# Installation and Upgrade Guide

# Troubleshooting

This appendix provides information on troubleshooting the installation and configuration process. It includes the following topics:

- Overview of Installation and Configuration Logs
- Troubleshooting Common Installation and Configuration Problems

Note: | For details on troubleshooting Analytics during runtime, see Administrator Guide for BEA AquaLogic Analytics.

## Overview of Installation and Configuration Logs

The following table provides the descriptions and locations of logs that you can use to troubleshoot the installation and configuration of Analytics. Individual log files are generated for each day's activity.

Table A-1 Logs Used to Troubleshoot the Installation and Configuration of Analytics
Log | Description | Location and Platform
--- | --- | ---
AquaLogic_ Analytics_version_ InstallLog.log | Provides activity and error details for the installation of Analytics. | C:\bea\alui (Windows) /opt/bea/alui (UNIX/Linux)
ptanalytics_deploy.log | Provides additional activity and error details for the installation of Analytics. | C:\bea\alui (Windows) /opt/bea/alui (UNIX/Linux)
configurator.log | Provides activity and error details for the Analytics Configurator. | C:\bea\alui\ptanalytics\2.1\logs (Windows) /opt/bea/userinteraction/ptanalytics/2.1/logs (UNIX/Linux)
partition.log | Provides activity and error details for initial partitioning of the Analytics database during upgrade. You create initial partitions by running the AnalyticsPartition.bat (Windows) or AnalyticsPartition.sh (UNIX/Linux) script.
Note: | The collector.log file provides activity and error details for routine partitioning activity that occurs during Analytics runtime. For details, see Administrator Guide for BEA AquaLogic Analytics.
| C:\bea\alui\ptanalytics\2.1\logs (Windows) /opt/bea/userinteraction/ptanalytics/2.1/logs (UNIX/Linux)

## Troubleshooting Common Installation and Configuration Problems

The following table describes common installation and configuration problems and provides solutions to them.

Table A-2 Common Installation and Configuration Problems and Solutions
Problem Description and Details | Cause and Solution
--- | ---
Problem: Configurator errors when testing configuration connectivity. Details: When you complete the Analytics Configurator, connectivity is tested and errors are generated. | Cause: Incorrect information provided to the Configurator. Solution: Double check the information provided to the Configurator for accuracy, spelling and letter case. Re-run the Configurator.