## Getting Started with JD Edwards EnterpriseOne Quality Management

This chapter discusses:

- JD Edwards EnterpriseOne Quality Management overview.

- JD Edwards EnterpriseOne Quality Management integrations.

- JD Edwards EnterpriseOne Quality Management implementation.

### JD Edwards EnterpriseOne Quality Management Overview

Total Quality Management (TQM), continuous improvement, quality assurance, and quality systems are phrases that refer to the concept of measuring quality. These phrases are used in a wide variety of industries. Whether a company has an elaborate quality management system or a simple program for collecting data, the goal is the same: meeting or exceeding quality expectations in the most timely and cost-effective manner.

You can use the JD Edwards EnterpriseOne Quality Management system from Oracle to support a TQM program. This system provides an integrated, yet flexible, solution to collect, verify, and manage the data that you need to meet internal quality standards and support customer requirements.

The JD Edwards EnterpriseOne Quality Management system helps you record and manage data that relates to the material quality of the products. You can record quality test results in a consistent, controlled manner and monitor production processes to ensure product quality.

You can customize the system to meet the specific testing needs of the business by:

- Setting up quality tests.

- Grouping tests into specifications.

- Defining which tests to perform on items for a customer.

- Defining which customers require a certificate of analysis.

At user-defined points in the business cycle, you collect samples and perform quality tests. Then, you can use the JD Edwards EnterpriseOne Quality Management system to enter and review the test results for an item. An example of a test result is a 0.20 percent syrup result for a sample of a soft drink being tested for syrup concentration.

You can verify whether the material that you produce meets the specifications at different points in the business flow, such as the purchasing, sales order entry, and work order cycles. You can print test results and reports to help you make decisions and take corrective action, if necessary.

By implementing a quality management system that helps you closely monitor product quality, you can:

- Reduce the costs of rework and scrap by making timely decisions about product quality.

- Reduce labor costs by minimizing the time spent inspecting material, collecting data, and reworking or repairing defective material.

- Reduce service trips by identifying suspect components before shipment.

- Reduce material scrap costs by identifying inferior components.

- Increase customer satisfaction by improving overall product quality.

### JD Edwards EnterpriseOne Quality Management Integrations

The JD Edwards EnterpriseOne Quality Management integrates with these systems from Oracle:

- JD Edwards EnterpriseOne Inventory Management.

- JD Edwards EnterpriseOne Procurement.

- JD Edwards EnterpriseOne Shop Floor Management.

- JD Edwards EnterpriseOne Sales Order Management.

- JD Edwards EnterpriseOne Blend Management.

The JD Edwards EnterpriseOne Quality Management system works with other JD Edwards EnterpriseOne systems. We discuss integration consideration in the implementation chapters in this implementation guide. Supplemental information about third-party application integrations is located on the Customer Connection website.

JD Edwards EnterpriseOne Inventory Management

As you work with lots in the JD Edwards EnterpriseOne Inventory Management system, you can locate test results by lot number to determine which lots have passed or failed quality testing. When you access Test Results Inquiry from JD Edwards EnterpriseOne Inventory Management using the Lot Availability (P41280) or Lot Master Revision program (P4108), you see test results exactly as they were input.

JD Edwards EnterpriseOne Procurement

These procurement programs access the JD Edwards EnterpriseOne Quality Management system:

- Purchase Order Receipts program (P4312).

- Receipt Routing Movement and Disposition program (P43250).

JD Edwards EnterpriseOne Shop Floor Management

These JD Edwards EnterpriseOne Shop Floor Management programs access the JD Edwards EnterpriseOne Quality Management system:

- Manufacturing Work Order Processing program (R31410).

- Work Order Completions program (P31114).

- Super Backflush program (P31123).

- Work Order Time Entry program (P311221).

JD Edwards EnterpriseOne Sales Order Management

If you use the JD Edwards EnterpriseOne Sales Order Management system, you use customer billing instructions to indicate whether customers should receive a certificate of analysis. You can set up the customer billing instructions to generate a certificate of analysis automatically for a particular customer when shipments are confirmed.

