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Reviewing the Sync Results

During the sync process, you are prompted to confirm the results. After the sync session is completed, you can also review the latest sync results by opening log files:

  • One log file records errors, warnings, and high-level changes to Siebel CRM On Demand. This file is on the server and accessible through Siebel CRM On Demand.
  • The other log file tracks the changes made to Outlook on a very detailed level.

The log files are overwritten each time a sync session is run, so they contain only data about the most current sync.

To review the sync results for Siebel CRM On Demand

  1. Sign in to Siebel CRM On Demand.
  2. Click the My Setup link at the top of any page.
  3. On the Personal Homepage, click the Data & Integration Tools link.
  4. On the Data & Integration Tools page, click the Siebel PIM Sync On Demand link.
  5. On the Siebel PIM Sync On Demand page, click the View Sync Log link.
  6. Save the file or open it directly.

    The default filename is pim_sync_log.txt.

To review the sync results for Microsoft Outlook

  • On your computer, open the following files:
    • PTrace.log: C:\Documents and Settings\<Windows user>\Application Data\Siebel PIM Sync OnDemand
    • Is4web.log: C:\Documents and Settings\<Windows user>\Application Data\Siebel PIM Sync OnDemand\<email login On Demand>

Published 05/11/2007