BEA Documentation and Resources

This section describes other documentation, resources, support, and training information provided by BEA.

The table below lists a number of BEA Documentation and Resources which will help you get started with AquaLogic BPM.

Resource Description
ALBPM Product Documentation The complete ALBPM 6.1 product documentation is available at http://download.oracle.com/docs/cd/E13165_01/albsi/docs60/index.html.
Release Notes The Release Notes file includes information about new features and known issues in the release. It is available at http://download.oracle.com/docs/cd/E13165_01/albsi/docs61/relnotes/rel_notes_AquaLogic_BPM_6_1.htm.
Online Help The online help is written for all levels of users. It describes the AquaLogic BPM user interface and gives detailed instructions for completing tasks in AquaLogic BPM. To access online help:
  • In Studio, select Help > Help Contents to access the complete ALBPM Studio help. Context help is also available by pressing the F1 key, or by selecting Help > Dynamic Help from the menu.
  • In WorkSpace, click on Help in the title bar, or click on the help icon ( ) in the title bar of any panel for help about that panel.

AquaLogic BPM Support Center

The AquaLogic BPM Support Center is a comprehensive repository for technical information on AquaLogic BPM products. From the Support Center, you can access products and documentation, search knowledge base articles, read the latest news and information, participate in a support community, get training, and find tools to meet most of your AquaLogic BPM related needs.

http://one.bea.com/support/

ALBPM Developer Center at dev2dev

The BEA AquaLogic BPM Suite Developer Center features articles, blogs, and newsgroups which will help you make the most out of ALBPM.

http://dev2dev.bea.com/albpm/

ALBPM Product Center

Download products, read Release Notes, access recent product documentation, and view interoperability information.

http://commerce.bea.com/products/aqualogic/bpm/albpm.jsp

BEA Education

Find information about available training courses, purchase training credits, and register for upcoming classes.

http://dev2dev.bea.com/community/education/

User Groups

Visit the User Group section to collaborate with peers and view upcoming meetings.

http://dev2dev.bea.com/community/usergroups/

Technical Support If you cannot resolve an issue using the above resources, BEA Technical Support is happy to assist. Our staff is available 24 hours a day, 7 days a week to handle all your technical support needs.

E-mail: ALBPMsupport@bea.com

Phone Numbers:

U.S. and Canada: +1 415 263 1696 or +1 866 262 7586

EMEA (Europe, Middle East, and Africa): +44 1494 559127

Australia / New Zealand: +61 2 9923 4030

Asia Pacific: +61 2 9931 7822

Singapore: +1 800 1181 202