Oracle Web Cache Administration and Deployment Guide Release 1.0.2.3 Part Number A86722-03 |
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# E
Troubleshooting Oracle Web Cache Configuration

This appendix describes common configuration problems and debugging techniques for resolving them. It contains these topics:

- Startup Failures

- Application Web Server Capacity

- Wrong or Older Cached Content

## Startup Failures

If Oracle Web Cache does not start, it can be because of the following problems:

- Port Conflicts

- Privileged Ports

- Cache Memory

### Port Conflicts

During configuration, you configure a listening port from which Oracle Web Cache receives browser requests. By default, this port is 1100. You also configure listening ports for administration, invalidation, and statistics monitoring requests. By default, these ports are 4000, 4001, and 4002, respectively. In addition to configuring listening ports for Oracle Web Cache, you also configure the advertised port number from which the application Web server(s) can receive Oracle Web Cache requests.

When you start Oracle Web Cache, a port conflict check is performed. If there is a port conflict, Oracle Web Cache will fail to start. Port conflicts are reported to the event log file, `event_log`. The `event_log` file is located in `$ORACLE_HOME/webcache/logs` on UNIX and in `ORACLE_HOME``\webcache\logs` on Windows NT. Figure E-1 shows an excerpt of `event_log` with port conflict event messages.

#### Figure E-1 Event Log with Port Conflict Messages

    11/Jan/2001:11:04:42 -0800 -- Error: A failure occurred ( Address already in use
    ) when assigning a port ( domain: <NONE>, address: 0.0.0.0, port: 1100). Change
    PORT attribute of the LISTEN element in the configuration file to a suitable
    unused port.
    11/Jan/2001:11:04:42 -0800 -- Error: Failed to start the server.
    11/Jan/2001:11:04:42 -0800 -- Error: The server could not initialize
    11/Jan/2001:11:04:42 -0800 -- Information: The server is exiting
    11/Jan/2001:11:04:05 -0800 -- Warning: The admin server couldn't start the cache
    server, running in admin-only mode.

Note that the last message will only appear when the `admin` server process is started for the first time.

To resolve port conflicts:

1. Use Oracle Web Cache Manager to resolve the port conflicts.

   Typically, the Oracle Web Cache and the application Web server ports are in conflict. Verify the port assigned to Oracle Web Cache at Administering Web Sites > Oracle Web Cache Listen Port, and verify the host names and ports assigned to the application Web servers at Administering Web Sites > Application Web Servers.

2. Restart Oracle Web Cache.

   See Also: "Starting and Stopping Oracle Web Cache"

If the administration port is in conflict, the `admin` server process will not start, and the Oracle Web Cache Manager will not be accessible. The event log will contain event log messages that resemble the output in Figure E-2.

#### Figure E-2 Event Log with Administration Port Conflict Messages

    11/Jan/2001:10:56:11 -0800 -- Error: A failure occurred ( Address already in use
    ) when assigning a port ( domain: <NONE>, address: 0.0.0.0, port: 4000 ). Change
    PORT attribute of the LISTEN element in the configuration file to a suitable
    unused port.
    11/Jan/2001:10:56:11 -0800 -- Error: Failed to start the server.
    11/Jan/2001:10:56:11 -0800 -- Error: The server could not initialize
    11/Jan/2001:10:56:11 -0800 -- Information: The server is exiting

To resolve this port conflict, modify the `webcache.xml` file, an internal file that contains the configuration settings, and change the administration port number. The `webcache.xml` file is located in `$ORACLE_HOME/webcache` on UNIX and in `ORACLE_HOME``\webcache` on Windows NT. Figure E-3 shows an excerpt of the `webcache.xml` file with the line for the administration port shown in boldface.

#### Figure E-3 webcache.xml File

    <?xml version="1.0"?>
    <!DOCTYPE CALYPSO SYSTEM "internal:///webcache.dtd">
    <CALYPSO>
      <MULTIPORT>
        <LISTEN IPADDR="ANY" PORT="1100" PORTTYPE="NORM"/>
        <LISTEN IPADDR="ANY" PORT="4000" PORTTYPE="ADMINISTRATION"/>
        <LISTEN IPADDR="ANY" PORT="4003" PORTTYPE="INVALIDATION"/>
        <LISTEN IPADDR="ANY" PORT="4002" PORTTYPE="STATISTICS"/>
      </MULTIPORT>

### Cache Memory

Oracle Web Cache pre-allocates a large memory pool for data storage. When Oracle Web Cache is started, the `admin` and the `cache` server processes require 200 MB of memory to start. If there is not enough physical or virtual memory for these processes, the `cache` server process will fail to start. The event log will contain event log messages that resemble the output in Figure E-4.

