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Assigning Service RequestsWhen you create a service request, the owner field is blank. You can either assign the owner manually or, if your company is using assignment manager, the owner is automatically assigned when you save the record. If a service request has already been assigned, you can reassign the request in any of the following ways:
Selecting the Reassign Owner check box or deleting the owner's name triggers assignment manager to process the service request again and assign it according to the rules set up by your company. NOTE: If a service request has a status of closed, it is ignored by the assignment manager and is not reassigned. The name in the Owner field is changed when you save the record. However, the processing time for reassigning records can vary depending on the complexity of your company's assignment rules, the number of records to be reassigned, and current system load. To manually assign a service request
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Published 05/11/2007 |