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Alerting Users to No Data

Use the No Results view to specify explanatory text to appear if the report does not return any results. The text can help users understand that there was no data.

To add or modify a No Results view

  1. In Siebel CRM On Demand Answers, create or modify the report with which you want to work, and then perform one of the following actions:
    • To add a new No Results view, navigate to the Create Layout page, click the Add View button and select Advanced > No Results from the views drop-down list.
    • To edit an existing No Results view, navigate to the Create Layout page, find the No Results view, and then click the Edit View button for the No Results view.

      The workspace shows the No Results view.

  2. Enter explanatory text into the Headline and Text boxes.
  3. Select the Display Results check box to preview the No Results view.
  4. Click OK to return to the Layout Views page. Use the following buttons to move around and position the No Results view (and other views, as required) on the page:
    • Move View Right button - select this button to move the No Results view across the page to the right.
    • Move View Up or Move View Down button - select this button to move the No Results view up or down the page.
    • Format View button - select this button to format the appearance of the No Results view. You can specify Cell, Border, Background, and Additional Formatting Options (Width, Height, Indent, Right Padding, Top Padding, Bottom Padding) here.
    • Edit View button - select this button to edit the No Results view.
    • Delete View button - select this button to delete the No Results view.
  5. When you are done, you can save the report with the No Results view.

Published May 2008