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About Service Requests

Service Requests serve as the file of record for all service activity. Service Requests include the detail information regarding the service issue. Additional information, such as solutions or activities required to resolve the service issue, can also be captured.

By having all this information located in one place, any service representative has access to all the relevant information and can provide the highest level of service to a customer.

To ensure the highest levels of service and to create a service request record that accurately captures all service activity, changes to records are tracked through an audit trail.


Published 05/11/2007