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Viewing Audit Trails for Service Requests

Your company administrator determines which service request fields (if any) are audited. You can view the audit trail that tracks the changes made to the audited fields.

By default, the following fields are audited for service requests, but your company administrator can customize this list:

  • Subject
  • Description
  • Area
  • Cause
  • Type
  • Source
  • Priority
  • Status
  • Owner

To view the audit trail for a service request

  1. Select the service request.

    For instructions on selecting service requests, see Finding Records.

  2. On the Service Request Detail page, scroll down to the Audit Trail related information.

    Each row shows the date the record was updated, who made the update, and the new and old values in the field.


Published May 2008