# Installation and Upgrade Guide

# Installing or Upgrading Exchange Portlets

This chapter describes how to install or upgrade Exchange Portlets. Before you begin, ensure that you have met the prerequisites for installation and performed the necessary pre-installation procedures described in Hardware and Software Requirements.

1. Install product files on the remote server host and the Image Service. For details, see Installing or Upgrading Product Files.
2. Run the diagnostic test to verify successful installation. For details, see Verifying the Installation.

## Installing or Upgrading Product Files

Exchange Portlets are implemented as a remote server in the context of the portal deployment.

Because mail processes utilize a great deal of host capacity, we recommend you provision a host machine that is not a host for other AquaLogic User Interaction components and has no other CPU- or memory-intensive processes.

Note: | If you have previously installed Exchange Portlets, we recommend uninstalling the earlier files before installing the current version.

To install product files:

1. Log in to the Exchange Portlets host computer using an administrator account that has access to the portal installation.
2. If you are going to install the Image Service files and they are located on a different machine, map a network drive to the Image Service location. You can also just run the installer on the Image Service host machine later.
3. Copy the installation package to a location on the remote server host.
4. To launch the installer, double-click ALIPortletSuiteExchange_v3-2.exe.
5. Complete the installation wizard pages as described in the following table.

Note: | To facilitate any troubleshooting that might be required, as well as communication among IT staff and customer support, we recommend that you keep the default settings
Wizard Page | Description
--- | ---
Introduction | Click Next.
License Agreement | Read and accept the license agreement. Then click Next.
Choose Install Folder | Accept the default installation (C:\bea\alui) location or browse to another directory. Then click Next.
Choose Server Type | Choose Remote Server to install the Exchange Portlets application files. Choose Image Service Files to install the Image Service files for the Exchange Portlets.
Path to Image Service Files | Accept the default (C:\bea\alui\ptimages), or, if your Image Service is located in another location, enter the location here. Then click Next.
Cryptography Key | Type a unique string of ASCII characters to be used to encrypt and decrypt passwords. You must include at least one numeral, one letter, and one symbol in the key. Then click Next.
Pre-Installation Summary | Verify the information in the panel and click Install.

1. Click Done to exit the installer.
2. The installation wizard creates the virtual directory E2KPortlets in the IIS Default Web Site. When the installation wizard has completed its process, it launches the Verify Installation diagnostic tool. Stop and restart IIS and then refresh the browser page before you interpret diagnostic results.

## Verifying the Installation

The Verify Installation diagnostic tool launches automatically at the completion of the installation. You can review screen output that verifies connectivity or use the output to help you troubleshoot configuration errors.

To access this page directly, open a Web browser and navigate to the location of the diagnostic tool:

http://localhost/E2KPortlets/install/testinstall.aspx

Note: | If your deployment includes multiple backend Exchange Server instances, test connectivity with them one at a time.