Oracle eMail Server Administrator's Guide Release 5.2 A86653-01 |
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# 19
Error Codes and Messages

Error codes and messages may appear in any part of eMail Server. Users may see them in the end-user interface, and administrators may see them in the administrative tools and process logs.

Sometimes, more than one error will be displayed. A list of error messages is called an error stack. The bottommost error in the stack is typically the cause of the error.

Note: The error stack may contain error messages from other Oracle products that eMail Server uses, such as the Oracle8i Universal Data Server and Net8. When these additional errors appear, refer to the documentation for the given product.

This chapter includes component-specific errors, listed in numerical order. The error codes are divided into the following groups:

- Messaging Server Messages

- Public/Shared Folder Error Messages

- IMAP Messages

- POP3 Messages

- SMTP/MIME Gateway Messages

## Messaging Server Messages

DA-10505 Could not start server processes.

  Cause: IM manager could not signal the guardian process.

  Action: The guardian process may not be running or there may be problems with the `dbms_alarm` package. Check the guardian process log file to ensure it is receiving requests from IM manager.

DA-10506 Could not shut down server processes.

  Cause: IM manager could not signal the guardian process.

  Action: The guardian process may not be running or there may be problems with the `dbms_alarm` package. Check the guardian process log to ensure it is receiving requests from IM manager.

DA-10528 You entered invalid information: @1

  Cause: An incorrect value was specified on the command line.

  Action: Abort command.

DA-10529 You entered an attribute that is not a key attribute: @1

  Cause: Wrong attribute specified as key attribute of class.

  Action: Abort command.

DA-10554 You specified attributes that cannot be inserted: @1

  Cause: Non-insertable attributes specified in command.

  Action: Abort command.

DA-10555 You specified attributes that cannot be updated: @1

  Cause: Non-updatable attributes specified in command.

  Action: Abort command.

DA-10603 You supplied an invalid attribute name: @1

  Cause: An incorrect attribute was specified on the command line.

  Action: Abort command.

DA-10621 National language support initialization failed.

  Cause: Problems encountered when trying to start up NLS support.

  Action: Contact Oracle Support Services.

DA-10622 You supplied an invalid username/password. Login failed.

  Cause: Directory login failed.

  Action: Retry with different user name or password.

DA-10623 Could not start process due to problems accessing memory.

  Cause: Memory allocation problems found during process startup.

  Action: Contact Oracle Support Services.

DA-10624 Could not shut down process due to problems accessing memory.

  Cause: Memory allocation problems found during process shutdown.

  Action: Contact Oracle Support Services.

DA-10625 Could not start a process due to errors in the message facility.

  Cause: Problems encountered when starting up externalized message support.

  Action: Contact Oracle Support Services.

DA-10626 Could not shut down a process due to errors in the message facility.

  Cause: Problems encountered when cleaning up externalized message support.

  Action: Contact Oracle Support Services.

DA-10627 Could not start Guardian process.

  Cause: Problems with spawning guardian process.

  Action: Contact Oracle Support Services.

DA-10628 Could not shut down the Guardian process.

  Cause: Problems with stopping guardian process.

  Action: Contact Oracle Support Services.

DA-10629 Could not start the Guardian process because the startup timed out.

  Cause: Startup protocol to guardian process timed out.

  Action: Abort command.

DA-10630 Could not shut down the Guardian process because the shutdown timed out.

  Cause: Shutdown request to guardian process timed out.

  Action: Abort command. Contact Oracle Support Services.

DA-10631 You specified an invalid class: @1

  Cause: Bad class name entered in command line or batch mode.

  Action: Abort command.

DA-10632 You specified an invalid queue identifier.

  Cause: Bad queue ID.

  Action: Abort command.

DA-10633 Internal-queue management error.

  Cause: Bad queue ID.

  Action: Abort command.

DA-10634 Message cannot be processed.

  Cause: Bad queue ID.

  Action: Abort command.

DA-10635 Invalid source queue identifier.

  Cause: Bad queue ID.

  Action: Abort command.

DA-10636 Internal-Unexpected classid: @1

  Cause: Unknown or unexpected class ID passed to an internal routine.

  Action: Abort command.

DA-10637 Mandatory field missing: @1

  Cause: Necessary field in command not specified.

  Action: Abort command.

DA-10638 You specified an invalid option: @1

  Cause: Option to command not specified or invalid option specified.

  Action: Abort command.

DA-10639 Internal-Invalid option number: @1

  Cause: Invalid option found in command logic.

  Action: Abort command. Contact Oracle Support Services.

DA-10640 You cannot use the show command with this class.

  Cause: Invalid class given to show command.

  Action: Abort command.

DA-10641 Internal-Null Object identifier encountered.

  Cause: A null object ID was incorrectly passed to a procedure call.

  Action: Abort command.

DA-10642 Internal-Mandatory attribute missing.

  Cause: A null attribute ID was incorrectly passed to a procedure.

  Action: Abort command.

DA-10643 Internal-Config node of this domain not found.

  Cause: Configuration node information lost in database.

  Action: Abort command.

DA-10644 Referenced object does not exist: @1

  Cause: Object not found in database.

  Action: Abort command.

DA-10645 Internal-SCN of this domain not found.

  Cause: SCN node information lost in database.

  Action: Abort command. Contact Oracle Support Services.

DA-10646 Missing key attribute: @1

  Cause: Key attribute of class missing from specified attributes.

  Action: Abort command.

DA-10647 Internal-Key attribute not found: @1

  Cause: Key attribute of class missing in procedure call.

  Action: Abort command. Contact Oracle Support Services.

DA-10648 The attribute you specified does not belong to class: @1

  Cause: Incorrect attributes specified to command.

  Action: Abort command.

DA-10649 Invalid target queue identifier.

  Cause: Bad queue ID.

  Action: Abort command.

DA-10650 Parameters cannot be deregistered from this server.

  Cause: User tried to deregister a parameter from a standard server.

  Action: Abort command.

DA-10651 Parameters cannot be registered with this server.

  Cause: User tried to register a new parameter with a standard server.

  Action: Abort command.

DA-10652 Null attribute value specified: @1

  Cause: User tried to specify an attribute with a null value.

  Action: Abort command.

DA-10653 Internal-Min and Max values stored incorrectly.

  Cause: The minimun and maximum values of a parameter from the database are inconsistent.

