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About Conflict Resolution with the Offline Edition

Conflicts occur at the field level when the same field in the same record has been updated in Siebel CRM On Demand and the Offline edition. For example, another employee might update an email address in Siebel CRM On Demand while you updated the same email address in the Offline edition. This is a conflict that is recognized during the synchronization.

By default, the field change in Siebel CRM On Demand wins over your changes. However, if an error cannot be resolved by this rule, you need to address each issue manually. To review the errors, open the UploadError file in the Offline On Demand directory or print it.


Published May 2008