Solution Fields
Use the Solution Edit page to add a solution or update details for an existing solution. The Solution Edit page shows the complete set of fields for a solution.
NOTE: Company administrators can customize your application in a variety of ways, such as changing names for record types, fields, and options in drop-down lists. Therefore, the information you see onscreen might differ from the standard information described in this table.
The following table provides additional information regarding some fields.
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Field
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Description
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Solution Detail Information
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Solution ID
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Unique ID of the solution. System-generated.
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Title
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Solution title. This field has a limit of 100 characters and is required.
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Status
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Solution's status, such as Draft, Approved, or Obsolete. Defaults to Draft. Only users with the Publish Solutions privilege can change this information.
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Published
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Indication that the solution is available for internal use. Only users with the Publish Solutions privilege can change this information.
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Solution Rating
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Rating of the solution from 1 to 5 (5 is the best).
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Created By
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Alias of the person who creates the solution record followed by the date and time it occurs. System-generated.
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Modified By
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Name of the person who creates or updates the solution record followed by the date and time it occurs. System-generated.
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Additional Information
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FAQ
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Frequently asked questions that capture the solution topic.
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Solution Details
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Additional information about the solution.
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