks you to confirm that you want to delete the suspense record.

7. Click the accounting icon.  You should see two records.  One that is a debit and one that is a credit.