  Action: Abort command. Contact Oracle Support Services.

DA-10654 You must supply an option for this task.

  Cause: You must specify an option for command.

  Action: Abort command.

DA-10655 Typed passwords do not match. Password unchanged.

  Cause: User incorrectly typed confirming password while using the `setpwd` command.

  Action: Abort command.

DA-10656 Internal-Database account information does not exist.

  Cause: Database account and password information stored improperly.

  Action: Abort command. Contact Oracle Support Services.

DA-10657 Internal-Database grant failed. Password unchanged.

  Cause: SQL statement to change actual database password failed.

  Action: Abort command. Contact Oracle Support Services.

DA-10658 Internal-Attribute value could not be found in database: @1

  Cause: An expected attribute value could not be found in directory tables.

  Action: Abort command. Contact Oracle Support Services.

DA-10659 No processes are currently running.

  Cause: User tried to `refresh all` processes while there were none running.

  Action: Abort command.

DA-10660 Process currently not running.

  Cause: User tried to refresh a stopped process.

  Action: Abort command.

DA-10662 Internal-Null value specified to procedure.

  Cause: Internal procedure encountered unexpected null value.

  Action: Abort command. Contact Oracle Support Services.

DA-10663 You have entered an ambiguous command.

  Cause: User didn't type enough characters to specify a unique command.

  Action: Abort command.

DA-10664 You cannot use the reserved word ADMIN.

  Cause: User tried to use the keyword `ADMIN` in a command.

  Action: Abort command.

DA-10665 Invalid command.

  Cause: User entered unrecognized command.

  Action: Check for possible typing error.

DA-10670 Referenced object contains a bad gateway name: @1

  Cause: One of the fields in command has a bad gateway name.

  Action: Abort command.

DA-10671 Referenced object contains a bad domain name: @1

  Cause: One of the fields in command has a bad domain name.

  Action: Abort command.

DA-10672 Referenced object has an ambiguous name: @1

  Cause: One of the fields in the command refers to multiple objects.

  Action: Abort command.

DA-10673 Referenced object does not have the correct class: @1

  Cause: One of the fields in the ommand refers to an object of incorrect type.

  Action: Abort command.

DA-10674 Internal-Name resolution procedures failed.

  Cause: Internal name resolution procedures returned invalid result.

  Action: Abort command. Contact Oracle Support Services.

DA-10678 Parameter min values must be less than their max values.

  Cause: User tried to enter a minimum value for a parameter that was greater than its maximum value.

  Action: Abort command.

DA-10682 Min and max values are not allowed for this type.

  Cause: Minimum and maximum values were entered for a string or date type.

  Action: Abort command.

DA-10683 The time period you specified overlaps those in the database.

  Cause: User tried to enter times which overlap one another.

  Action: Abort command.

DA-10684 The sleep time value extends beyond the duration you specified.

  Cause: User tried to enter a sleep time greater than the duration of the process.

  Action: Abort command.

DA-10685 Referenced object is not unique: @1

  Cause: Object is not unique in database.

  Action: Abort command.

DA-10686 The command you specified is too long.

  Cause: Command is too long.

  Action: Abort command.

DA-10687 You specified an invalid value. Please use Y or N.

  Cause: User tried to specify something other than `Y` (yes) or `N` (no).

  Action: Abort command.

DA-10688 Internal-Process Token not found in database.

  Cause: Internal routine could not find a process parameter description.

  Action: Contact Oracle Support Services.

DA-10693 You specified mis-matching quotes in your command.

  Cause: User specified an incorrect number of quotes.

  Action: Abort command.

DA-10694 You specified a name with incorrect quoting syntax: @1

  Cause: User incorrectly specified quotes in an attribute.

  Action: Abort Command.

DA-10695 You specified an incomplete command.

  Cause: Unexpected end of line encountered.

  Action: Abort Command.

DA-10696 Internal-Token was truncated to fit buffer.

  Cause: Parsed token was truncated to fit internal buffer.

  Action: Contact Oracle Support Services.

DA-10697 Internal-Error found in data dictionary.

  Cause: The information contained within the data dictionary is corrupted.

  Action: Contact Oracle Support Services.

DA-10698 You must specify the DL name first for this operation.

  Cause: The user entered other attributes before specifying DL name.

  Action: Abort command.

DA-10699 You must use double quotes to quote attribute values.

  Cause: The user used single quotes (') to quote an attribute value.

  Action: Abort command.

DA-10700 You must provide DL members for this operation.

  Cause: The user omitted DL members in attribute list.

  Action: Abort command.

DA-10701 The times you specified do not cover a 24 hour period.

  Cause: User specified process times that totaled less than 24 hours.

  Action: Abort command.

DA-10702 You cannot delete the last member of a DL. Delete the DL instead.

  Cause: User tried to delete the last member of a DL.

  Action: Abort command.

DA-10703 A @ already exists with this name. Please use a different name.

  Cause: Objects must be uniquely named within a domain.

  Action: Use a different name.

DA-10704 You can only delete a domain from the parent domain.

  Cause: User deletes a domain which is not a child domain of current domain.

  Action: Abort command.

DA-10705 You must install a node before subscribing.

  Cause: User subscribe a node which has status initializing.

  Action: Abort command.

DA-10706 The process instance you specified does not exist.

  Cause: User tried to perform an operation on a non-existant process.

  Action: Abort action.

DA-10731 You cannot deregister default parameter values.

  Cause: User tried to deregister instance 0 of a process, which represents the default process settings.

  Action: Abort command.

## Public/Shared Folder Error Messages

DA-10801 The synctype class on this node cannot be managed via IOFCMGR.

  Cause: SyncTypes from 2.1.9 aren't compatible with 2.1.15 IOFCMGR.

  Action: Use option 4 of the master.rsc script with `ofcins`.

DA-10802 Synchronization type 0 is a reserved type and cannot be changed.

  Cause: User tried to register, deregister, or modify a `SyncID` of 0.

  Action: User should use another identifier.

DA-10804 You cannot specify this privilege for this type of object.

  Cause: User tried to specify an incorrect security privilege for an object.

  Action: User should look up the appropriate privileges for that object.

DA-10805 You currently cannot move folders through folder hierarchies.

  Cause: User tried to move a folder to a different level in the hierarchy.

