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Solution Fields

Use the Solution Edit page to add a solution or update details for an existing solution. The Solution Edit page shows the complete set of fields for a solution.

NOTE: Company administrators can customize your application in a variety of ways, such as changing names for record types, fields, and options in drop-down lists. Therefore, the information you see onscreen might differ from the standard information described in this table.

The following table provides additional information regarding some fields.

Field

Description

Solution Detail Information

Solution ID

Unique ID of the solution. System-generated.

Title

Solution title. This field has a limit of 100 characters and is required.

Status

Solution's status, such as Draft, Approved, or Obsolete. Defaults to Draft. Only users with the Publish Solutions privilege can change this information.

Published

Indication that the solution is available for internal use. Only users with the Publish Solutions privilege can change this information.

Solution Rating

Rating of the solution from 1 to 5 (5 is the best).

Created By

Alias of the person who creates the solution record followed by the date and time it occurs. System-generated.

Modified By

Name of the person who creates or updates the solution record followed by the date and time it occurs. System-generated.

Additional Information

FAQ

Frequently asked questions that capture the solution topic.

Solution Details

Additional information about the solution.

Related Topics

Steps for Solutions


Published 05/11/2007