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Solution Fields: Import Preparation

The following table contains specific information about setting up your CSV file before importing solutions into Siebel CRM On Demand. This information supersedes the guidelines for field data types, for further information, see Field Type Guidelines for Importing Data. You must review the following import information before performing an import.

NOTE: The Default Field column in this table contains only the initial (default) name for each field. It does not contain any names the user has changed.

CAUTION: Integration ID is an advanced field used by Siebel CRM On Demand integration technologies, such as Siebel CRM UAN On Demand. Your company must not set or change this value.

Default Solution Field Name

Data Type

Maximum Length

Comments

External Unique ID

Text

30

 

FAQ

Text

250

 

Integration ID

 

 

 

Product Category

Picklist

100

 

Published

Picklist

1

Default valid values are Y and N. These values must be in English, regardless of your language settings.

Service Request Count

Integer

22

 

Solution Currency

Picklist

20

You are not able to edit this picklist. Therefore, the values you import must exactly match the valid values.

Solution Details

Text

16,000

 

Solution Rating

Number

15

You are not able to edit this picklist. Therefore, the values you import must exactly match the valid values.

Status

Picklist

30

Default valid values: Draft, Approved, Obsolete

Title

Text

100

Required field by default.

Related Topics

Solution Fields

Field Type Guidelines for Importing Data

Importing Your Data


Published May 2008