  Action: User can only rename folders under the same hierarchy.

DA-10810 Internal-Attribute value truncated in dalqtv().

  Cause: Long string given for attribute value.

  Action: Use a shorter string.

DA-10811 Internal-Buffer too small in dalqtv().

  Cause: Internal coding error.

  Action: Contact Oracle Support Services.

DA-10813 Could not generate system address of node for request.

  Cause: A database error prevented construction of a node system account address used when sending a replication request.

  Action: Contact Oracle Support Services.

DA-10823 Invalid database password. Database password was not changed.

  Cause: An invalid password was specified with the `setpwd` command.

  Action: Make sure you have entered a password that meets password requirements. Database passwords may not contain multibyte characters.

## IMAP Messages

25001, Login Error for user %s. Error %d\n

  Cause: Oracle database errors.

  Action: Refer to error stack for Oracle database errors.

25007, Get new mail failed. Error# %d\n

  Cause: Oracle database errors.

  Action: Refer to error stack for Oracle database errors.

25008, Fetch header attributes failed. Error# %d\n

  Cause: Oracle database errors.

  Action: Refer to error stack for Oracle database errors.

25009, Failed to get fid for %s. Error# %d\n

  Cause: Oracle database errors.

  Action: Refer to error stack for Oracle database errors.

25010, Failed to create folder %s. Error# %d\n

  Cause: Oracle database errors.

  Action: Refer to error stack for Oracle database errors.

25011, Fail in search. Error# %d\n

  Cause: Oracle database errors.

  Action: Refer to error stack for Oracle database errors.

25012, Failed to get header info. Error# %d\n

  Cause: Oracle database errors.

  Action: Refer to error stack for Oracle database errors.

25013, Failed to rename folder (fid = %d) to %s. Error# %d\n

  Cause: Oracle database errors.

  Action: Refer to error stack for Oracle database errors.

25014, Failed to mark message (msgid = %d, fid = %d) read. Error# %d\n

  Cause: Oracle database errors.

  Action: Refer to error stack for Oracle database errors.

25015, Failed to set instance flag (msgid = %d, fid = %d). Error# %d\n

  Cause: Oracle database errors.

  Action: Refer to error stack for Oracle database errors.

25016, Failed for (msgid = %d, fid = %d). Error# %d\n

  Cause: Oracle database errors.

  Action: Refer to error stack for Oracle database errors.

25017, Failed to insert subscribed folder %s. Error# %d\n

  Cause: Oracle database errors.

  Action: Refer to error stack for Oracle database errors.

25018, Failed to delete subscribed folder %s. Error# %d\n

  Cause: Oracle database errors.

  Action: Refer to error stack for Oracle database errors.

25019, Failed to get list of subscribed folders matching pattern %s. Error# %d\n

  Cause: Oracle database errors.

  Action: Refer to error stack for Oracle database errors.

25020, Failed to set msg uids for folder %d. Error# %d\n

  Cause: Oracle database errors.

  Action: Refer to error stack for Oracle database errors.

25021, Failed to update folder %d access date. Error# %d\n

  Cause: Oracle database errors.

  Action: Refer to error stack for Oracle database errors.

25022, Failed to list folder %d. Error# %d\n

  Cause: Oracle database errors.

  Action: Refer to error stack for Oracle database errors.

25023, Failed at counting number of unread msgs in folder %d. Error# %d\n

  Cause: Oracle database errors.

  Action: Refer to error stack for Oracle database errors.

25024, Failed to get next_uid in folder %d. Error# %d\n

  Cause: Oracle database errors.

  Action: Refer to error stack for Oracle database errors.

25025, Failed to move %d message(s) from src fldr (fid = %d) to dest fldr (fid = %d). Error# %d\n

  Cause: Oracle database errors.

  Action: Refer to error stack for Oracle database errors.

25026, Failed to create hierarchical folders %s. Error# %d\n

  Cause: Oracle database errors.

  Action: Refer to error stack for Oracle database errors.

25027, Failed to delete %d message(s) from src fldr (fid = %d). Error# %d\n

  Cause: Oracle database errors.

  Action: Refer to error stack for Oracle database errors.

25028, Failed to get connection string. Error# %d\n

  Cause: Oracle database errors.

  Action: Refer to error stack for Oracle database errors.

25029, failed to get message shell. Error# %d\n

  Cause: Oracle database errors.

  Action: Refer to error stack for Oracle database errors.

25030, Error in opening mailbox - %s\n

  Cause: Oracle database errors.

  Action: Refer to error stack for Oracle database errors.

25031, Could not retrieve folder id. Error# %d\n

  Cause: Oracle database errors.

  Action: Refer to error stack for Oracle database errors.

## POP3 Messages

Error while reading socket.\n

  Cause: The client closed the socket already.

  Action: No action needed.

Failed to open user's Inbox.\n

  Cause: Oracle API error.

  Action: Check the database errors in the error stack.

Failed to determine user's connect string.\n

  Cause: User record does not exist in the database.

  Action: Default user connect strings are retrieved from the first database in the configuration file, make sure that all users accounts are accessible in that database.

## SMTP/MIME Gateway Messages

All Oracle error messages related to the SMTP/MIME gateway are written to two log files. Errors that occur when e-mail is sent from eMail Server to SMTP/MIME Mail are written to the following log file named $ORACLE_HOME/office/log/<node_sid>/<hostname_server>_<gateway_name><instance_number>.log, where <hostname_server> is the name of the host on which the gateway runs.

Errors that occur when e-mail is sent from SMTP/MIME Mail to eMail Server are written to the following log file $ORACLE_HOME/office/log/
<node_sid>/<hostname_server>_<gateway_name_In><instance_number>.log.

Note: The SMTP/MIME gateway error messages do not have numbers associated with them.

24000, 0, Gateway exited with error %d\n

  Cause: Gateway exited.

  Action: Check error number.

24004, 0, Error %d inserting extended header.\n

  Cause: Failed to insert extended header record.

  Action: Check the Oracle error.

24005, 0, Error logging on: mhlon config error %d\n

  Cause: Gateway log on failed.

  Action: Check gateway configuration and unx.cfg file.

24006, 0, Error logging on: mhlon temporary error %d\n

  Cause: Gateway log on failed.

  Action: Check the Oracle error.

24011, 0, Invalid recipient(s): %s\n

  Cause: Recipients listed are invalid.

