## Using Customer and Supplier Self-Service

This chapter discusses how to:

- Review receipts on the web.

- Review orders on the web.

- Respond to requests for quotes.

### Reviewing Receipts on the Web

Suppliers use their item numbers or can enter the order numbers to review order information, such as original quantity, units relieved, amount relieved, and original amount.

This section lists a prerequisite and lists the forms used to review receipts on the web.

#### Prerequisite

You must set the processing options for Purchase Receipts Inquiry (P43214) for the suppliers to review receipt information.

See Setting Processing Options for Purchase Receipts Inquiry (P43214).

#### Form Used to Review Receipts on the Web

Form Name | FormID | Navigation | Usage
Purchase Receipts Inquiry | W43214A | Supplier Self-Service (G43S11), Purchase Receipts Inquiry | Review receipts on the web.

### Reviewing Orders on the Web

This section provides an overview of order review and discusses how to review orders.

#### Understanding Order Review

Orders convey much of the information needed by suppliers to fulfill the organization's orders. However, after the order is shipped it is often difficult for suppliers to get any more information from customers regarding not only that particular order, but also what the next order might be and when it might be needed.

To review orders or agreements in a standard environment, the suppliers are usually assisted by personnel in the organization who are familiar with the system as well as the process requirements. When you create a supplier self-service environment on the web, you enable the suppliers access to specific information pertaining to orders that you have placed with them.

Suppliers use their item numbers or can enter the order numbers to review information for an order such as original quantity, units relieved, amount relieved, and original amount, purchase agreements, and promised date.

#### Reviewing Orders

Select Supplier Self-Service (G43S11), and activate the Self-Service processing option for the applicable program.

### Responding to Requests for Quotes

This section provides an overview of self-service response to requests for quotes, lists a prerequisite, and discusses how to set processing options for Quote Response Entry (P4334).

#### Understanding Self-Service Response to Requests for Quotes

Self-service functionality enables suppliers to enter data directly into the procurement system, which can be very beneficial in areas such as responding to a request for quote. Authorized suppliers can access the designated website and enter their response directly into the system, which reduces transcription errors and possible confusion that can occur in other methods of communication from the supplier.

Suppliers use their item number or can enter the order number to review information for an order, such as original quantity, units relieved, amount relieved, and original amount.

#### Prerequisite

You must set the processing options for Quote Response Entry (P4334) for the suppliers to review quote information.

#### Form Used to Respond to Requests for Quotes

Form Name | FormID | Navigation | Usage
Quote Inquiry | W4334B | Supplier Self-Service (G43S11), Respond to Request for Quote | Respond to requests for quotes.

#### Setting Processing Options for Quote Response Entry (P4334)

Processing options enable you to specify the default processing for programs and reports.

Default

This processing option enables you to specify the default order type.

Order Type | Specify the type of document that you want to create. This code also indicates the original document type of the transaction. Document types are user-defined codes (UDCs) (00/DT) that you set up. Specific document type codes are reserved for vouchers, invoices, receipts, and time sheets for which the system creates automatic offset entries during the post program. (These entries are not self-balancing when you originally enter them.) These document types are predefined; do not change them P : Accounts Payable documents. R: Accounts Receivable documents. T: Payroll documents. I: Inventory documents. O: Purchase Order documents. J: General Ledger and Joint Interest Billing documents. S: Sales Order documents. Enter a value or select one from the User Defined Code form.

Self-Service

This processing option enables you to specify which type of self-service you are using.

Supplier Self-Service | Specify whether you are using Supplier Self-Service. Values are: Blank: Customer Self-Service. 1: Supplier Self-Service.