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Oracle® Enterprise Manager Concepts 10g Release 4 (10.2.0.4) Part Number B31949-08 |
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# 3 Licensable Management Features

This chapter provides background information and describes the features for each of the following Enterprise Manager packs:

- Database Enterprise Management

  - Diagnostics Pack

  - Tuning Pack

  - Change Management Pack

  - Configuration Management Pack

  - Provisioning Pack for Database

  - Data Masking Pack

- Oracle Middleware Enterprise Management

  - Diagnostics Pack for Oracle Middleware

  - Configuration Management Pack for Oracle Middleware

  - Provisioning Pack for Oracle Middleware

  - Management Pack for SOA

- Identity Management Enterprise Management

  - Management Pack for Identity Management

- Business Intelligence Management

  - Business Intelligence Management Pack

- Other Infrastructure Management

  - Configuration Management Pack for Non-Oracle Systems

  - Diagnostics Pack for Non-Oracle Middleware

  - Provisioning Pack

  - Oracle System Monitoring Plug-ins for Hosts

  - System Monitoring Plug-ins for Storage

  - System Monitoring Plug-ins for Network Devices

  - System Monitoring Plug-ins for Non-Oracle Middleware

  - System Monitoring Plug-ins for Non-Oracle Databases

  - Management Connectors

- Service Management

  - Service Level Management Pack

- Application Management

  - Application Management Pack for PeopleSoft

  - Application Management Pack for Siebel

  - Application Management Pack for E-Business Suite

- Oracle Unbreakable Linux Support

  - Linux Management Pack

## Overview

The Oracle management packs bring together a set of technologies related to a specific area of Enterprise Manager. Each pack bundles several premium features.

You can grant and revoke access to packs in your Enterprise Manager repository by using the Management Pack Access option available from Grid Control's Setup page. When you enable/disable access to a pack, the corresponding features and functions are enabled/disabled. The ability to modify this Management Pack Access functionality is available only to Super Administrators.

When one or more packs on a target monitored by Enterprise Manager are not licensed, access to premium functionality for that target is disabled. For example, the Black Out button located on a target's home page, which you can use to move the target to the blackout state, is enabled when the Oracle Diagnostics Pack for Database or the Oracle Diagnostics Pack for Oracle Middleware is licensed for that target.

To determine the packs used by the current page and to know what packs need to be licensed for any link on this page to be enabled, click the show/hide icon located in the footer of any Enterprise Manager Grid Control page. Enterprise Manager displays this information for all pages you navigate to during the session.

## Database Enterprise Management

Enterprise Manager offers the following management packs for Oracle Database:

- Diagnostics Pack

- Tuning Pack

- Change Management Pack

- Configuration Management Pack

- Provisioning Pack for Database

- Data Masking Pack

Note:

A management pack license is required to use the features described in the sub-sections below in the Enterprise Manager graphical user interface, command-line interface, and published repository views.

The following sections provide background information and features for each pack.

### Diagnostics Pack

This pack offers a complete, cost-effective, and easy-to- use solution for managing the performance of Oracle Database environments by providing unique functionality such as automatic identification of performance bottlenecks, guided problem resolution, and comprehensive system monitoring.

Table 3-1 Feature Highlights of Diagnostics Pack for Oracle Database

Feature | Benefit
--- | ---
Automatic Workload Repository (AWR) | Provide Oracle Database 10g built-in, automatic capture of statistics data to be used for real-time and historical performance analysis. Snapshot data, active session history data, and workload reports are part of AWR.
Performance monitoring and diagnostics | Measure performance and diagnoses poor performance with associated drill-downs on the Performance page. This includes historical analysis and alert threshold integration.
Automatic Database Diagnostic Monitor (ADDM) | Provide Oracle Database 10g built-in functionality for out-of-the-box automatic performance analysis based on AWR data.
Operating system monitoring | Monitor the operating system and hardware in the drill-downs from Grid Control host monitoring pages.
Adaptive metric thresholds | Capture "baselines" of workload performance metrics during "normal" performance and compares against the same metrics during poor performance to diagnose the causes. Set adaptive thresholds using a pre-defined baseline to accurately detect alert conditions when a system has predictably varying workloads.
Advanced alert management | Include notification methods, rules, and schedules, metric history and associated drill-downs, ability to set blackouts, associate corrective actions with an alert, user-defined metrics, metric snapshots, monitoring templates, adaptive metric thresholds, setting metric baselines, and Memory Access Mode.
Memory access mode | For slow or hung systems, retrieve performance statistics directly from the Shared Global Area (SGA), which avoids the computation associated with parsing and executing SQL statements. This remediates severe cases of library cache contention that can prevent the instance from being monitored in SQL Mode.