  Action: Change the recipients.

24012, 0, No valid recipients, exited.\n

  Cause: No valid recipients.

  Action: Use valid recipients.

24014, 0, At least 5 special args req'd, only %d supplied.\n

  Action: Check the arguments.

24015, 0, Initialization error %d: getting message ID failed\n

  Cause: Failed to get a new message ID from database.

  Action: Consult the database administrator.

Failed to create a new header structure.

  Action: Check the disk space.

24017, 0, Error %d: inserting header failed\n

  Cause: Failed to insert header information.

  Action: Check the Oracle error.

24018, 0, Error %d: posting message failed\n

  Cause: Failed to post the message and commit.

  Action: Check the Oracle error.

24019, 0, Routing loop detected.\n

  Cause: Message is routed in a loop.

  Action: Break the loop.

24020, 0, Error %d: validating recipient failed\n

  Cause: Recipient is not valid.

  Action: Check the recipient.

24021, 0, Error %d: inserting body failed\n

  Cause: Failed to insert body.

  Action: Check the Oracle error.

24033, 0, mhwigr error %ld: inserting recipients failed\n

  Cause: Failed to insert recipients into the database.

  Action: Check the Oracle error.

24038, 0, No header information found ... cleaning up\n

  Cause: Failed to retrieve header information for a message.

  Action: Consult the database administrator.

24042, 0, Error in fopen() of %s\n

  Cause: Failed to open a file.

  Action: Check the file path, name, permission, and disk space.

24043, 0, Error in fclose() of %s\n

  Cause: Failed to close a file.

  Action: Check the file path, name, and permission.

24044, 0, Error in fdopen() of file descriptor %d\n

  Cause: Failed to open a file.

  Action: Check the file path, name, permission, and disk space.

24067, 0, System had been shut down or restarted. Exit.\n

  Cause: Failed to get database state.

  Action: Consult the database administrator.

24080, 0, Sending Return Message Failed: %ld.\n

  Cause: Failed to send return message.

  Action: Check the Oracle error.

24081, 0, Error getting body or attachment (mhrgXX): %ld\n

  Cause: Failed to get the body or attachment.

  Action: Check the Oracle error in the error message.

24082, 0, Error getting recipients (mhwgrr): %ld\n

  Cause: Failed to get the recipients.

  Action: Check the Oracle error in the error message.

24095, 0, Error getting extended header %ld.\n

  Cause: Failed to get the extended header.

  Action: Check the Oracle error in the error message.

24096, 0, Error opening sendmail pipe.\n

  Cause: Failed to open the sendmail pipe.

  Action: Check the permissions on the sendmail executable in /usr/lib.

24097, 0, mhroim error %ld: opening included message failed.\n

  Cause: Failed to open the included message.

  Action: Check the Oracle error in the error message.

24182, 0, System error in child process, %s, errno=%d\n

  Cause: System error.

  Action: Make sure that the process exists and has execute permissions.

24183, 0, System error in decoder1 process, %s, errno=%d\n

  Cause: System error.

  Action: Make sure that the process exists and has execute permissions.

24184, 0, System error in decoder2 process, %s, errno=%d\n

  Cause: System error.

  Action: Make sure that the process exists and has execute permissions.

24302, 0, tempnam() returned NULL.\n

  Cause: Failed to generate a temporary name for the decoded file.

  Action: Check permissions for the temporary directory.

24303, 0, Error opening file %s.\n

  Cause: Failed to open a file.

  Action: Check the file path, name, permission, and disk space.

24304, 0, Error writing %s bytes to %s.\n

  Cause: Failed to write to a file.

  Action: Check the file path, name, permission, and disk space.

24305, 0, Error reading from %s.\n

  Cause: Failed to read from a file.

  Action: Check the file path, name, and permission.

24306, 0, Error flushing data to temporary file %s\n

  Cause: Failed to flush a file.

  Action: Check the file path, name, permission, and disk space.

## SSL Messages

19001 Fail to add certificate from the database.

  Cause: The SSL trusted certificate was not found in the database.

  Action: After requesting the certificate, you must run the Wallet Manager to store the certificate in the database. Refer to "Obtaining an SSL Trusted Certificate" for instructions.

19002 Fail to set SSL protocol version to %d.

  Cause: The SSL protocol version is invalid.

  Action: Check to see if the protocol version is one of the allowable SSL protocol versions.

19003 Fail to set SSL protocol side to %d.

  Cause: The SSL protocol side is incorrect.

  Action: The SSL protocol side must be either SSL_ServerSide or SSL_ClientSide.

19004 Fail to set request client certificate to %d.

  Cause: The request client certificate flag is invalid.

  Action: Make sure the client certificate flag is valid.

19005 Fail to set IO Reference to socket %d.

  Cause: The parameters are invalid.

  Action: Make sure the parameters are valid.

19006 Fail to establish handshake with the client.

  Cause: This error can be caused by a variety of situations.

  Action: Refer to the SSL Plus documentation for information about establishing handshake with a client.

19007 Fail to initialize SSL context.

  Cause: This is an internal error.

  Action: Contact Oracle Support Services.

19008 Fail to set SSL allocation callback function.

  Cause: This is an internal error.

  Action: Contact Oracle Support Services.

19009 Fail to set SSL free callback function.

  Cause: This is an internal error.

  Action: Contact Oracle Support Services.

19010 Fail to set SSL reallocation callback function.

  Cause: This is an internal error.

  Action: Contact Oracle Support Services.

19011 Fail to set SSL random object callback function.

  Cause: This is an internal error.

  Action: Contact Oracle Support Services.

19012 Fail to set SSL time callback function.

  Cause: This is an internal error.

  Action: Contact Oracle Support Services.

19013 Fail to set SSL time convertion callback function.

  Cause: This is an internal error.

  Action: Contact Oracle Support Services.

19014 Fail to set SSL read callback function.

  Cause: This is an internal error.

  Action: Contact Oracle Support Services.

19015 Fail to set SSL write callback function.

  Cause: This is an internal error.

  Action: Contact Oracle Support Services.

19016 Fail to set SSL check certificate chain callback function.

  Cause: This is an internal error.

  Action: Contact Oracle Support Services.

19017 Fail to create random reference.

  Cause: This error can be caused by a variety of situations.

