## Appendix: Delivered Workflow for JD Edwards EnterpriseOne Customer Relationship Management Sales Applications

This appendix discusses the delivered workflow for JD Edwards EnterpriseOne Customer Relationship Management Sales Applications.

See Also

JD Edwards EnterpriseOne Tools 8.98 Workflow Tools Guide

### Delivered Workflow for JD Edwards EnterpriseOne Customer Relationship Management Sales Applications

This section discusses the JD Edwards EnterpriseOne Customer Relationship Management Sales Applications workflow.

#### Opportunity Creation and Sales Cycle Step Change Notification

This section discusses the Opportunity Creation and Sales Cycle Step Change Notification workflow.

Description

Workflow Description | The system sends a workflow message to the active sales team members to notify them when a new opportunity is created, or if the cycle step changes on an existing opportunity.
Workflow Trigger | An opportunity record is created or the sales cycle step on an existing opportunity record changes.
Workflow Action | The active sales team members receive a message in the workcenter, notifying them that a new opportunity has been created or that the sales cycle step of an existing opportunity has changed. The message includes the opportunity description, ID number, previous sales cycle step, current sales cycle step, sales methodology, sold to customer, and the ship to customer.

Workflow Objects

System | 90CB
Workflow Object Name | JDECRMCHG
Object ID | N90CB137
Event Description / Function Name | OpportunityWFProcessinginCRM
Sequence / Line Number | 3