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## To Respond to a Plain Text E-mail Notification Using Direct Response

1. Your plain text e-mail notification includes information that is helpful for you to respond to the notification. Depending on the notification, the information may appear as references to other sources or as attachments. Some attachments, depending on their content may only be viewable if you display your notification using the Notification web pages. See: Viewing Notifications from a Web Browser.

2. To respond to your notification, use the Reply command in your mail application to reply to the original e-mail notification.

3. Include the text of the original notification message in your reply. This text contains the special notification ID and access key that the Notification Mailer requires to identify the notification you are responding to.

4. Follow the syntax instructions in the notification message carefully when formatting your reply. The response values must be within the first lines of your reply, where each line represents a separate response value.

If a response value requires more than one line, then the entire response value must be enclosed in double quotes (" "). Everything enclosed in the double quotes is counted as one line.

The Notification System interprets your response values literally, so a value in uppercase is interpreted differently from the same value in lowercase.

If a response prompt provides a default response value, you can accept the default value by leaving the appropriate response line blank.

> Warning: Turn off automatic signatures when you reply to notifications, as they may be incorrectly interpreted as response values. For example, suppose a notification expects four response values to be returned and you specify three response values in the first three lines and then leave the fourth line blank to accept the default value. If you include an automatic signature in the response, the Notification Mailer may incorrectly interpret your signature as the fourth response value.

5. When you are satisfied with your response, use the Send command of the mail application to send your reply.

> Note: If you send an invalid response, the Notification System sends you an "invalid response" message. If you respond to a notification that has been canceled, you get a message informing you that the notification was canceled. Similarly, if you respond to a notification that was already previously responded to, you get a message informing you that the notification is closed.

Example

Following is a set of response instructions and examples of three possible responses.

Response Instructions
Enter the Action on line 1. Do you approve? Value must be one of the following (default is "Reject"):
Approve
Reject
Enter the Review Comments on line 2. Value must be 2000 bytes or less.
Enter the Required Date on line 3. If there is no required date, leave this blank. Value must be a date in the form "DD-MON-YYYY".
Enter the Maximum Amount on line 4. This is the maximum approved amount. Value must be a number. Default is 1500.

Valid Response A - Approve
Approve
Let me know if this item meets expectations.
01-JAN-1998
1000.00

Valid Response B - Reject
Reject
Too expensive.

Valid Response C - Reject
Reject
"This item is too expensive. Please find a replacement that is of lower cost, or else
include additional justification for why this item should be approved."
01-JAN-1998
1000.00

### See Also

To Respond to a Plain Text E-mail Notification Using Templated Response

To Respond to an HTML E-mail Notification

To Respond to a Plain Text E-mail Notification with an HTML Attachment

To Reassign a Notification to Another User

Plain Text E-mail

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