  Action: Refer to the SSL Plus and BSAFE documentation for information about how to handle this error.

19018 Fail to set SSL random reference callback function.

  Cause: This is an internal error.

  Action: Contact Oracle Support Services.

19019 Fail to allocate space for the MHZ context.

  Cause: This is a memory allocation problem which could be caused by memory corruptions.

  Action: Contact Oracle Support Services.

19020 Fail to allocate space for the SSL context.

  Cause: This is a memory allocation problem which could be caused by memory corruptions.

  Action: Contact Oracle Support Services.

19021 Fail during SSL initialization.

  Cause: Unable to initialize the SSL context or to set the SSL callback functions.

  Action: Examine the errors returned by mhzsd to pinpoint the problem.

19022 Fail to create algorithm object.

  Cause: This is a BSAFE error.

  Action: Refer to the BSAFE documentation for information about how to handle this error.

19023 Fail to create key object.

  Cause: This is a BSAFE error.

  Action: Refer to the BSAFE documentation for information about how to handle this error.

19024 Fail to create public key object.

  Cause: This is a BSAFE error.

  Action: Refer to the BSAFE documentation for information about how to handle this error.

19025 Fail to set algorithm information.

  Cause: This is a BSAFE error.

  Action: Refer to the BSAFE documentation for information about how to handle this error.

19026 Fail to initialize the algorithm object.

  Cause: This is a BSAFE error.

  Action: Refer to the BSAFE documentation for information about how to handle this error.

19027 Fail to generate key pair.

  Cause: This is a BSAFE error.

  Action: Refer to the BSAFE documentation for information about how to handle this error.

19028 Fail to set export private key.

  Cause: This is a BSAFE error.

  Action: Refer to the BSAFE documentation for information about how to handle this error.

19029 Fail to add CA certificates.

  Cause: Unable to add the CA certificates into the SSL context.

  Action: Examine the errors returned by mhzaddtcerts to pinpoint the problem.

19030 Fail to configure DH parameters.

  Cause: Unable to configure the Diffie-Hellman parameters.

  Action: Examine the errors returned by mhzdhparams to pinpoint the problem.

19031 Fail to set SSL session reference.

  Cause: This is an internal error.

  Action: Contact Oracle Support Services.

19032 Fail to add an RSA commercial CA root self-signed certificate.

  Cause: This error can be caused by memory allocation problems or ASN certificate parsing problems.

  Action: Refer to the SSL Plus documentation for information about how to handle this error.

19033 Fail to add a class1 root self-signed certificate. ID = 1.

  Cause: This error can be caused by memory allocation problems or ASN certificate parsing problems.

  Action: Refer to the SSL Plus documentation for information about how to handle this error.

19034 Fail to add a class2 root self-signed certificate. ID = 2.

  Cause: This error can be caused by memory allocation problems or ASN certificate parsing problems.

  Action: Refer to the SSL Plus documentation for information about how to handle this error.

19035 Fail to add a class3 root self-signed certificate. ID = 3.

  Cause: This error can be caused by memory allocation problems or ASN certificate parsing problems.

  Action: Refer to the SSL Plus documentation for information about how to handle this error.

19036 Fail to add a class4 root self-signed certificate.

  Cause: This error can be caused by memory allocation problems or ASN certificate parsing problems.

  Action: Refer to the SSL Plus documentation for information about how to handle this error.

19037 Fail to create algorithm object.

  Cause: This is a BSAFE error.

  Action: Refer to the BSAFE documentation for information about how to handle this error.

19038 Fail to set algorithm info.

  Cause: This is a BSAFE error.

  Action: Refer to the BSAFE documentation for information about how to handle this error.

19039 Fail to initialize key agreement.

  Cause: This is a BSAFE error.

  Action: Refer to the BSAFE documentation for information about how to handle this error.

19040 Fail to set anonymous DH parameters.

  Cause: This is an internal error.

  Action: Contact Oracle Support Services.

19041 Fail to read %d bytes from socket.

  Cause: This could be a socket error or a blocking error.

  Action: Check the client to see if it is still active. The client may close the socket during timeout.

19042 Fail to write %d bytes to socket.

  Cause: This could be a socket error or a blocking error.

  Action: Check the client to see if it is still active. The client may close the socket during timeout.

19043 SSL Debugging. This is not an error.

  Cause: This is not an error message.

  Action: No action required.

## Collector Process Messages

OAO-14702, 0, Collector: logon to the database failed.

  Cause: The server was unable to establish a connection to the database.

  Action: Check whether the database is online, or whether the connection string is correct.

OAO-14704, 0, System is not in run state!the node is being shut down, no server can be running.

  Action: Wait until the node has started up and restart the server

OAO-14705, 0, Failed to get system state.

  Cause: This is a generic database error.

  Action: Check and fix the related Oracle database error.

OAO-14706, 0, Process registration failed with error %ld.

  Cause: This is a generic database error.

  Action: Check and fix the related Oracle database error.

OAO-14708, 0, System has been shut down or restarted.

  Cause: System has been shut down or restarted.

  Action: Shut down the process previously started and try again.

OAO-14709, 0, Failed to fetch timing parameters.

  Cause: This is a generic database error.

  Action: Check and fix the related Oracle database error.

OAO-14716, 0, Failed to initialize the date context.

  Cause: The error is due to insufficient memory.

  Action: Close some applications and try again.

OAO-14720, 0, Failed to initialize cursor context.

  Cause: The error is due to insufficient memory.

  Action: Close some applications and try again.

OAO-14721, 0, Failed to read a process parameter (ID=%d) from the database.

  Cause: This is a generic database error.

  Action: Check and fix the related Oracle database error.

OAO-14775, 0, Cleaning up Oracle*Mail V1 messages failed with error %ld.

  Cause: This is a generic database error.

  Action: Check and fix the related Oracle database error.

OAO-14790, 0, Initializing mail context failed with error %ld.

  Cause: The error is due to insufficient memory.

  Action: Close some applications and try again.

## Guardian Process Messages

14825 Login failed with error %ld

  Cause: The guardian server process was not able to log into the database.

  Action: Check the DS layer login error and fix accordingly.

14827 Error %ld registering process.

  Cause: This is a generic database error.

  Action: Check and fix the related Oracle database error.

14828 Error allocating process table cache.

  Cause: There is not enough memory to hold the process table cache.

