Deleting and Restoring Records
You can delete a record if your access level to that record allows it. You can delete a list of records if your role includes the Batch Delete privilege.
When you delete a record or a list of records, the records are stored for 30 days in the Deleted Items area. During that time, you can restore the records. However, after 30 days, the deleted items are permanently purged and cannot be retrieved.
NOTE: Alert records and their attachments are the exception to the normal deletion behavior. Instead of being stored for 30 days, they are immediately purged from the system and cannot be restored.
Deleting a record automatically deletes some records linked to the record you are deleting. For example, if you delete an account, any linked notes are also deleted.
When you click the Deleted Items global link, the All Deleted Items page appears with all the items you have deleted. If your user role includes the Recover All Records privilege, you will see all deleted items for your company.
The parent record appears in the deleted items list, but the linked records do not. The only time a linked record appears as a separate record is when you delete the linked record before deleting the parent record.
For example, if you delete an account with three activities linked to it, only the account record appears in the list of deleted items. However, if you had deleted one of those linked activities before deleting the account itself, that activity would appear in the list as a separate record.
When restoring a record, all records linked to that record at the time it was deleted are also restored with their relationships intact. Always restore the parent record first; if you try to restore a child record first, the system displays an error message.
NOTE: Companies are limited to the amount of data they can store. Records stored in Deleted Items do not count towards a company's total disk storage limit.
To delete a record
- Click Del in the row for the record.
To delete a list of records
Before you begin. To perform this procedure, your user role must include the Batch Delete privilege.
- From the record Homepage, click the list of records you want to delete.
TIP: Export the list before you delete it. This allows you to import the data back into CRM On Demand if you delete some records in error.
You can delete lists of accounts, contacts, opportunities, leads, service requests, or activities.
- On the record Lists page, click the Menu button and select Batch Delete.
- Click OK to confirm that you want to proceed.
- On the Batch Delete Queue page, click Proceed in the Active Requests section.
NOTE: If you do not click Proceed, the deletion does not occur. You can return to the Batch Delete Queue by clicking the Admin global link and then the Batch Delete Queue link on the Admin Homepage.
- To review the log file for the deletion, click Log in the Processed Requests section.
To restore a record
- Click the Deleted Items global link.
- Click Restore in the row for the record.
NOTE: If your role includes the Recover All Records privilege, you can restore records that anyone at your company deleted.
The following table provides further information about deleting records.
If you delete this
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You should be aware of this
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Account
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You cannot delete an account if it is linked to an Opportunity with a Sales Stage of Closed-Won.
When deleting an account, these linked records are also deleted:
- Leads
- Opportunities
- Activities (along with any attachments linked to this activity)
- Notes
- Attachments
These linked records are not deleted:
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Activity
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When deleting an activity, these linked records are also deleted:
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Alert
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Alert records and their attachments are the exception to the normal deletion behavior. Instead of being stored for 30 days, they are immediately purged from the system and cannot be restored.
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Campaign
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When deleting a campaign, these linked records are also deleted:
- Leads
- Activities (along with any attachments linked to this activity)
- Notes
These linked records are not deleted:
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Contact
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When deleting a contact, these linked records are also deleted:
- Leads
- Activities (along with any attachments linked to this activity)
- Notes
- Attachments
These linked records are not deleted:
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Dealer
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When deleting a dealer, these linked records are also deleted:
- Activities (along with any attachments linked to this activity)
- Notes
- Attachments
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Filtered List
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Filtered lists cannot be edited. To change a filtered list, delete it and create a new one.
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Fund
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When deleting a fund, these linked records are also deleted:
- Activities (along with any attachments linked to this activity)
- Notes
- Attachments
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Group
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When you delete a group, the system removes the reference to the group from the group's records, and the record ownership reverts to the employee in the Owner field. If that process involves a large number of records, it might take some time to complete. During that time, the system does not allow group members to create records.
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Household
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No child records are deleted when the household is deleted.
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Lead
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When deleting a lead, these linked records are also deleted:
- Activities (along with any attachments linked to this activity)
- Notes
- Attachments
These linked records are not deleted:
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Medical Event
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When deleting a medical event, these linked records are not deleted:
NOTE: You cannot delete an event that has a Status of Completed.
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Opportunity
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You cannot delete an opportunity that has a Sales Stage of Closed because that information is used for historical reporting. When deleting an opportunity, these linked records are also deleted:
- Leads
- Activities (along with any attachments linked to this activity)
- Notes
- Attachments
These linked records are not deleted:
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Portfolio Account
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When deleting a portfolio, these linked records are also deleted:
- Activities (along with any attachments linked to this activity)
- Attachments
These linked records are not deleted:
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Product
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You cannot delete a product. To remove it from the list of available products your employees can link to opportunities (as products) or accounts (as assets), clear the Orderable check box on the Product Edit page.
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Product Category
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A user whose role includes the Manage Content privilege can delete product categories. When a category is deleted, the association between the product and the category is broken, but the products are retained.
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Role
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A user whose role includes the Administer Users, Groups and Roles privilege can delete roles.
Instead of being stored for 30 days, deleted roles are immediately purged from the system and cannot be restored.
Before deleting a role, all users assigned to that role must be assigned to a different role. Otherwise, the application does not let you delete the role.
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Solution
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When deleting a solution, these linked records are also deleted:
These linked records are not deleted:
- Service Requests
- Solutions
TIP: If you believe a solution is no longer useful, but it was at one time linked to a service request, change the status to Obsolete instead of deleting it. That way, your company can prevent the solution from further use by your customer service representatives, but it is saved for historical purposes. (To determine if the solution has been used, go to the Solution Detail page, and check the Service Requests section for linked records.)
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Territory
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A user whose role includes the Administer Territories privilege can delete territories. Territories can be deleted whether or not they are associated with other territories, accounts, opportunities, and so on.
The Territory Detail page shows the company administrator if the territory has any children or not. The company administrator can query on account, opportunity, and so on using the condition where Territory = <Territory to be deleted> to find out if the territory has any associated account, opportunity, and so on.
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Vehicle
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When deleting a vehicle, these linked records are also deleted:
- Activities (along with any attachments linked to this activity)
- Notes
- Attachments
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NOTE: For further information on linked records, see Converting Leads to Accounts, Contacts, or Opportunities.
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