Community Metrics - Response Time

The Community Response Time console page reports the minimum, average, and maximum response time for a given community. The following sections describe the attributes that you can set to customize the report.

Display

These settings allow you to specify the display format and to select the communities to appear in the report.

You can choose to display your report in the following formats:

You can select the following sets of communities or specify your own custom set.
 

Selection

Description

Top Communities

Displays the communities with the shortest response times. You can specify that you want to display the top 5, 10, 15, or 20 communities.

Bottom Communities

Displays the communities with the longest response time. You can specify that you want to display the bottom 5, 10, 15, or 20 communities.

All Communities

Displays all communities. Only available in tabular view.

Specify Communities

Displays response time metrics for a specific community or multiple communities. When you select this option, click Browse to choose the communities you want to display.


You can choose the following metrics.
 

Option

Description

Max

Displays the maximum response time for the communities selected during the filtered time period.

Avg

Displays the average response time for the communities selected during the filtered time period.

Min

Displays the minimum response time for the communities selected during the filtered time period.

Note: If multiple options are selected in combination with Top Communities or Bottom Communities only the response time with highest priority will be listed. The priority order from highest to lowest is Avg - Max - Min.  That is, if Avg and Max are selected with Top Communities, then the communities with the top average response time will be displayed along with the maximum response times of each.

Filtering By

You can filter the report according to the following properties.

Filter Type

Description

Date Range

Allows you to filter data based on a range of dates.

If you select Specify Date Range, you can choose the start and end date.

Authentication Source

Allows you to filter data based on the authentication source.

User Property

Allows you to filter data based on the user properties defined in your portal. After selecting the desired property, select Contains or Does Not Contain and the property value by which you want to filter.

Grouping By

If multiple communities are selected, the data is automatically grouped by community name. In addition, you can group reported data according to the following attributes.

Property

Description

Time Interval

This option groups the data by the selected time period. A line chart must have a time interval group by parameter selected.

User Property

This option groups the data by the selected user property. Users are grouped by the property value in their user profile.

View Data

After you have configured properties for the Community Response Time report, click View Data to display the results.

Note: To enable readability, the graphic charts display a maximum of 25 data points, beginning with the first in time. For example, if you configure settings for a line chart report for a duration of 3 days and group by hour, your request is for 72 data points; only the first 25 hours are displayed in the line chart. To improve readability, labels do not always exist for all data points. In tabular reports, the report includes a maximum of 1000 data points. However, when you export the report, it includes all data points.

Export Report

To export the report, click Export Report and open or save the file.


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