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About This Document

BEA eLinkTM OSI TP (hereafter referred to as eLink OSI TP) is a gateway connectivity product that enables application programs on BEA Tuxedo® systems to perform various transactional and non-transactional tasks with application programs that reside on different kinds of computers.

This document provides information about how to upgrade and install the software for your operating system in the following section:

- Installing the BEA eLink OSI TP Product

What You Need to Know

This information is intended for system administrators who will install the eLink OSI TP software.

e-docs Web Site

BEA Tuxedo product documentation is available on the BEA corporate Web site. From the BEA Home page, click on Product Documentation or go directly to the "e-docs" Product Documentation page at http://www.oracle.com/technology/documentation/index.html.

How to Print the Document

A PDF version of this document is available on the OSI TP documentation Home page on the e-docs Web site (and also on the installation CD). You can open the PDF in Adobe Acrobat Reader and print the entire document (or a portion of it) in book format. To access the PDFs, open the OSI TP documentation Home page, click the PDF files button and select the document you want to print.

If you do not have the Adobe Acrobat Reader, you can get it for free from the Adobe Web site at http://www.adobe.com/.

Related Information

Various other related documentation is available to help you understand eLink OSI TP, Tuxedo, and OLTP technology. Refer to the documentation sources listed in the following sections for additional information about BEA products and OLTP technology.

BEA eLink OSI TP Documentation

The eLink OSI TP documentation consists of the following items:

- BEA eLink OSI TP Installation Guide

- BEA eLink OSI TP User Guide

- BEA eLink OSI TP Release Notes

BEA Tuxedo Release 8.0 Information

The following BEA Tuxedo information is available on the BEA Tuxedo Online Documentation web site athttp://download.oracle.com/docs/cd/E13203_01/tuxedo/tux80/index.htm:

- Installation

- Getting Started

- Administration

- Programming

- Platforms

- Reference

- Messages

Other Publications

For more information about OLTP technology, refer to the following books:

- The Tuxedo System (Andrade, Carges, Dwyer, Felts)

- Tuxedo: An Open Approach to OLTP (Primatesta)

- Building Client/Server Applications Using Tuxedo (Hall)

Customer Support

BEA eLink OSI TP is a product jointly developed by BEA Systems, Inc. and Unisys Corporation. Support services and contacts are described in the following sections.

SURETY Support Services

A SURETY service agreement gives you easy access to Unisys Support Online or Unisys Client Support Centers. These services are described below.

Unisys Customer Support

Unisys customer support gives clients easy access, on the World Wide Web or by telephone, to these service options:

- Support Online

- Client Support Centers

- Tech Advantage

Clients with valid support agreements can visit an electronic database of reported problems and solutions. They can also use e-mail or telephone to contact our product specialists with technical questions. Clients are eligible to receive updates to a product when critical problems have been fixed.

Support Online

Unisys has a World Wide Web site available to customers who have support agreements. If you have any questions or problems with a Unisys product, your first source of information is Support Online, an online technical resource available through the World Wide Web at http://www.support.unisys.com.

This technical resource is available 24 hours a day, 7 days a week. It offers a wealth of information about Unisys hardware and software systems. Take some time to explore Support Online and discover the services available to you.

Client Support Centers

Unisys clients with valid support agreements can also access Client Support Centers. If you have unresolved questions or problems concerning Unisys product installation or operation (after referring to the documentation or your system administrator), call the appropriate Client Support Center:

Within the continental United States or Canada, call one of the following toll-free numbers:

1-800-328-0440 (prompt 4) - United States

1-800-387-6181 - Canada

1-800-361-8097 - French Canada

Outside the continental United States, obtain a support center telephone number from your local Unisys customer support representative.

To expedite your request, please have the following information ready before contacting Unisys.

- The name of the hardware (for example, Sun, HP, AIX, UnixWare or PC)

- The name and release level of the operating environment (for example UnixWare 7.1, or Windows 2000)

- The BEA Tuxedo release level, the BEA eLink OSI TP release level, and the patch levels of both.

Tech Advantage

In addition, Unisys Client Support Centers offer Tech Advantage, a full complement of technical service packages that provide you with cost-effective, fast-cycle support. Tech Advantage services can help you solve your most difficult problems or maximize the effectiveness of your system, regardless of your product choice.

Here are some ways to put Tech Advantage to work for you:

- System Generation-Assist in generating or installing system software upgrades and enhancements.

- Operating System Migration-Plan and optimize your system migrations.

- Performance Review-Evaluate existing systems and networks and provide tuning recommendations.

- Communications Systems Enhancements-Assist in configuring, generating, and installing communications systems.

- Database Management Consulting-Confirm that systems and database backup procedures are optimized to promote data recovery.

For more information on Tech Advantage, visit the Support Online Web page and follow the link to Tech Advantage or call your Client Support Center.

Reporting a Software Problem with a User Communication Form

A customer representative may provide instructions or solutions from the Client Support Center database. If this help is insufficient, provide your representative with a full description of the problem, including any relevant error messages, and, if possible, a full description of the function you were attempting and your actions immediately prior to the error. The representative will then submit an electronic User Communication Form (UCF) to Unisys on your behalf, and give you the following information:

- A UCF registration number

- Instructions for submitting supporting materials, such as configurations, logs, traces, and dumps

VAR Customer Support

All clients of Unisys resellers should contact their Value Added Resellers (VARs) for support access details.

Documentation Support

Your feedback on the BEA eLink OSI TP documentation is important to us. Send us e-mail at docsupport@bea.com if you have questions or comments. Your comments will be reviewed directly by the BEA professionals who create and update the OSI TP documentation.

In your e-mail message, please indicate that you are using the documentation for the BEA OSI TP 4.1 release.

Documentation Conventions

The following documentation conventions are used throughout this document.

> Convention | Item
> --- | ---
> blue text | Indicates a hypertext link in PDF or HTML
> italics | Indicates emphasis or book titles or variables.
> >     "string with quotes"
> | Indicates a string entry that requires quote marks.
> UPPERCASE TEXT | Indicates generic file names, device names, environment variables, and logical operators. Examples: LPT1 SIGNON OR
> monospace text | Indicates code samples, commands and their options, data structures and their members, data types, directories, and file names and their extensions. Monospace text also indicates text that you must enter from the keyboard. Examples: #include <iostream.h> void main ( ) the pointer psz chmod u+w * \tux\data\ap .doc tux.doc BITMAP float
> monospace boldface text | Identifies significant words in code. Example: void xa_commit ( )
> { } | Indicates a set of choices in a syntax line. The braces themselves should never be typed.
> [ ] | Indicates optional items in a syntax line. The brackets themselves should never be typed. Example: buildclient [-v] [-o name ] [-f file-list ]... [-l file-list]...
> | | Separates mutually exclusive choices in a syntax line. The symbol itself should never be typed.
> ... | Indicates one of the following in a command line: That an argument can be repeated several times in a command line That the statement omits additional optional arguments That you can enter additional parameters, values, or other information The ellipsis itself should never be typed. Example: buildclient [-v] [-o name ] [-f file-list ]... [-l file-list]...
> . . . | Indicates the omission of items from a code example or from a syntax line. The vertical ellipsis itself should never be typed.

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