Documentation Sales and Client Relations
This guide lists the informational and error messages you may encounter when using the Oracle7 Enterprise Backup Utility.
The topics covered in this preface are:
Technical Support Information
(Please copy this page and distribute within your organization as necessary.)
Oracle Worldwide Support Services (OWSS) can be reached at the following numbers. The hours are detailed in your support contract.
In the USA: Telephone: 1.415.506.1500
In Europe: Telephone: +44 1344 860160
In Asia: Telephone: +61 3.924.6060
Please prepare the following information before you call, using this page as a checklist:
- Your CSI number (if applicable) or full contact details, including any special project information.
- The complete release numbers of the Enterprise Backup Utility and associated products (for example, Enterprise Backup Utility release 2.1).
- The operating system name and version number.
- Details of error codes and numbers and descriptions. Please write these down as they occur. They are critical in helping OWSS to quickly resolve your problem.
- A full description of the issue, including:
- What - What happened? For example, the command used and result
obtained.
- When - When did it happen? For example, during peak system load, or
after a certain command, or after an O/S upgrade.
- Where - Where did it happen? For example, on a particular system or
within a certain procedure or table.
- Extent - What is the extent of the problem? For example, production
system unavailable, or moderate impact but increasing with
time, or minimal impact and stable.
Note: Keep in mind what did not happen, as well as what did happen. This type of information can help OWSS to more quickly resolve your problem.
- Keep copies of any trace files, core dumps, and redo log files recorded at or near the time of the incident. OWSS may need these to further investigate your problem.
For installation-related problems, please have the following additional information available:
- listings of the contents of $ORACLE_HOME and any staging area, if used.
- installation logs (install.log, sql.log, make.log, and os.log) typically stored in the $ORACLE_HOME/orainst directory.
Documentation Sales and Client Relations
In the United States:
- To order hardcopy documentation, call Documentation Sales: 1.800.252.0303.
- For shipping inquiries, product exchanges, or returns, call Client Relations: 1.415.506.1500.
In the United Kingdom:
- To order hardcopy documentation, call Oracle Direct Response:
+44 990 332200.
- For shipping inquiries and upgrade requests, call Customer Relations: +44 990 622300.
Other European customers, please contact your local Oracle Support office for documentation or shipping inquiries.
Your Comments are Welcome
Please use the Reader's Comment Form at the back of this document to convey your comments to us. You can also reach us at:
Technical Publications Manager
Open Systems Operations and Tools
Oracle Corporation
500 Oracle Parkway
Box 659103
Redwood Shores, California 94065
Phone: 1.415.506.7000 FAX: 1.415.506.7360
E-mail: osdwrite@us.oracle.com