  Action: Close some applications and try again.

14829 Error %ld generating process parameters.

  Cause: This is usually caused by missing message files.

  Action: Make sure `ORACLE_HOME` is set correctly.

14830 Error %ld spawning child process.

  Cause: This is usually caused by incorrect executable file attributes.

  Action: Make sure `ORACLE_HOME` is set correctly and the root.sh script was executed after installation to ensure that the correct executable file exist and permissions are set correctly. Refer to the Oracle eMail Server Installation Guide for instructions on how to run the root.sh script.

14831 Error checking died child processes.

  Cause: The guardian server process failed when trying to wait on a child process.

  Action: Contact Oracle Support Services.

14832 Unknown child process ID returned

  Cause: The guardian server process retrieved an unknown child process ID.

  Action: Contact Oracle Support Services.

14843 Failed to terminate guardian process.

  Cause: This is usually caused by the guardian server process not being able to log into or out of the database correctly.

  Action: Make sure `ORACLE_HOME` is set correctly.

14847 Receiving database alert failed with error %ld.

  Cause: This is usually caused by the database being shutdown abruptly.

  Action: Check to see if the database is online.

14848 Sending database alert failed with error %ld.

  Cause: This is usually caused by the database being shutdown abruptly.

  Action: Check to see if the database is online.

14849 Performing OOMGR's request failed with error %ld.

  Cause: This is an internal error.

  Action: Contact Oracle Support Services.

14850 Restarting child process failed with error %ld.

  Cause: This is usually caused by a failed response from waiting on the child process.

  Action: Contact Oracle Support Services.

14854 Some packages are not pinned successfully with error %ld.

  Cause: Some of the packages were not loaded into the database successfully.

  Action: Contact Oracle Support Services. The system should still function correctly.

14855 Pinning PL/SQL packages failed with error %ld.

  Cause: This is a generic database error.

  Action: Check and fix the related Oracle database error.

14857 Cannot execute package dbms_shared_pool.

  Cause: Either the package is missing or the grant is not there.

  Action: Reload the package dbms_shared_pool from $ORACLE_HOME/rdbms/admin if the package is missing or corrupted, or grant `execute` permission of `dbms_shared_pool` package to the role `OO_USER`.

14859 Oracle error %ld updating guardian status.

  Cause: Usually this is a generic database error.

  Action: Check and fix the related Oracle database error.

14860 Failed to start up guardian process.

  Cause: This can be caused by either a database error when retrieving updating guardian status, or a forking child process failed because of operating system problems such as reaching the process limit.

  Action: If it is a database error, then check and fix the related Oracle database. If it is an operating system problem, then kill some processes in the system.

14861 Registering database alert failed with error %ld.

  Cause: Usually this is a generic database error.

  Action: Check and fix the related Oracle database error.

## Postman Error Messages

OMD-11200, 0, oman: Failed to load parameters from database. Error=%d

  Cause: A parameter doesn't exist in the database, or it has the wrong parameter ID or type.

  Action: Check the previous error message.

OMD-11201, 0, oman: Oracle error %ld occurred while fetching daemon state.

  Cause: Fail to get daemon state information from tables ds_proctime and ds_configinfo.

  Action: Check the cause and action of the Oracle error given in the error message.

OMD-11202, 0, oman: Error %ld fetching the route table

  Cause: Fail to get route table for current node from tables ds_route and ds_path.

  Action: Check previous error message in the log.

OMD-11203, 0, oman: Oracle error %ld occurred while registering daemon process

  Cause: Failure to insert the registration record into table ds_registration.

  Action: Check the cause and action of the Oracle error given in the error message.

OMD-11208, 0, oman: Oracle error %ld occurred while deleting obsolete instances.

  Action: Check the previous error message.

OMD-11209, 0, oman: Error occurred while forwarding messages

  Action: Check the previous error message.

OMD-11211, 0, oman: Error occurred during local delivery.

  Action: Check previous error message in the log.

OMD-11213, 0, oman: Error occurred while processing notify queue.

  Action: Check previous error message in the log.

OMD-11214, 0, oman: Oracle error %ld occurred in V1->V2 delivery.

  Action: Check the cause and action of the Oracle error given in the error message.

OMD-11216, 0, oman: Error occurred during remote delivery.

  Action: Check previous error message in the log.

OMD-11228, 0, POSTMAN: Failed to log into database. Error = %ld.

  Cause: Incorrect connect string, server name, or password.

  Action: Check database availability and correctness of connect string, server name and password. Check the next error message in the log file for more information.

OMD-11232, 0, oman: Failed to initialize the date context. Error = %ld.

  Cause: Fail to allocate memory or fail to find a subsystem context.

  Action: Make sure there is enough memory. Check if subsystem context list is initialized correctly.

OMD-11235, 0, POSTMAN: Fail to initialize cursor management environment. Error = %ld.

  Cause: Fail to allocate memory.

  Action: Increase available memory.

OMD-11238, 0, POSTMAN: Failed inserting log structure into context area.

  Cause: Fail to allocate memory.

  Action: Increase available memory.

OMD-11270, 0, Failed to decrypt remote rolestring, error=%ld.

  Cause: A DS error occurred.

  Action: Use `oerr` to check the returned ds error.

OMD-11271, 0, Failed to parse rolestring, error=%ld .

  Action: Check next error message in the log.

OMD-11310, 0, ompmdam: Error %ld fetching msg %ld from message file.

  Cause: Error occurred while reading a message from a message file.

  Action: Check if the message file exists and if the environmental variable `ORACLE_HOME` is set correctly.

OMD-11360, 0, ompmssm: Error %ld fetching postmaster recipient.

  Action: Check the next error message in your log file for more information.

OMD-11363, 0, Missing PL/SQL package, skipping this test.

  Cause: A PL/SQL package is missing in the database.

  Action: Check the next error message in your log file for more information.

OMD-11407, 0, Mail client pl/sql package is not loaded.

  Cause: A PL/SQL package is not loaded to the database.

  Action: Check the next error message in your log file for more information.

OMD-11421, 0, ompnpfa: Error %ld encountered while processing msg.

  Action: Check the next error message in your log file for more information.

OMD-11471, 0, ompnrls: Error %ld encountered processing the msg.

  Action: Check the next error message in your log file for more information.

