Bookshelf Home | Contents | Index | PDF | ![]() ![]() |
Application Guide for Oracle Self-Service E-Billing (Consumer Edition) > Customer Service Representative Use Cases > Setting a CSR Password and Security QuestionCSR users must create a password, a security question, and a security answer. Table 47 lists and describes the use case functions.
Main Path for Setting a CSR Password and Security Question
Alternate Paths for Setting a CSR Password and Security QuestionThe user clicks Cancel and Oracle Self-Service E-Billing displays the CSR Login page. Exceptions for Setting a CSR Password and Security QuestionExceptions can occur with this use case. One of the form fields is an empty string when submittedOracle Self-Service E-Billing displays the populated Enrollment Form with the following error message: Please provide a value for ****. The password or confirm password does not meet the requirementsOracle Self-Service E-Billing displays the pre-populated form with the following error message: Please provide a valid password and confirm password. The password and confirm passwords are not exactly the sameOracle Self-Service E-Billing displays the pre-populated Enrollment Form with the following error message: Please provide a valid password and confirm password. |
![]() |
![]() ![]() |
Application Guide for Oracle Self-Service E-Billing (Consumer Edition) | Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Legal Notices. | |