Note:

Generation of alerts (through Enterprise Manager or directly by the server in Oracle 10g) is not part of this pack; it is free with the database.

### Tuning Pack

This pack offers a set of groundbreaking technologies that automate the application tuning process, thereby significantly lowering database management costs while enhancing performance and reliability. This significantly improves resource utilization and ensures best application performance without manual intervention.

Table 3-2 Feature Highlights of Tuning Pack for Oracle Database

Feature | Benefit
--- | ---
SQL Tuning Advisor | Include the ability to analyze SQL statements and make recommendations for better execution, such as applying SQL Profiles or recommending rewriting of the SQL.
SQL Access Advisor | Recommend schema changes needed to improve database performance; for example, creation of new indexes and materialized views.
Reorganize objects | Provide the Schema Object Reorganization wizard to reorganize database objects.
SQL Tuning Sets | A SQL Tuning Set (STS) is a database object that captures and manages SQL workloads. It includes one or more SQL statements along with associated execution context (that is, user schema, list of bind values, and so forth) and execution statistics (that is, elapsed time, CPU time, and so forth).

Note:

The Tuning Pack for Oracle Database requires a Diagnostics Pack for Oracle Database license. Therefore, customers interested in using any of the Tuning Pack functionality must license both of these packs.

### Change Management Pack

This pack enables database administrators to evaluate, plan for, and implement database schema changes to support new application requirements without error and data loss while minimizing downtime. Enables rapid response to new requirements, significantly improves the implementation of complex changes, and ensures that application code is synchronized with detailed baselines.

Table 3-3 Feature Highlights of Change Management Pack for Oracle Database

Feature | Benefit
--- | ---
Baselines | Capture database and schema definitions.
Comparisons | Compare baseline with database, or database with database, schema with schema.
Synchronization | Propagate database objects with or without data, and updates database object definitions.

### Configuration Management Pack

This pack automates the time-consuming, costly, and often error-prone process of software configuration, software and hardware inventory tracking, patching, and policy management, ensuring consistency across deployments.

Table 3-4 Feature Highlights of Configuration Management Pack for Oracle Database

Feature | Benefit
--- | ---
Configuration management | Provide hardware and software configuration data collection, search, comparison, change tracking, and analytical reporting.
Patching | Include Critical Patch Advisories, which alert you to critical patches that need to be applied.
Policy and security management | Ensure consistency of deployments, system security, and adherence to operation standards. Include policy violation notifications and Enterprise Security Advisor.
Policy groups | Provide structured collection of security configuration rules against which targets can be measured or judged. This release provides the following out-of-box policy groups: Secure configuration for the Oracle Database Secure configuration for the Oracle Listener Secure configuration for Oracle Real Application Clusters This feature is accessible from the Policy Group sub-tab under the Compliance tab.

### Provisioning Pack for Database

This pack automates deployment of software, applications, and patches. Functionality is provided for "bare-metal" provisioning of operating systems and software images, cloning of existing installations and software images (such as Oracle Clusterware, Real Application Clusters, and Oracle Application Servers), and patching. Critical data center operations become easy and scalable, resulting in lower operational risk and cost of ownership.

Table 3-5 Feature Highlights of Provisioning Pack for Oracle Database

Feature | Benefit
--- | ---
Patching | Provide end-to-end patching of Oracle products across a wide-range of product patches and customer environments. Provide automated Linux host patching and integration with an Unbreakable Linux network (ULN). Generate Critical Patch Advisories that alert you to critical patches that need to be applied. The Critical Patch Facility helps you automate the downloading and deployment of patches. Provide Solaris and Windows patching. Provide patching reports.
Provisioning and Cloning | Create and maintain a library of reference software images. Deploy operating systems and software to bare metal servers. Provide a provisions standard, or "gold," images of Oracle Database, Oracle Real Application Clusters (RAC), and Oracle Application Server. Extend RAC clusters or Oracle Application Server middleware. Provide out-of-box and custom reporting on provisioning and deployments. Clone databases and Oracle homes. Convert single-instance databases to RAC.
Security management | Ensure system security, and adherence to operation standards. Include policy violation notifications and Enterprise Security Advisor.
Standby database creation | Automate the error-prone task of data guard standby database creation.

### Data Masking Pack

This pack offers the ability to mask regulated or confidential data on test or development systems.

Table 3-6 Feature Highlights of Data Masking Pack for Oracle Database

Feature | Benefit
--- | ---
Define format libraries | Define and use standard mask formats for sensitive data across databases.
Create or use masking definitions | Specify which tables and columns are to be masked as well as the formats used to mask columns.
Export or import application masking templates | Allows application developers or application providers to provide database administrators with a ready-to-use mask definition in a portable XML format.
Export or import format libraries | Allows application developers or information security analysts to provide a ready-to-use definition for common sensitive data that database administrators can reference when specifying a mask definition.

