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Oracle® Real User Experience Insight Installation Guide Release 5.0 for Linux x86-64 Part Number E12487-08 |
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# Preface

Oracle Real User Experience Insight (RUEI) provides you with powerful analysis of your network and business infrastructure. You can monitor the real-user experience, define Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and trigger alert notifications for incidents that violate them.

## Audience

This document is intended for the following people:

- System administrators responsible for the installation of RUEI. This assumes a sound understanding of the Linux operating system.

- The person within your organization designated as the RUEI Administrator. This person is responsible for post-installation configuration, and system maintenance.

Some familiarity with network and Web technology is assumed. In particular, you should have a sound understanding of network topology, and a good operational knowledge of your organization's network and application environment.

This guide is organized as follows:

- Chapter 1, "Getting Started" introduces RUEI. In particular, how it monitors data traffic, the role of the Reporter and Collector modules, and the supported configurations.

- Chapter 2, "Installing the Linux Operating System" describes the procedure for installing the base operating system.

- Chapter 2, "Installing the Linux Operating System" describes the procedure for installing all the components required by RUEI.

- Chapter 2, "Installing the Linux Operating System" describes the procedure for preparing the server system(s) for RUEI, and installing the RUEI software. The procedure for upgrading an existing RUEI 4.5.x installation to release 5.0 is also explained.

- Chapter 5, "Configuring RUEI" describes the procedure for initially configuring RUEI. This procedure is performed by the person within the organization who has been assigned the role of RUEI Administrator.

- Appendix A, "Troubleshooting" highlights the most common issues encountered when installing RUEI, and offers solutions to quickly locate and correct them. It should be reviewed before contacting Customer Service.

- Appendix B, "Installation Checklist" provides a checklist of actions that should be completed, and the information gathered, before starting to install the RUEI software.

- Appendix C, "Third-Party Licenses" contains licensing information about certain third-party products included with RUEI.

## Documentation Accessibility

Our goal is to make Oracle products, services, and supporting documentation accessible to all users, including users that are disabled. To that end, our documentation includes features that make information available to users of assistive technology. This documentation is available in HTML format, and contains markup to facilitate access by the disabled community. Accessibility standards will continue to evolve over time, and Oracle is actively engaged with other market-leading technology vendors to address technical obstacles so that our documentation can be accessible to all of our customers. For more information, visit the Oracle Accessibility Program Web site at `http://www.oracle.com/accessibility/`.

Accessibility of Code Examples in Documentation

Screen readers may not always correctly read the code examples in this document. The conventions for writing code require that closing braces should appear on an otherwise empty line; however, some screen readers may not always read a line of text that consists solely of a bracket or brace.

Accessibility of Links to External Web Sites in Documentation

This documentation may contain links to Web sites of other companies or organizations that Oracle does not own or control. Oracle neither evaluates nor makes any representations regarding the accessibility of these Web sites.

Deaf/Hard of Hearing Access to Oracle Support Services

To reach Oracle Support Services, use a telecommunications relay service (TRS) to call Oracle Support at 1.800.223.1711. An Oracle Support Services engineer will handle technical issues and provide customer support according to the Oracle service request process. Information about TRS is available at `http://www.fcc.gov/cgb/consumerfacts/trs.html`, and a list of phone numbers is available at `http://www.fcc.gov/cgb/dro/trsphonebk.html`.

## Related Documents

For more information, see the following documents in the Oracle Real User Experience Insight library:

- Oracle Real User Experience Insight User's Guide.

- Oracle Real User Experience Insight Accelerator for Oracle E-Business Suite Guide.

- Oracle Real User Experience Insight Accelerator for Siebel Guide.

- Oracle Real User Experience Insight Accelerator for PeopleSoft.

## Conventions

The following text conventions are used in this document:

Convention | Meaning
--- | ---
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