OMD-11472, 0, MAIL_RULES package is not loaded.

  Cause: `MAIL_RULES` package is not loaded.

  Action: Load the package into the database.

OMD-11503, 0, Oracle error %ld updating global Ids.

  Action: Check the next error message in your log file for more information.

OMD-11551, 0, omtmini: error occurred while fetching local. dead-message-hold.

  Action: Check the next error message in your log file for more information.

OMD-11552, 0, omtmini: error occurred while fetching remote-node return delay.

  Action: Check the next error message in your log file for more information.

OMD-11553, 0, omtmini: error occurred while fetching postmaster recipient

  Action: Check the next error message in your log file for more information.

OMD-11554, 0, omtmflg: error occurred while fetching postman flags.

  Action: Check the next error message in your log file for more information.

OMD-11555, 0, omtmini: error occurred while fetching route-table refresh

  Action: Check the next error message in your log file for more information.

OMD-11556, 0, omtmini: error occurred while fetching V12 package size

  Action: Check the next error message in your log file for more information.

OMD-11557, 0, omtmini: error occurred while fetching auto-reply history exp

  Action: Check the next error message in your log file for more information.

OMD-11558, 0, omtmini: error occurred while fetching notification type

  Action: Check the next error message in your log file for more information.

OMD-11559, 0, omtmini: error occurred while fetching partition Id

  Action: Check the next error message in your log file for more information.

OMD-11600, 0, omtpdlv: error occurred while fetching the next target hop

  Action: Check the next error message in your log file for more information.

OMD-11602, 0, omtpdlv: unknown destination path %ld ... skipping.

  Cause: Fail to get information of given path from database.

  Action: Check the previous error message in your log file for more information.

OMD-11605, 0, omtpdlv: failed to get a local lock on path %ld

  Action: Check the previous error message in your log file for more information.

OMD-11607, 0, omtpdlv: failed to relock path %ld.

  Action: Check the previous error message in your log file for more information.

OMD-11611, 0, omtpdlv: error occurred while connecting to hop %ld

  Cause: Failure of allocating memory or Oracle error.

  Action: Check the previous error message in your log file for more information if it's not likely to be memory problem.

OMD-11615, 0, omtpdlv: oracle error occurred on REMOTE node.

  Action: Check the next error message in your log file for more information.

OMD-11616, 0, omtpdlv: returned %ld from omtpbnc bouncing msgs.

  Action: Check the previous error message in your log file for more information.

OMD-11618, 0, omtpdlv: failed to get a lock on the remote om_out.

  Action: Check the previous error message in your log file for more information.

OMD-11624, 0, omtplck: PL/SQL error occurred while invoking mail_srvr.LOCK_REMOTE_SRVRS.

  Action: Check the next error message in your log file for more information.

OMD-11625, 0, omtplck: oracle error occurred while invoking remote lock procedure.

  Action: Check the next error message in your log file for more information.

OMD-11648, 0, omtpret: error occurrde while sending returned msg.

  Cause: Oracle error occurred.

  Action: Check the previous error message in the log file for more information.

OMD-12029, 0, omtmini: error occurred while fetching trace flag.

  Action: Check the next error message in your log file for more information.

OMD-12030, 0, omtmini: error occurred while fetching statistics flag.

  Action: Check the next error message in your log file for more information.

OMD-12031, 0, omtmini: error occurred while fetching send billing flag

  Action: Check the next error message in your log file for more information.

OMD-12032, 0, omtmini: error occurred while fetching receive billing flag

  Action: Check the next error message in your log file for more information.

OMD-12033, 0, POSTMAN: failed to set cache size for cursor management

  Cause: Out of memory.

  Action: Increase available memory. Please report a bug if there is enough memory.

OMD-12034, 0, omtmdin: Failed to move message %ld in folder %ld to D queue

  Action: Check the next error message in your log file for more information.

OMD-12035, 0, omtmdrc: Failed to delete recipients for message %ld from om_recipient.

  Action: Check the next error message in your log file for more information.

OMD-12036, 0, omtmgdi: Failed to fetch new delivery_id from om_dlv_seq.

  Action: Check the next error message in your log file for more information.

OMD-12037, 0, omtmgli: Failed to get a new local message ID from om_id_seq.

  Action: Check the next error message in your log file for more information.

OMD-12038, 0, omtmgpi: Failed to get information for path %ld.

  Action: Check the next error message in your log file for more information.

OMD-12039, 0, omtmgrn: Failed to fetch recipients for message %ld with delivery ID %ld.

  Action: Check the next error message in your log file for more information.

OMD-12040, 0, omtmgrs: Failed to fetch route table size.

  Action: Check the next error message in your log file for more information.

OMD-12041, 0, omtmibd: Failed to insert body records for message %ld

  Action: Check the next error message in your log file for more information.

OMD-12042, 0, omtmihd: Failed to insert header records into om_header for message %ld.

  Action: Check the next error message in your log file for more information.

OMD-12043, 0, omtmiin: Failed to insert instance record into om_instane for message %ld in folder %ld.

  Action: Check the next error message in your log file for more information.

OMD-12045, 0, omtminx: Failed to get information from om_cur_node.

  Action: Check the next error message in your log file for more information.

OMD-12046, 0, omtmirr: Failed to insert recipients into om_recipient for next hop %ld.

  Action: Check the next error message in your log file for more information.

OMD-12047, 0, omtmist: Failed to insert statistics into om_stat.

  Action: Check the next error message in your log file for more information.

OMD-12048, 0, omtmlbi: Failed to log billing information.

  Action: Check the next error message in your log file for more information.

OMD-12049, 0, omtpdlv: error occurred while clearing out om_ids.

  Action: Check the next error message in your log file for more information.

OMD-12050, 0, omtpdlv: error occurred while inserting messages into om_ids for path %ld.

  Action: Check the next error message in your log file for more information.

OMD-12051, 0, omtpdlv: error occurred while creating inclusion chain in om_local_out.

  Action: Check the next error message in your log file for more information.

OMD-12052, 0, omtpdlv: error occurred while clearing out in om_local_out

  Action: Check the next error message in your log file for more information.

OMD-12053, 0, omtpdlv: error occurred while deleting from om_recipient for path %ld

  Action: Check the next error message in your log file for more information.

OMD-12054, 0, omtpdlv: error occurred while deleting from om_ids.