## Oracle Middleware Enterprise Management

Enterprise Manager offers the following packs for Oracle Middleware:

- Diagnostics Pack for Oracle Middleware

- Configuration Management Pack for Oracle Middleware

- Provisioning Pack for Oracle Middleware

- Management Pack for SOA

Note:

A management pack license is required to use the features described in the sub-sections below in the Enterprise Manager graphical user interface, command-line interface, and published repository views.

The following sections provide background information and features for each pack.

### Diagnostics Pack for Oracle Middleware

This pack improves the availability and performance of Java applications with low overhead, as well as providing in-depth diagnostics. It enables administrators to proactively monitor application performance and diagnose the root cause of performance problems, such as application crashing and hanging in a production environment, which may severely impact businesses.

This pack includes the following components:

- Enterprise Manager system monitoring functionality applicable for both Oracle Application Server and Oracle WebLogic Server

- Oracle Application Diagnostics for Java, which is applicable for non-Oracle middleware running on Sun, HP and IBM JVMs. See http://download.oracle.com/otn/java/jade/README.TXT for the latest information about supporting JVMs and platforms.

- Oracle JRockit Mission Control, which is applicable for non-Oracle middleware running on JRockit JVMs

Table 3-7 Feature Highlights of Enterprise Manager System Monitoring

Feature | Benefit
--- | ---
Performance monitoring (applies to Oracle Application Server and WebLogic Server) | Provide real-time and historical performance monitoring. Reduces the complex tasks of diagnosing and correcting performance problems for your targets.
Advanced alert management (applies to Oracle Application Server and WebLogic Server) | Provide notification methods, rules and schedules, metric history and associated drill-downs, ability to set blackouts, associate corrective actions with alert, user-defined metrics, metric snapshots, and monitoring templates.
Request performance (applies only to Oracle Application Server) | Historical views show the response times for end-user requests. Response time breakdowns are available in each layer (servlet, JSP, EJB, JDBC, and SQL) of an OC4J container.
Interactive transaction trace (applies only to Oracle Application Server) | Play a transaction interactively from the browser and view the response time profile. View the time consumed in the network and server. View the response time breakdowns in each layer (servlet, JSP, EJB, JDBC, and SQL) of an OC4J container.

Table 3-8 Feature Highlights of Oracle AD4J

Feature | Benefit
--- | ---
Hot deployment without server restarts or configuration changes | Quick time to value Simple to deploy Easy to use
"Always on" low overhead monitoring, notifications, and dashboards | Diagnose past problems Receive early warnings of outages See a single view of the status of all applications
Application/JVP pool monitoring | Monitor all JVMs of an application together with uniform monitoring settings. Different administrators can monitor and receive notifications on different applications.
Real-time visibility into a JVM and application state without instrumentation overhead | No need to reproduce problems in a test environment. No application knowledge required.
Trace in-flight transactions | View request performance problems in real time. Analyze time spent in each resource bottleneck and Java method.
Cross-tier trace with Oracle Database | View the impact of database problems on all associated applications and JVMs. Clearly isolate problems between Java and the database. Achieve smooth communication between application administrators and DBAs
Differential heap analysis | Utilize memory leak analysis in production. Simplify memory growth and leak analysis.

Table 3-9 Feature Highlights of JRockit Mission Control

Feature | Benefit
--- | ---
Quick deployment | Quick time to value No agent installation or configuration required No code changes required
Nearly no overhead, monitoring, diagnostics, and profiling | Diagnose problems in production.
Real-time monitoring of JVM | Configure triggers to send email, generate application alerts, log to files, or create a profiling snapshot when specific conditions are met. Lightweight method and exception profiler.
Memory leak detection and analysis | Memory leak analysis in production. Automated trend analysis and visual breakdown enables even non-developers to quickly analyze and find the root cause of memory leaks.
Latency analysis | Diagnose the root cause of latency and scalability issues in your application. Get detailed information on latency-causing events, such as GC, locks, wait-notify, I/O, JIT, class loading, memory allocation, and more. Visualize the thread execution timeline, including latency events and thread interaction.
Eclipse IDE integration | Quick problem resolution for Java developers. Extend base JRMC functionality with the ability to jump between diagnostics/profiling and source code views.

### Configuration Management Pack for Oracle Middleware

This pack automates the time-consuming, costly, and often error-prone process of software configuration, software and hardware inventory tracking, patch advisories, and policy management, ensuring consistency across deployments.

