### Resolve Exceptions

In the unlikely event of an exception, the recommended steps for resolving the issue are as follows:

1. Read the text of the error message to determine what is wrong.
2. Save the Exception Error window text with a screen capture, or cut and paste the text into a file.
3. Try the operation again to see if the issue recurs.
4. Copy the BEA Guardian log files to another location and save them for future reference
5. Contact BEA Support for assistance

Tip: | To save log files, copy them to another location so that the error is among the last entries in the log file, making it easier to identify. For the location of Guardian log files, see View Logfiles on page 77.