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About Using Web Links to Create New Integration Scenarios

The addition of Web link custom fields to Siebel CRM On Demand allows for many new integration scenarios. You can create a user interface-based integration to on premise and external systems that allow users to navigate directly to content from within Siebel CRM On Demand.

Some examples include:

  • Create a link to a financial Web site based on the account ticker symbol that brings up a stock chart for the account.
  • Create a link to an internal system that uses Web Services and creates a composite view of data from multiple on premise and hosted solutions relevant to the current account.

For step-by-step instructions on how to create Web links, see Setting Up Web Links.


Published May 2008