Table 3-10 Feature Highlights of Configuration Management Pack for Oracle Middleware

Feature | Benefit
--- | ---
Configuration management | Collect, search, compare, track changes, and analytically report hardware and software configuration data.
Patch advisories | Receive alerts to critical patches that need to be applied, including Critical Patch updates. Note: This feature does not apply to Oracle WebLogic Server.
Policy and security management | Ensure consistency of deployments, system security, and adherence to operation standards. Receive policy violation notifications, including Enterprise Security Advisories.

### Provisioning Pack for Oracle Middleware

This pack automates deployment of software, applications, and patches. These packs provide functionality for "bare-metal" provisioning of operating systems and software images, cloning of existing installations and Oracle Application Server software images, and patching. Critical data center operations become easy and scalable, resulting in lower operational risk and cost of ownership.

Table 3-11 Feature Highlights of Provisioning Pack for Oracle Middleware

Feature | Benefit
--- | ---
Patching | Provide end-to-end patching of the Oracle Application Server across a wide-range of product patches and customer environments. Provide automated Linux, Solaris, and Windows host patching and integration with an Unbreakable Linux Network (ULN). Receive alerts to critical patches that need to be applied through Critical Patch Advisories, and automate the downloading and deployment of patches through the Critical Patch Facility.
Provisioning | Create and maintain a library of reference software images. Deploy operating systems and Oracle Application Server software to bare metal servers. Create a provisions standard, or "gold" image of Oracle Application Server software. Leverage out-of-box and custom reporting on provisioning and deployments.
Cloning | Clone Oracle Application Server and SOA applications. Extend Oracle Application Server DCM Managed Clusters.
Security management | Ensure system security and adherence to operation security standards. Receive notifications for security policies, including Enterprise Security Advisories.

### Management Pack for SOA

This pack delivers comprehensive management capabilities for a Service-Oriented Architecture-based (SOA) environment. By combining SOA runtime governance, business-IT alignment, and SOA infrastructure management with Oracle's rich and comprehensive system management solution, Enterprise Manager Grid Control significantly reduces the cost and complexity of managing SOA-based environments.

Table 3-12 Feature Highlights of Management Pack for SOA

Feature | Benefit
--- | ---
Centralized management console | Provide administrators managing SOA environments with a consolidated browser-based view of the entire enterprise, thereby enabling them to monitor and manage all of their components from a central location.
Discovery and service modeling | Provide discovery of BPEL processes deployed on the Oracle BPEL server and dependent partner links. Service modeling offers out-of-the-box automated system modeling capabilities for the SOA infrastructure.
Runtime governance | Define SOAP tests to measure and record availability and performance of the partner link (or any Web service) for historical trending, troubleshooting, and root cause analysis purposes. Also provides an error hospital of process instances with drilldowns into instance details.
Infrastructure management | Monitor the availability and performance of the SOA infrastructure components. Both current and historic availability of targets (such as BPEL PM server) are recorded for troubleshooting and root cause analysis.
Configuration management | Collect configuration information for the BPEL Process Manager server, domains, and processes. The Process Manager server and domain parameters can be refreshed, saved, or compared with another target. Different versions of the same BPEL process can also be compared.
Deployment automation | Automate the deployment of one or more BPEL suitcases to one or more BPEL targets. Scheduling capability is also provided.
Adapter metrics | Throughput and error metrics for different adapters are provided in graphical format.
Business-IT alignment | Enable enterprises to consolidate their IT and business management tools into a unified system. BAM-EM integration unites business KPIs and system metrics in one system for correlation and trending.
Service level management | Enable administrators to monitor services from the end-user's perspective using service tests or synthetic transactions, model relationships between services and underlying IT components, and report on achieved service levels.
Historical analysis and reporting | Store the collected metric and configuration data in a central repository, thereby enabling administrators to analyze metrics through various historical views and facilitate strategic trend analysis and reporting.

## Identity Management Enterprise Management

Enterprise Manager offers the following pack for identity management:

- Management Pack for Identity Management

This pack enables enterprises to proactively monitor the availability, performance, load, and security metrics of Identity servers. Administrators can monitor Identity service transaction performance externally from the end-user perspective, define service levels on Identity Services, and track service levels in real time.

Enterprise Manager provides management capabilities for the following Identity Management products and associated systems:

- Oracle Access Manager (OAM)

  - Access Manager - Identity System

  - Access Manager - Access System

- Oracle Identity Manager (OIM)

  - Identity Manager System

- Oracle Identity Federation (OIF)

  - Identity Federation System

Note:

A management pack license is required to use the features described below in the Enterprise Manager graphical user interface, command-line interface, and published repository views.

