# Managing Accounts and SLAs

# Introduction and Document Roadmap

The following sections describe the audience for and organization of this document:

- Document Scope and Audience
- Guide to this Document

## Document Scope and Audience

This document describes how to perform service provider and application provisioning for Oracle Communications Services Gatekeeper, including:

- An overview of the administration model
- Managing service provider groups
- Managing service provider accounts
- Managing application groups
- Managing application accounts
- Managing application instances

The document will be of use to telecom operators, especially in relation to service provider and application provisioning. Managers, support engineers, and sales and marketing people will also find information of value here.

## Guide to this Document

The document contains the following chapters:

- Introduction and Document Roadmap: This chapter
- Creating and Maintaining Service Provider and Application Accounts: An overview of the Oracle Communications Services Gatekeeper service provider and application administration model, including a high level workflow
- Managing Application Instances: Instructions for managing application instances
- Managing Service Provider and Application Accounts: Instructions for managing service provider and application accounts
- Managing Groups: Instructions for managing service provider and application groups
- Managing SLAs: Instructions for managing service provider group-, application group-, node-, subscriber-, and custom SLAs.
- Managing Sessions: Step-instructions for managing application account sessions.
- Defining Service Provider Group and Application Group SLAs: Description of Service provider group and application group SLAs
- Defining Global Node and Service Provider Group Node SLAs: Description of global node and service provider group node LAs