As you work with lots in the JD Edwards EnterpriseOne Sales Order Management system, you can locate test results by lot number to determine which lots have passed or failed quality testing.

If you use the JD Edwards EnterpriseOne Sales Order Management system, you can access the JD Edwards EnterpriseOne Quality Management system using the Shipment Confirmation program (P4205).

JD Edwards EnterpriseOne Blend Management

If you use the JD Edwards EnterpriseOne Blend Management system, you will track the quality of the grapes at receipt and the quality of a lot of wine at various stages in the wine making process.

During the winemaking process, you take samples of the wine to perform various quality tests, such as tests for sugar and alcohol content on the lots of wine. Use the Test Result Name program for combining groups of similar tests. For example, there are different tests to check the sugar content of wine. All of the sugar tests can have a Test Result Name of Sugar Content.

If you use the JD Edwards EnterpriseOne Blend Management system, generally you access the JD Edwards EnterpriseOne Quality Management programs using the Blend Management - Blend Quality Management menus (G31B04). You can access the Test Result Names program (P37013) from the Quality Management menu (G3741); however, the data is for informational purposes only.

### JD Edwards EnterpriseOne Quality Management Implementation

This section provides an overview of the steps that are required to implement the JD Edwards EnterpriseOne Quality Management system.

In the planning phase of the implementation, take advantage of all JD Edwards EnterpriseOne sources of information, including the installation guides and troubleshooting information. A complete list of these resources appears in the preface in About This Documentation, with information about where to find the most current version of each.

When determining which electronic software updates (ESUs) to install for JD Edwards EnterpriseOne Quality Management, use the EnterpriseOne and World Change Assistant. EnterpriseOne and World Change Assistant, a Java-based tool, reduces the time required to search and download ESUs by 75 percent or more and enables you to install multiple ESUs at one time.

See JD Edwards EnterpriseOne Tools 8.98 Software Update Guide

#### Global Implementation Steps

This table lists the suggested global implementation steps for the JD Edwards EnterpriseOne Quality Management system:

Step | Reference
1. Set up global UDC tables. | See JD Edwards EnterpriseOne Tools 8.98 Foundation Guide
2. Set up fiscal date patterns. | See Setting Up Fiscal Date Patterns.
3. Set up companies. | See Setting Up Companies.
4. Set up business units. | See Setting Up Business Units.
5. Set up next numbers. | See Setting Up Next Numbers.
6. (Optional) Set up accounts, and the chart of accounts. | See Setting Up Accounts.
7. Set up the General Accounting Constants. | See Setting Up Constants for General Accounting.
8. Set up multicurrency processing, including currency codes and exchange rates. | See JD Edwards EnterpriseOne Multicurrency Processing 9.0 Implementation Guide.
9. (Optional) Set up ledger type rules. | See Setting Up Ledger Type Rules for General Accounting.
10. Set up address book records. | See Entering Address Book Records.
11. Set up default location and printers | See JD Edwards EnterpriseOne Tools 8.98 Foundation Guide
12. Set up branch/plant constants. | See Defining Branch/Plant Constants.
13. Set up Manufacturing/Distribution automatic accounting instructions (AAIs). | See Setting Up AAIs in Distribution Systems.
14. Set up document types. | See Setting Up Document Type Information.
15. Set up shop floor calendars. | See Setting Up Shop Floor Calendars.
16. Set up manufacturing constants. | See Setting Up Manufacturing Constants.

#### JD Edwards EnterpriseOne Quality Management Implementation Steps

This table lists the implementation steps for the JD Edwards EnterpriseOne Quality Management system:

Step | Reference
1. Activate Quality Management. | See Activating EnterpriseOne Quality Management.
2. Define tests. | See Defining Tests.
3. Enter user-defined codes. | See Entering UDCs.
4. Define specifications. | See Defining Specifications.
5. Set up preference profiles. | See Setting Up Preference Profiles.
6. Set up inclusion rules for test results tracing. | See Setting Up Inclusion Rules for Test Results Tracing.
7. Set up customer billing instructions for Quality Management. | See Setting Up Customer Billing Instructions for EnterpriseOne Quality Management.