Table 3-13 Feature Highlights of Management Pack for Identity Management

Feature | Benefit
--- | ---
Discovery and system modeling | Discover Identity Server components and creates a system with all of the associated infrastructure components.
Monitoring and diagnostics | Receive real-time metrics and historical data as well as alert notifications.
Configuration | Track configuration metrics, takes configuration snapshots, and compares configurations.
Service level management for identity services | Monitor identity services using beacon transactions and service dashboards.

## Business Intelligence Management

Enterprise Manager offers the following pack for business intelligence:

- Business Intelligence Management Pack

This pack provides an integrated solution for ensuring the performance and availability of Oracle Business Intelligence Enterprise Edition. Using the pack, you can receive proactive alerts on impending problems for the application, examine run-time statistics to troubleshoot and tune performance, compare configurations across different environments, keep track of configuration changes, and proactively enforce configuration policies to avoid configuration-related problems. You can use the pack with other Oracle Enterprise Manager management packs and plug-ins to achieve end-to-end management of the entire application environment, including both Oracle and non-Oracle databases, operating systems, storage, and network devices.

Table 3-14 Feature Highlights of Oracle Business Intelligence Pack

Feature | Benefit
--- | ---
Dashboards and reports | Visualize in one stop the health status of the BI environment.
Alert notifications | Provide proactive management to improve performance and availability.
Historical metrics | Get better information for diagnostic and tuning.
Blackouts | Suppress unnecessary alerts during maintenance windows, and provide more accurate availability reporting.
O/S monitoring | Provide complete end-to-end management of the application environment.
Automatic discovery | Speed up the management pack setup for quicker time-to-benefit.
Configuration snapshot | Allow known good configuration information to be retained for future analysis.
Configuration comparison | Get quicker configuration diagnostics.
Change history | Maintain a full audit trail of changes.
Configuration policies | Provide proactive checks to prevent configuration-related problems.

## Other Infrastructure Management

Enterprise Manager offers the following packs for other types of infrastructure management:

- Configuration Management Pack for Non-Oracle Systems

- Diagnostics Pack for Non-Oracle Middleware

- Provisioning Pack

- System Monitoring Plug-ins

- Management Connectors

The following sections provide background information and features for each pack.

### Configuration Management Pack for Non-Oracle Systems

This pack offers a complete, cost-effective, and easy-to-use solution for managing the configurations of non-Oracle targets.

Table 3-15 Feature Highlights of Configuration Management Pack for Non-Oracle Systems

Feature | Benefit
--- | ---
Configuration management | Collect, search, compare, track changes, and analytically report hardware and software configuration data.
Policy management | Ensure consistency of deployments and adherence to operation standards. Includes policy violation notifications.

### Diagnostics Pack for Non-Oracle Middleware

This pack improves the availability and performance of Java applications with low overhead deployed on Non-Oracle Middleware (such as IBM WebSphere Application Server, JBoss Application Server, and Apache Tomcat), as well as providing in-depth diagnostics. It enables administrators to proactively monitor application performance and diagnose the root cause of performance problems, such as application crashing and hanging in a production environment, which may severely impact businesses.

This pack includes the following components:

- Enterprise Manager system monitoring functionality for IBM WebSphere, Application Servers, JBoss Application Servers, and Apache Tomcat

- Oracle Application Diagnostics for Java (AD4J), which is applicable for application servers and standalone Java applications running on supported JVMs. See http://download.oracle.com/otn/java/jade/README.TXT for the latest information about supporting JVMs and platforms.

- JRockit Mission Control, which is applicable for Application Servers and standalone Java applications Oracle WebLogic Server running on JRockit JVM

Table 3-16 Feature Highlights of Diagnostics Pack for Non-Oracle Middleware

Feature | Benefit
--- | ---
Quick deployment without requiring application code changes | Quick time to value. Any administrator can identify the root cause of a performance problem. No application knowledge is required.
Low overhead monitoring and diagnostics | Diagnose problems in production. No need to reproduce problems in a test or development environment.
Real-time monitoring of JVM | Summary view of resource bottlenecks affecting performance, such as the database, I/O, CPU, and locks.
Trace in-flight transactions | View request performance problems in real time. Analyze time spent in each resource bottleneck (extend to each Java method).
Memory leak detection and analysis | Memory leak analysis in production. Neither developers nor development tools are required to analyze memory leaks. Unnecessary to reproduce problems in a test environment.
System monitoring | Monitor Application servers and all the components proactively. See events and notification on all performance, load, and usage metrics. See reports and historical trends.

This pack also includes Oracle Application Diagnostics for Java (Oracle AD4J), which diagnoses the root cause of Java application performance problems in Java applications with very low performance overhead. See Table 3–8 for Oracle AD4J feature highlights.

### Provisioning Pack

This pack automates deployment of software, applications, and patches. These packs provide functionality for "bare-metal" provisioning of operating systems and software images, cloning of existing installations and software images (such as Oracle Clusterware, Real Application Clusters, and Oracle Application Servers), and patching. Critical data center operations become easy and scalable, resulting in lower operational risk and cost of ownership.