  Action: Check the next error message in your log file for more information.

OMD-12055, 0, omtpdlv: error occurred while deleting from om_local_out.

  Action: Check the next error message in your log file for more information.

OMD-12056, 0, omtpdlv: error occurred while committing changes.

  Action: Check the next error message in your log file for more information.

OMD-12057, 0, omtplor: error occurred while acquiring object lock from path %ld.

  Action: Check the next error message in your log file for more information.

OMD-12058, 0, omtpulo: error occurred while updating om_lock with delivery ID %ld for path %ld.

  Action: Check the next error message in your log file for more information.

OMD-12059, 0, omtpilr: error occurred while inserting a om_lock record for path %ld.

  Action: Check the next error message in your log file for more information.

OMD-12061, 0, omtpbnc: error occurred while bouncing messages with size greater than %ld for path %ld.

  Action: Check the next error message in your log file for more information.

OMD-12062, 0, omtpbnc: error occurred while fetching affected recipients for bounced message %ld of path %ld.

  Action: Check the next error message in your log file for more information.

OMD-12063, 0, omtpcro: error occurred while inserting %ld records into remote om_out.

  Action: Check the next error message in your log file for more information.

OMD-12064, 0, omtpcro: error occurred while fetching %d records from om_out.

  Action: Check the next error message in your log file for more information.

OMD-12065, 0, omtpdat: error occurred while fetching %d records from om_datae.

  Action: Check the next error message in your log file for more information.

OMD-12066, 0, omtpdat: error occurred while fetching %d records from om_data.

  Action: Check the next error message in your log file for more information.

OMD-12067, 0, omtpdat: error occurred while inserting %d records into remote om_datae.

  Action: Check the next error message in your log file for more information.

OMD-12068, 0, omtpdat: error occurred while inserting %d records into remote om_data.

  Action: Check the next error message in your log file for more information.

OMD-12069, 0, omtpdin: error occurred while deleting remote message instances.

  Action: Check the next error message in your log file for more information.

OMD-12070, 0, %s: no enough space for even one record.

  Cause: Workspace isn't big enough for one record.

  Action: Increase parameter workspace when starting up the postman process.

OMD-12071, 0, omtphdr: error occurred while fetching %d records from om_header.

  Action: Check the next error message in your log file for more information.

OMD-12072, 0, omtphdr: error occurred while inserting %d records into remote om_header.

  Action: Check the next error message in your log file for more information.

OMD-12073, 0, omtpmov: error occurred while fetching %d records from local node.

  Action: Check the next error message in your log file for more information.

OMD-12074, 0, omtpmov: error occurred while inserting %d records into remote node.

  Action: Check the next error message in your log file for more information.

OMD-12075, 0, omtpret: error occurred while fetching type of message %ld from om_header.

  Action: Check the next error message in your log file for more information.

OMD-12076, 0, omtpret: error occurred while moving message %ld to dead folder.

  Action: Check the next error message in your log file for more information.

OMD-12077, 0, omtpret: error occurred while returning undelivered messages

  Action: Check the next error message in your log file for more information.

OMD-12078, 0, omtpurc: error occurred while updating remote om_recipient.mta_node with delivery ID %ld.

  Action: Check the next error message in your log file for more information.

OMD-12079, 0, omtmggi: error occurred while fetching gateway information.

  Action: Check the next error message in your log file for more information.

OMD-12080, 0, Error occurred while initializing daemon context.

  Action: Check the next error message in your log file for more information.

OMD-12081, 0, Oracle error %ld occurred while fetching sleeping infomation.

  Action: Check the next error message in your log file for more information.

OMD-12083, 0, omptdlv: error occurred while invalidating om_recipient records with out corresponding om_instance records.

  Action: Check the next error message in your log file for more information.

## Monitor Process Messages

23004 Server login to the database failed with error %ld

  Cause: Log in to database failed.

  Action: Make sure that you are using the correct user name and password. Also use `oerr` to check the returned error number.

23008 Error getting node state

  Cause: An error occurred while getting database status.

  Action: Check the Oracle error messages that follow this message.

23009 Registering server process failed with error %ld

  Cause: An error occurred while registering a process.

  Action: Check the Oracle error messages that follow this message.

23010 System has been shut down or restarted. Exiting...

  Cause: The system is not available.

  Action: Make sure the system is running.

23011 Error fetching timing parameters.

  Cause: An error occurred while retrieving process timing information.

  Action: Check the Oracle error messages that follow this message.

23014 Invalid class id specified

  Cause: An incorrect class ID was used.

  Action: Use a correct class ID: monitor process = 5, statistics process =6. You can prevent this type of error by using the Administration Tool to perform your task.

23017 Cleaning up process registration failed with error %ld

  Cause: An error occurred while clearing daemon process registration.

  Action: Check the Oracle error messages that follow this message.

23021 Error getting process ID

  Cause: Failed to get the current process ID.

  Action: Contact Oracle Support Services.

23022 Error getting hostname

  Cause: Failed to get the current host name.

  Action: Contact Oracle Support Services.

23023 Error %ld initializing cursor manager context

  Cause: This is usually caused by not having enough memory.

  Action: Close some applications and try again.

23050 Get parameters failed

  Cause: Failed to get monitor process parameter from the database.

  Action: Check the Oracle error messages that follow this message.

23100 Statstics process encountered error %ld

  Cause: The statistics process has errors.

  Action: Check other specific errors that describe the problem in detail.

23101 Error %ld getting sleep time

  Cause: Failed to get sleep time from the database.

  Action: Check the Oracle error messages that follow this message.

23106 Monitor process encountered error

  Cause: The monitor process has errors performing one of its tasks.

  Action: Check other specific errors that describe the problem in detail.

23120 Monitor work buffer allocation error.

  Cause: This is usually caused by not having enough memory.

  Action: Close some applications and try again.

23124 Creating report message failed with error %ld

  Cause: An error occurred while creating a message.

  Action: Check the Oracle error messages that follow this message.

23125 Failed to read message file.

  Cause: An error occurred while reading a message file.

  Action: Check to see if the message file exists. Also make sure that `ORACLE_HOME` is set correctly and make sure that the version is correct.

23417 Statistics SQL Statement Failed with error %ld

  Cause: An Oracle error occurred.

  Action: Use `oerr` to check the Oracle error message.

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