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Oracle® Real User Experience Insight Accelerator for Oracle E-Business Suite Guide Release 5.1 for Linux x86-64 Part Number E14896-02 |
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# Preface

Oracle Real User Experience Insight (RUEI) provides you with powerful analysis of your network and business infrastructure. You can monitor the real-user experience, define Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and trigger alert notifications for incidents that violate them.

## Audience

This document is intended primarily for the Administrator responsible for maintaining the RUEI installation. It describes how your RUEI installation can be extended to provide specific support for the monitoring of Oracle E-Business Suite (EBS) applications.

Important

If your monitored Web environment contains EBS applications, is it strongly recommended that you make use of this support. It not only saves time in the configuration of your EBS applications within RUEI, considers the specific characteristics of the different frameworks upon which EBS applications are built, and makes these applications more compatible, but also ensures that EBS applications are monitored correctly.

The information provided in this guide is specific to RUEI release 5.1 (or any higher maintenance release). If you upgrade your RUEI installation to a higher version, you will also need to upgrade to the latest version of this package.

The monitoring support provided by this package has been verified against EBS R12. However, it is designed to work equally well with other versions of EBS.

End User Monitoring requires Oracle Forms 6i with patch 7130248, or release 10g R2 or higher.

Prerequisites

The Administrator should have firm operational knowledge of their organization's network and application environment. In addition, they should have a good understanding of the EBS architecture. Note that assistance from the EBS administrator or application specialist may also be required.

Before proceeding with the configuration procedure described in this guide, RUEI should already have been successfully placed within your organization's network, and the Initial Setup Wizard run to provide information about the network infrastructure. The procedure to do this is fully described in the Oracle Real User Experience Insight Installation Guide.

The RUEI application is a non-intrusive solution to the monitor the production environment, without touching it. By default, the Forms protocol does not send all information relevant for monitoring over the line. Therefore, the Forms server requires some different configuration settings. To apply these settings, a restart of the Forms server is required.

Oracle Forms Support

Oracle Forms can be configured in two modes: servlet and socket. In servlet mode, a Java servlet (called the Forms Listener servlet) manages the communication between the Forms Java client and the OracleAS Forms services. In socket mode, the desktop clients access the Forms server directly. Currently, the RUEI accelerator for E-Business Suites only supports servlet mode. If sockets mode is used within your applications, the performance of individual form actions cannot be detected. A detailed description of the operation and configuration of Oracle Forms in servlet and socket mode is available at `http://metalink.oracle.com/metalink/plsql/ml2_documents.showNOT?p_id=384241.1`.

See Appendix A for information about verifying the mode in which Oracle Forms is configured.

Forms Only Customers

The information provided in this guide is relevant to all EBS customers. However, where information is specific to Forms-only customers, this is highlighted.

Using This Guide

This guide is organized as follows:

- Chapter 1, "Installation and Configuration" describes how to install and configure the RUEI EBS Package for the monitoring of EBS-based applications.

- Chapter 2, "Monitoring and Reporting Considerations" provides additional information about the EBS frameworks relevant to the monitoring of EBS applications in RUEI.

- Appendix A, "Checking Socket and Servlet Mode" presents a description of how to check whether the Oracle Forms server is running in servlet or socket mode.

- Appendix B, "Troubleshooting" highlights the most common problems encountered when installing the RUEI accelerator for Oracle E-Business Suite.

- Appendix C, "Third-Party Licenses" contains licensing information about certain third-party products included with RUEI.

## Documentation Accessibility

Our goal is to make Oracle products, services, and supporting documentation accessible to all users, including users that are disabled. To that end, our documentation includes features that make information available to users of assistive technology. This documentation is available in HTML format, and contains markup to facilitate access by the disabled community. Accessibility standards will continue to evolve over time, and Oracle is actively engaged with other market-leading technology vendors to address technical obstacles so that our documentation can be accessible to all of our customers. For more information, visit the Oracle Accessibility Program Web site at `http://www.oracle.com/accessibility/`.

Accessibility of Code Examples in Documentation

Screen readers may not always correctly read the code examples in this document. The conventions for writing code require that closing braces should appear on an otherwise empty line; however, some screen readers may not always read a line of text that consists solely of a bracket or brace.

Accessibility of Links to External Web Sites in Documentation

This documentation may contain links to Web sites of other companies or organizations that Oracle does not own or control. Oracle neither evaluates nor makes any representations regarding the accessibility of these Web sites.

Deaf/Hard of Hearing Access to Oracle Support Services

To reach Oracle Support Services, use a telecommunications relay service (TRS) to call Oracle Support at 1.800.223.1711. An Oracle Support Services engineer will handle technical issues and provide customer support according to the Oracle service request process. Information about TRS is available at `http://www.fcc.gov/cgb/consumerfacts/trs.html`, and a list of phone numbers is available at `http://www.fcc.gov/cgb/dro/trsphonebk.html`.

## Related Documents

For more information, see the following documents in the Oracle Real User Experience Insight library:

- Oracle Real User Experience Insight Installation Guide

- Oracle Real User Experience Insight User's Guide

## Conventions

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Convention | Meaning
--- | ---
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italic | Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.
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