Table 3-17 Feature Highlights of Provisioning Pack

Feature | Benefit
--- | ---
Patching | Provide end-to-end patching of Oracle products across a wide-range of product patches and customer environments. Provide automated Linux, Solaris, and Windows host patching and integration with an Unbreakable Linux network (ULN). Critical Patch Advisories alert you to critical patches that need to be applied, and the Critical Patch Facility helps you automate the downloading and deployment of patches.
Provisioning | Create and maintain a library of reference software images. Deploy operating systems and software to bare metal servers. Provide a provisions standard, or "gold," images of Oracle Database, Oracle Real Application Clusters (RAC), and Oracle Application Server. Extend RAC clusters or Oracle Application Server middleware. Provide out-of-box and custom reporting on provisioning and deployments.
Cloning | Clone databases and Oracle homes. Convert single-instance databases to RAC. Clone Application Server, BPEL, and SOA applications. Clone an entire E-Business Suite environment from test to production.
Security management | Ensure system security and adherence to operation standards. Include policy violation notifications and Enterprise Security Advisor.
Standby database creation | Automate the error-prone task of data guard standby database creation.

### System Monitoring Plug-ins

Enterprise Manager offers the following categories of management plug-ins that expand your system monitoring coverage to include additional target types, including hosts, non-Oracle databases, non-Oracle middleware, network devices, and storage:

- Oracle System Monitoring Plug-ins for Hosts

  - Oracle System Monitoring Plug-in for Hosts for Operating Systems and Hardware

  - Oracle System Monitoring Plug-in for Hosts for VMware ESX Server

- System Monitoring Plug-ins for Storage

  - Oracle System Monitoring Plug-in for NetApp Filer

  - Oracle System Monitoring Plug-in for EMC Symetrix DMX system

  - Oracle System Monitoring Plug-in for EMC NS Series NAS

  - Oracle System Monitoring Plug-in for EMC CLARiiON system

- System Monitoring Plug-ins for Network Devices

  - Oracle System Monitoring Plug-in for Check Point Firewall

  - Oracle System Monitoring Plug-in for Juniper Netscreen Firewall

  - Oracle System Monitoring Plug-in for F5 Load Balancers

- System Monitoring Plug-ins for Non-Oracle Middleware

  - Oracle System Monitoring Plug-in for IBM WebSphere MQ

  - Oracle System Monitoring Plug-in for Microsoft Exchange Server

  - Oracle System Monitoring Plug-in for Microsoft .NET Framework

  - Oracle System Monitoring Plug-in for Microsoft Internet Information Services

  - Oracle System Monitoring Plug-in for Microsoft Active Directory

  - Oracle System Monitoring Plug-in for Microsoft BizTalk Server

  - Oracle System Monitoring Plug-in for Microsoft Commerce Server

  - Oracle System Monitoring Plug-in for Microsoft Internet Security and Acceleration Server

- System Monitoring Plug-ins for Non-Oracle Databases

  - Oracle System Monitoring Plug-in for IBM DB2

  - Oracle System Monitoring Plug-in for Microsoft SQL Server

Each plug-in provides one or more features for its respective target type, as described in Table 3–18.

Table 3-18 Feature Highlights of Management Plug-ins

Feature | Benefit
--- | ---
Performance monitoring | Provide real-time and historical performance monitoring. Reduces the complex tasks of diagnosing and correcting performance problems for your targets.
Advanced alert Management | Provide notification methods, rules, and schedules, metric history and associated drill-downs, ability to set blackouts, associate corrective actions with an alert, user-defined metrics, metric snapshots, and monitoring templates.
Configuration management | Provide configuration data collection, search, comparison, and historical change tracking.
Task automation | Automate common administrative functions across one or several targets through the Job System.
Groups and systems | Collectively manage several distributed targets as easily as a single component.

### Management Connectors

Enterprise Manager provides Management Connectors to enable bi-directional integration between Enterprise Manager and other management tools and help desk systems. By seamlessly integrating different tools within the IT environment, organizations can streamline key support processes, consolidate monitoring information in their tool of choice, reduce the total cost of ownership, and perform cross-platform diagnostics and root cause analysis.

Enterprise Manager offers the following Management Connectors:

- Management Connector for Remedy Help Desk

- Management Connector for HP ServiceCenter

- Management Connector for HP Service Manager

- Management Connector for Microsoft Operations Manager

The following sections provide background information and features for each connector.

