# Installation and Upgrade Guide

# Welcome

This book describes how to install BEA AquaLogic™ HiPer Workspace for Retail 1.1 and the accompanying Business Activity Management (BAM) system. It also provides instructions for upgrading from HiPer for Retail 1.0 to 1.1.

Note: | HiPer for Retail supports products that have been renamed between versions. In this guide, we use the most recent product name when referring to all supported versions. However, where information applies to only one version, we use that version's proper name and number.

## Audience

This book is written for any person responsible for installing and configuring HiPer for Retail. The user of this guide should have strong knowledge of the database software, the ALI HiPer BAM System (Celequest) software, and any back-end systems you want to connect to HiPer for Retail.

## Organization

This book is organized to be a quick reference for people with installation experience, while also providing detailed instructions for those installing for the first time.

This book includes the following chapters:

- Installation Prerequisites provides complete pre-installation steps, such as reading the release notes and configuring compatible, pre-requisite software.
- Installation provides instructions for installing HiPer for Retail software on the computers that host the portal, the Image Service, and the Automation Service.
- Post-Installation provides complete post-installation steps, such as importing HiPer for Retail objects into the portal and configuring the portal to work with HiPer for Retail.
- Upgrade provides instructions for upgrading HiPer for Retail components.
- provides instructions for uninstalling HiPer for Retail components.

## Typographical Conventions

This book uses the following typographical conventions.

Table 1-1 Typographical Conventions
Convention | Typeface | Example
--- | --- | ---
File names Folder names Screen elements | bold | Upload Procedures.doc to the portal. Open the General folder. To save your changes, click Apply Changes.
Text you enter | `computer` | Type `Marketing` as the name of your community.
Variables you enter | `italic computer` | Enter the base URL for the Portlet Server. For example, `http://my_computer/`.
New terms Emphasis Example object names | italic | Portlets are Web tools, embedded in your portal. The URI must be a unique number. The example Knowledge Directory displayed in Figure 5 shows the Human Resources folder.

## BEA Documentation and Resources

This section describes the documentation and resources provided by BEA.

Table 1-2 BEA Documentation and Resources
Resource | Description
--- | ---
Administrator Guide | This book describes how to manage HiPer for Retail users and security, how to customize the user interface and available data to suit the needs of your company, and how to maintain HiPer for Retail. It is available in electronic form (PDF) in the release package and on http://www.oracle.com/technology/documentation/index.html.
Release Notes | These files are written for HiPer for Retail administrators. They include information about new features and known issues in the release. They are available in electronic form (HTML) on http://www.oracle.com/technology/documentation/index.html.
Developer Guides, Articles, API Documentation, Blogs, Newsgroups, and Sample Code | These resources are provided for developers on the BEA dev2dev site (dev2dev.bea.com). They describe how to build custom applications using AquaLogic User Interaction and how to customize AquaLogic User Interaction products and features.
Deployment Guide | This document is written for business analysts and system administrators. It describes how to plan your BEA AquaLogic User Interaction deployment. It is available in electronic form (PDF) on http://www.oracle.com/technology/documentation/index.html.
Online Help | The online help is written for all levels of HiPer for Retail users. It describes the user interface for HiPer for Retail and gives detailed instructions for completing tasks in HiPer for Retail. To access online help, click Help in the upper-right corner of the banner or dialog box.
AquaLogic User Interaction Support Center | The AquaLogic User Interaction Support Center is a comprehensive repository for technical information on AquaLogic User Interaction products. From the Support Center, you can access products and documentation, search knowledge base articles, read the latest news and information, participate in a support community, get training, and find tools to meet most of your AquaLogic User Interaction-related needs. The Support Center encompasses the following communities: Technical Support Center Submit and track support incidents and feature requests, search the knowledge base, access documentation, and download service packs and hotfixes. News & Events The News & Events Center features information on rolling-out a successful deployment. Visit the Super User Group page to collaborate with peers and view upcoming meetings. Product Center Download products, read Release Notes, access recent product documentation, and view interoperability information. Education Center Find information about available training courses, purchase training credits, and register for upcoming classes. If you do not see the Support Center when you log in to http://portal.plumtree.com, contact ALUIsupport@bea.com for the appropriate access privileges.
dev2dev.bea.com | Download developer tools and documentation, get help with your development project, and interact with other developers via BEA's dev2dev Newsgroups.
Technical Support | If you cannot resolve an issue using the above resources, BEA Technical Support is happy to assist. Our staff is available 24 hours a day, 7 days a week to handle all your technical support needs. E-mail: ALUIsupport@bea.com Phone Numbers: U.S. and Canada +1 415.263.1696 or +1 866.262.PLUM (7586) Asia Pacific +61 2.9931.7822 Europe and U.K. +44 (0)1628 589124 France +33 1.46.91.86.79 Singapore +65 6832.7747