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## Oracle Support Policy for Predefined Workflows

Oracle Workflow is embedded in Oracle Applications and is used by its modules to automate and streamline business processes. You can use Oracle Workflow Builder to easily modify an existing business process without changing its application's code. Oracle Workflow also allows you to extend your workflow processes as your business rules change and mature.

Before you use Oracle Workflow to customize any predefined workflow process, you should familiarize yourself with the following customization guidelines to ensure standard and safe design and development practices. By following these guidelines, you will be able to supply important information to Oracle Support Services in helping you resolve any issues that arise from your customizations.

## Customization Guidelines

1. Verify that all setups have been completed as documented in the Oracle Workflow Guide, and the product-specific User's Guides.

2. Test the unmodified seeded workflow on a test database and ensure that it runs successfully with the setup and data specific to your environment.

3. Refer to the product-specific User's Guide and any documentation update, available on MetaLink, for the specific workflow of interest. These documentation sources specifically mention what should NOT be modified. Oracle Support Services will not support modifications to any object that is specifically documented as not modifiable.

4. Gradually build in customizations step-by-step, and test the customized workflow after each step.

5. When creating PL/SQL procedures, conform to the standard PL/SQL API templates documented in the Oracle Workflow Guide. Be sure to handle exceptions in the event of an error so you can track down the procedure where the error has occurred.

6. Do not implement the customized workflow in production without fully ensuring that it works successfully on a test database, which is a replica of your production setup.

### See Also

Resolving Customization Issues

What Is NOT Supported

What Is Supported

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