#### Management Connector for Remedy Help Desk

The Enterprise Manager 10g Grid Control Management Connector for Remedy Help Desk provides seamless integration between Enterprise Manager and Remedy, allowing customers to further streamline their support processes and improve operational efficiencies, and facilitate compliance with ITIL Service and Support processes.

Table 3-19 Feature Highlights of Management Connector for Remedy Help Desk

Feature | Benefit
--- | ---
Automatic and manual ticket creation | Automatically or manually open Remedy service requests in response to Enterprise Manager alerts.
Ticket templates | Enable administrators to specify which Remedy fields should be populated, and what data these fields should be populated with. The connector includes several of out-of-box templates based on the default Remedy configuration.
In-context launch | In Enterprise Manager, the service request information is displayed in context of the alert, allowing administrators to launch the Remedy Web Console to view or update the request details. In Remedy, a link to the alert details is provided, enabling the support operator to navigate to the Metric Details page in the Enterprise Manager Console.

#### Management Connector for HP ServiceCenter

The Enterprise Manager 10g Grid Control Management Connector for HP ServiceCenter provides seamless integration between Enterprise Manager and HP ServiceCenter, allowing customers to further streamline their support processes and improve operational efficiencies, and facilitate compliance with ITIL Service and Support processes.

Table 3-20 Feature Highlights of Management Connector for HP ServiceCenter

Feature | Benefit
--- | ---
Automatic and manual ticket creation | Automatically or manually open HP ServiceCenter service requests in response to Enterprise Manager alerts.
Ticket templates | Enable administrators to specify which HP ServiceCenter fields should be populated, and what data these fields should be populated with. The connector includes several of out-of-box templates based on the default HP ServiceCenter configuration.
In-context launch | In Enterprise Manager, the service request information is displayed in context of the alert, allowing administrators to launch the HP ServiceCenter Console to view or update the request details. In HP ServiceCenter, a link to the alert details is provided, enabling the support operator to navigate to the Metric Details page in the Enterprise Manager Console.

#### Management Connector for HP Service Manager

The Enterprise Manager 10g Grid Control Management Connector for HP Service Manager provides seamless integration between Enterprise Manager and HP Service Manager, allowing customers to further streamline their support processes and improve operational efficiencies, and facilitate compliance with ITIL Service and Support processes.

Table 3-21 Feature Highlights of Management Connector for HP Service Manager

Feature | Benefit
--- | ---
Automatic and manual ticket creation | Automatically or manually open HP Service Manager service requests in response to Enterprise Manager alerts.
Ticket templates | Enable administrators to specify which HP Service Manager fields should be populated, and what data these fields should be populated with. The connector includes several of out-of-box templates based on the default HP Service Manager configuration.
In-context launch | In Enterprise Manager, the service request information is displayed in context of the alert, allowing administrators to launch the HP Service Manager Console to view or update the request details. In HP Service Manager, a link to the alert details is provided, enabling the support operator to navigate to the Metric Details page in the Enterprise Manager Console.

#### Management Connector for Microsoft Operations Manager

Enterprise Manager 10g Grid Control Management Connector for Microsoft Operations Manager (MOM) 2005 enables administrators to forward MOM events to Enterprise Manager, thereby enabling better correlation of IT problems across the technology stack.

Table 3-22 Feature Highlights of Management Connector for MOM

Feature | Benefit
--- | ---
Forward MOM events to Enterprise Manager | Enable administrators to forward MOM events to Enterprise Manager, thereby enabling better correlation of IT problems across the technology stack.
Synchronization | Automatically update Enterprise Manager when MOM changes occur.

## Service Management

Enterprise Manager offers the following pack for service management:

- Service Level Management Pack

This pack offers a comprehensive monitoring solution that helps IT organizations achieve high availability and performance, and optimized service levels for their business services. It actively monitors and reports on the availability and performance of services, including end-user business functions, Web applications, and infrastructure components. Using service tests or synthetic transactions executed from remote user locations, businesses can monitor services from the end-users' perspectives and the services' correlation to the underlying IT infrastructure. Additionally, the Service Level Management Pack assesses the business impact of any service problem or failure, and indicates whether service level goals have been met.

Table 3-23 Feature Highlights of Service Level Management Pack

Feature | Benefit
--- | ---
Service modeling | Model critical business functions based on a wide range of supported protocols.
Complete service monitoring | Monitor service availability, performance, usage, and service level compliance.
Beacons | Measure availability and performance from representative key user locations.

Note:

Integrate the Service Level Management pack with the Oracle Enterprise Manager Diagnostics Pack for Oracle Middleware for complete end-to-end Service Level Management.

## Application Management

Enterprise Manager offers the following Application Management packs:

- Application Management Pack for PeopleSoft

- Application Management Pack for Siebel

- Application Management Pack for E-Business Suite

Note:

A management pack license is required to use the features described in the sub-sections below in the Enterprise Manager graphical user interface, command-line interface, and published repository views.