#### Figure E-4 Event Log with Cache Memory Messages

    10/Oct/2000:10:58:02 -0600 -- Error: Oracle Web Cache Cache failed to initialize
    10/Oct/2000:10:58:02 -0600 -- Error: The server could not initialize
    10/Oct/2000:10:58:02 -0600 -- Information: The server is exiting
    10/Oct/2000:10:58:02 -0600 -- Warning: The admin server couldn't start the cache
    server, running in admin-only mode

To resolve this cache memory issue:

1. Allocate additional memory for the `admin` and the `cache` server processes to start.

2. Restart Oracle Web Cache.

   See Also: "Starting and Stopping Oracle Web Cache"

### Privileged Ports

Port numbers below 1024 are reserved for use by privileged processes on UNIX. If you want to configure Oracle Web Cache to listen on a port below 1024, such as on port 80, change the ownership of the `webcached` executable to `root` and run it as `root`. By default, the user that performed the installation is the owner of Oracle Web Cache executable.

To configure a privileged port:

1. Start Oracle Web Cache Manager.

   See Also: "Starting Oracle Web Cache Manager"

2. Configure the privileged port:

   1. In the navigator pane, select Administering Web Sites > Oracle Web Cache Listen Ports.

      The Oracle Web Cache Listen Ports page appears in the right pane.

   1. In the Oracle Web Cache Listen Ports page, choose Add.

      The Edit/Create Web Cache Listen Ports page dialog box appears.

   2. In the Oracle Web Cache IP Address field, enter the IP address of the computer running Oracle Web Cache.

   3. In the Oracle Web Cache Listening Port field, enter the listening port from which Oracle Web Cache will receive Web browser requests for the Web site. Ensure this port number is not already in use.

   4. Choose Submit.

3. Change the process identify of the `webcached` executables.

   If Oracle Web Cache was installed by the `root` user, change the user ID and group ID to the desired running process identify for Oracle Web Cache. The `webcached` executable will still be owned by `root`, but it will take on the new process identify once the privileged port is opened.

   If Oracle Web Cache was installed by a non-`root` user, you may want to change the user ID and group ID to a different user and group ID, such as `nobody`/`nobody`.

   To change the process identity:

   1. In the navigator pane, select Administering Oracle Web Cache > Process Identity.

      The Process Identity page appears in the right pane.

   1. In the Process Identity page, choose Change IDs.

      The Change Process Identity dialog box appears.

   2. Enter the new user in the New User ID field and the group ID of the user in the New Group ID field.

   3. Choose Submit.

4. In the Oracle Web Cache Manager main window, choose Apply Changes.

5. If not already owned by `root`, change the ownership of the `webcached` executable to `root`.

   1. Exit from Oracle Web Cache Manager, stop Oracle Web Cache, and log out of the computer.

      See Also: "Starting and Stopping Oracle Web Cache"

   1. Log back in as `root`.

   2. Change the ownership of the executable `webcached` to `root`.

          chown root $ORACLE_HOME/webcache/bin/webcached

6. Change the group of the executable `webcached` to the group ID you configured in Step 3.

       chgrp group_id $ORACLE_HOME/webcache/bin/webcached

7. Add set-user ID permission to the `webcached` executable.

       chmod u+s $ORACLE_HOME/webcache/bin/webcached

8. Log out of the computer, and re-login as the user configured in the Process Identify page.

9. Start Oracle Web Cache.

   When Oracle Web Cache starts, it will listen on the privileged port with the new process identity.

## Application Web Server Capacity

If an application Web server has reached capacity the following error message appears when accessing pages of a Web site:

    The application Web server is busy. Possible reach capacity.

This error indicates that the application Web server has reached capacity--that is, the number of concurrent connections has been exceeded. To resolve this problem, you can either:

- Increase capacity

  In the Administering Oracle Web Cache > Resource Limits page of Oracle Web Cache Manager, check the value of the Current Maximum incoming connections field. This field provides the currently configured capacity. If the capacity can be adjusted, increase it.

  See Also: "Task 3: Set Resource Limits"

- Evaluate the caching rules to determine if additional content can be cached

  See Also: Chapter 6, "Creating Rules for Cached Content"

## Wrong or Older Cached Content

If Oracle Web Cache is serving wrong or older content, perform these steps:

1. Check the correctness of rules.

2. Check the precedence, or order, of rules.

   See Also: Chapter 6, "Creating Rules for Cached Content"

3. Validate caching rules by analyzing the content of the access log file, `access_log`, and the event log file, `event_log`. If verbose logging is turned on in the event log, error messages about the cacheability rules will be reported.

   See Also: "Configuring Event Logs" for further information about turning on verbose logging

## Configuration Changes Made in Oracle Web Cache Manager

Configuration changes made in Oracle Web Cache Manager require the following steps:

1. In the Oracle Web Cache Manager main window, choose Apply Changes.

2. Stop and then restart Oracle Web Cache.

   See Also: "Starting and Stopping Oracle Web Cache"

If these steps are not followed, configuration changes will not take effect.

The currently displayed status message in Oracle Web Cache Manager informs you if one of these steps needs to be performed, or if the Oracle Web Cache is running with the current configuration.

See Also: "Status Messages" for further information about status message in Oracle Web Cache Manager

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