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Signing In

When your administrator adds you as a new user or you sign up for a trial period, Siebel CRM On Demand generates two emails, each with one item you need to sign in initially:

  • The temporary URL you use to access Siebel CRM On Demand
  • Your temporary password

CAUTION: Make a note of the User ID that appears on your Siebel CRM On Demand page. You need your user ID to access the application after the initial sign in.

To sign in the first time

  1. Click the Siebel CRM On Demand URL you received in an email.

    NOTE: If you are using Microsoft® Internet Explorer as your Web browser, it must be Version 6.x. because Version 7.0 of Internet Explorer is not supported.

  2. On the Sign-In page, enter the temporary password you received in an email.
  3. On the Change Password page, enter your temporary password and then your new password.

    TIP:  Be sure to write down your password to avoid repeating this process.

    My Homepage appears with information you need to get started. The tabs and features you see by default depend on the role you are assigned by your administrator.

    NOTE: If your status goes offline due to network connection issues, your login session automatically reconnects to the Siebel Call Center On Demand server once the system detects that the network is operational again.


Published 05/11/2007