Print      Open PDF Version of Online Help


Previous Topic

Next Topic

Solution Homepage

The Solution Homepage is the starting point for managing solutions. This page provides a window to solution information relevant to you and contains several sections.

Solution Lists Section

The Solution Lists section shows this information:

  • Solution Lists. The first 10 filtered lists. Filtered lists are subsets or groups of solutions that allow you to limit the number of solutions to work with at a time.

    The application comes with a set of standard lists, arranged in alphabetical order. All standard lists are public and visible to everyone. You and your managers can create additional lists based on different criteria. These custom lists appear in alphabetical order above the standard set of lists.

    If an already-created list does not appear on the Solution Homepage, click any list. Then, on the Solution List page, click the drop-down list to see all the available lists, and make your selection.

    The following table describes the standard lists.

    Solution List

    Filters

    All Recently Created Solutions

    All solutions, sorted by the created date

    All Recently Modified Solutions

    All solutions, sorted by the modified date

    All Solutions

    All solutions, sorted alphabetically on Solution Title

    Approved Solutions

    Status = Approved

    Draft Solutions
    (visible only to users with the Publish Solutions privilege)

    Status = Draft

    Published Solutions

    Published = Y

    Highest Rated Solutions

    Highest cumulative ratings given by all individuals

    Most Active Solutions

    Frequently linked with Service Requests

    For information on viewing or creating these lists, see Working with Lists.

  • Manage Lists. Link that takes you to the page where you can review the entire list of created filtered lists, create a new list, or view, edit, or delete an existing list. The list of filtered lists on the Manage Lists page includes the standard lists, although you cannot edit or delete them (you can only view them).

Recently Created Solutions Section

The Recently Created Solutions section shows this information:

  • Recently Created Solutions list. List of the most recently created solutions.
  • Show Full List. Link for expanding the list of recently created solutions.

Most Active Solutions Section

The Most Active Solutions section shows the solutions that have been frequently linked with service requests. High usage can indicate to a service organization the specific areas where customers are being challenged by product and services. Organizations can respond by providing more information to service representatives to help customers or by providing more information to customers directly.

Highest Rated Solutions Section

The Highest Rated Solutions section lists the solutions with the highest cumulative ratings given by all individuals.


Published May 2008