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Oracle® Real User Experience Insight Accelerator for Siebel Guide Release 2.0 for Intel 64-bit Linux Part Number E13490-03 |
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# Preface

Oracle Real User Experience Insight (RUEI) provides you with powerful analysis of your network and business infrastructure. You can monitor the real-user experience, define Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and trigger alert notifications for incidents that violate them.

## Audience

This document is intended primarily for the Administrator responsible for maintaining the RUEI installation. It describes how your RUEI installation can be extended to provide specific support for the monitoring of Oracle Siebel applications.

Important

If your monitored Web environment contains Siebel applications, is it strongly recommended that you make use of this support. It not only saves time in configuration of your Siebel applications within RUEI, considers the specific characteristics of the different frameworks upon which Siebel applications are built, and makes these applications more compatible, but also ensures that Siebel applications are monitored correctly.

The information provided in this guide is specific to RUEI release 5.0 (or a higher maintenance release). If you upgrade your RUEI installation to a higher version, you will also need to upgrade to the latest version of this package.

The monitoring support provided by this package is designed to support HI applications (such as Callcenter, Sales, Service, Marketing, and PRMManager) for Siebel 7.7. and higher.

Prerequisites

The Administrator should have firm operational knowledge of their organization's network and application environment. In addition, they should have a good understanding of the Siebel architecture. Note that assistance from the Siebel DBA or application specialist may also be required.

Before proceeding with the configuration procedure described in this guide, RUEI should already have been successfully placed within your organization's network, and the Initial Setup Wizard run to provide information about the network infrastructure. The procedure to do this is fully described in the Oracle Real User Experience Insight Installation Guide.

Using This Guide

This guide is organized as follows:

- Chapter 1, "Installation and Configuration" describes how to install and configure the RUEI Siebel Package for the monitoring of Siebel-based applications.

- Chapter 2, "Monitoring and Reporting Considerations" provides additional information about the Siebel environment relevant to the monitoring of Siebel applications in RUEI.

- Appendix A, "Third-Party Licenses" contains licensing information about certain third-party products included with RUEI.

## Documentation Accessibility

Our goal is to make Oracle products, services, and supporting documentation accessible, with good usability, to the disabled community. To that end, our documentation includes features that make information available to users of assistive technology. This documentation is available in HTML format, and contains markup to facilitate access by the disabled community. Accessibility standards will continue to evolve over time, and Oracle is actively engaged with other market-leading technology vendors to address technical obstacles so that our documentation can be accessible to all of our customers. For more information, visit the Oracle Accessibility Program Web site at `http://www.oracle.com/accessibility/`.

Accessibility of Code Examples in Documentation

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Accessibility of Links to External Web Sites in Documentation

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TTY Access to Oracle Support Services

To reach Oracle Support Services, use a telecommunications relay service (TRS) to call Oracle Support at 1.800.223.1711.

## Related Documents

For more information, see the following documents in the Oracle Real User Experience Insight library:

- Oracle Real User Experience Insight Installation Guide

- Oracle Real User Experience Insight User Guide

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