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Installation and Upgrade Guide

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Troubleshooting

This section describes how to diagnose and correct problems you might encounter when you install and deploy the Documentum Portlets application. It includes the following topics:

 

Reviewing Log Files

The Documentum Portlets logs its communication with the portal. These logs are contained on the Documentum Portlets host in <PT_HOME\ptdctmportlets\4.1\settings\logs.

 

Modifying Configuration Files

If you encounter configuration problems, Customer Support might direct you to modify the Documentum Portlets configuration files. These files are located on the Documentum Portlets host in <PT_HOME\ ptdctmportlets\4.1\settings\config. Typically, you do not need to modify these files.

 

Diagnosing Unexpected Results

The following table summarizes how to diagnose and correct unexpected results.

Table 6-1 Diagnose Unexpected Results
Symptom
Solution
Deployment verification tool returns test failures for DFC settings.
The DFC runtime environment libraries might be misconfigured in the Web application server startup script. Ensure the location of the dfc.properties file (typically in C:\Documentum\config or in the DFC Install folder) and dctm.jar (typically in C:\Program Files\Documentum\dctm.jar or in the DFC install folder) have been set properly in the Web application server classpath configuration.


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