The following sections provide background information and features for each pack.

### Application Management Pack for PeopleSoft

This pack offers comprehensive application management capabilities that help IT organizations simplify the administration and monitoring of their PeopleSoft Enterprise environments. By building PeopleSoft management and monitoring on top of Oracle's rich and comprehensive management solution, the Application Management Pack for PeopleSoft Enterprise significantly reduces the cost and complexity of managing PeopleSoft Enterprise environments.

Table 3-24 Feature HIghlights of PeopleSoft Enterprise Pack

Feature | Benefit
--- | ---
Automatic discovery | Discover PeopleSoft Enterprise components. Create a system with all of the associated infrastructure components.
Monitoring and diagnostics | Receive real-time metrics, Tuxedo queues, and historical data as well as alert notifications. Examine log files for information pertinent to identifying problem root causes.
Configuration management | Ability to: Track configuration parameters. Take configuration snapshots. Compare configurations.
Service level management | Monitor PeopleSoft Enterprise applications using beacon transactions and service dashboards.
Administration | Start and stops PeopleSoft components. Define PeopleSoft domains. Clear cache.

### Application Management Pack for Siebel

This pack offers comprehensive application management capabilities that help IT organizations simplify the administration and monitoring of their Siebel Enterprise environments. By building Siebel management and monitoring on top of Oracle's rich and comprehensive management solution, the Oracle Application Management Pack for Siebel significantly reduces the cost and complexity of managing Siebel environments.

Siebel Diagnostic Tool, a standalone utility released with the Siebel Media Pack since Siebel 8.0, is licensed as part of Oracle Application Management Pack for Siebel. All features and capabilities of this tool require the Oracle Application Management Pack for Siebel license.

Table 3-25 Feature Highlights of Siebel Pack

Feature | Benefit
--- | ---
Automatic discovery | Discover Siebel components. Create system and services targets with all of the associated infrastructure components.
Monitoring and diagnostics | Receive real-time metrics and historical data as well as alert notifications. Examine log files for information pertinent to identifying problem root causes. Analyze SARM data to identify transaction bottlenecks.
Configuration management | Ability to: Track configuration parameters. Take configuration snapshots. Compare configurations.
Service level management | Monitor Siebel applications using beacon transactions and service dashboards.
Administration | Start and stop the Siebel Server and server components.

### Application Management Pack for E-Business Suite

This pack offers comprehensive application management capabilities that help IT organizations simplify the administration and monitoring of their Oracle E-Business Suite environments. By building Oracle E-Business Suite management and monitoring on top of Oracle's rich and comprehensive management solution, the Oracle Application Management Pack for Oracle E-Business Suite significantly reduces the cost and complexity of managing Oracle E-Business Suite environments.

Table 3-26 Feature Highlights of Oracle E-Business Suite Pack

Feature | Benefit
--- | ---
Automatic discovery | Discover Oracle E-Business Suite components. Create system and services targets with all of the associated infrastructure components.
Monitoring and diagnostics | Receive real-time metrics and historical data as well as alert notifications. Access JVM statistics. Run E-Business Suite diagnostic tests through OAM integration.
Configuration management | Ability to: Track configuration parameters. Take configuration snapshots. Compare configurations.
Service level management | Monitor Oracle E-Business Suite applications using beacon transactions and service dashboards.
Cloning | Automate cloning of Oracle E-Business Suite environments via a web-based tool. Created and manage clone images. Scramble sensitive business data.

## Oracle Unbreakable Linux Support

Enterprise Manager offers the following pack for Oracle Unbreakable Linux support:

- Linux Management Pack

This pack provides a complete solution for monitoring and managing Linux hosts. The pack is not separately licensable and is only available to Oracle Unbreakable Linux support subscribers.

Note:

A management pack license is required to use the features described below in the Enterprise Manager graphical user interface, command-line interface, and published repository views.

Table 3-27 Feature Highlights of Linux Management Pack

Feature | Benefit
--- | ---
Linux provisioning | Deploy Linux Operating System to bare metal servers.
Linux patching | Provide automated Linux host patching and integration with an Unbreakable Linux network (ULN).
Configuration management | Provide hardware and software configuration data collection, search, comparison, and analytical reporting.
Policy management | Ensure consistency of deployments and adherence to operation standards. Includes policy violation notifications.
Performance monitoring | Provide real-time and historical performance monitoring.
Advanced alert management | Provide notification methods, rules, and schedules, metric history and associated drill-downs, ability to set blackouts, associate corrective actions with an alert, user-defined metrics, metric snapshots, and monitoring templates.
Administration | Provide remote administration capabilities for Linux hosts.