This section describes other documentation, resources, support, and training information provided by BEA.
The table below lists a number of BEA Documentation and Resources which will help you get started with AquaLogic BPM. The latest version of all documentation is always available at http://download.oracle.com/docs/cd/E13165_01/albsi/docs60/index.html
| Resource | Description |
|---|---|
| Configuration Guide | This guide describes how to configure
AquaLogic BPM. It is available in three versions:
|
| Release Notes | These files are written for AquaLogic BPM administrators. They include information about new features and known issues in the release. They are available at http://download.oracle.com/docs/cd/E13165_01/albsi/docs60/relnotes/rel_notes_AquaLogic_BPM_6_0_0.htm. |
| Online Help | The online help is written for all levels
of users. It describes the AquaLogic BPM user interface and gives detailed
instructions for completing tasks in AquaLogic BPM. To access online help:
|
| AquaLogic BPM Support Center | The AquaLogic BPM Support Center is a
comprehensive repository for technical information on AquaLogic BPM products.
From the Support Center, you can access products and documentation, search
knowledge base articles, read the latest news and information, participate in a
support community, get training, and find tools to meet most of your AquaLogic
BPM related needs. The Support Center encompasses the following communities:
Technical Support Center Submit and track support incidents and feature requests, search the knowledge base, access documentation, and download service packs and hotfixes. If you do not see the Support Center when you log in to http://support.plumtree.com, contact ALBPMsupport@bea.com for the appropriate access privileges. Visit the User Group section to collaborate with peers and view upcoming meetings.The BEA AquaLogic BPM Suite Developer Center features articles, blogs, and newsgroups which will help you make the most out of ALBPM. Download products, read Release Notes, access recent product documentation, and view interoperability information. Find information about available training courses, purchase training credits, and register for upcoming classes. |
| dev2dev.bea.com | Download developer tools and documentation, get help with your development project, and interact with other developers via BEA's dev2dev Newsgroups. |
| Technical Support | If you cannot resolve an issue using the
above resources, BEA Technical Support is happy to assist. Our staff is
available 24 hours a day, 7 days a week to handle all your technical support
needs.
E-mail: ALBPMsupport@bea.com Phone Numbers:U.S. and Canada: +1 415 263 1696 or +1 866 262 7586 EMEA (Europe, Middle East, and Africa): +44 1494 559127 Australia / New Zealand: +61 2 9923 4030 Asia Pacific: +61 2 9931 7822 Singapore: +1 800 1181 202 |
) in the title bar of any panel for help about that panel.