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Welcome

Welcome to the Oracle Utilities Customer to Meter 2.6.0 Utility Reference Model library.

The Utility Reference Models (URMs) are a set of business process models that show how Oracle Utilities Customer to Meter supports a utility's standard business processes. URMs represent "to-be" processes available "off-the-shelf." URMs also include information about the related architectural elements in the application and details that are associated with each business process. These are not considered product documentation.

URM Scope

The diagram below illustrates five major business areas. The URMs for Oracle Utilities Customer to Meter support business processes from the Manage Customers, Manage Revenue, and Manage Network Infrastructure areas.

Business Process Diagram

3 Manage Customer

3.1 Market to Customer

  • 3.1.2 C2M.CCB.v2.6 Manage Marketing Programs PDF DOC
  • 3.1.2.1 C2M.CCB.v2.6 Select Customers and Manage Marketing Programs PDF DOC

3.3 Manage Products and Service

  • 3.3.1 C2M.CCB.v2.6 Gather and Maintain Customer Information PDF DOC
  • 3.3.1.1 C2M.CCB.v2.6 Establish Person and or Account PDF DOC
  • 3.3.2 C2M.CCB.v2.6-MDM.v2.2 Manage Service Agreement PDF DOC
  • 3.3.2.1 C2M.CCB.v2.6 Start Premise Based Service PDF DOC
  • 3.3.2.2 C2M.CCB.v2.6 Start Non-Premise Based Service PDF DOC
  • 3.3.2.3 C2M.CCB.v2.6 Stop Premise Based Service PDF DOC
  • 3.3.2.4 C2M.CCB.v2.6 Stop Non-Premise Based Service PDF DOC
  • 3.3.3 C2M.CCB.v2.6 Manage Deposit PDF DOC
  • 3.3.3.1 C2M.CCB.v2.6 Refund Deposit PDF DOC
  • 3.3.3.2 C2M.CCB.v2.6 Determine Customer Deposit (Cash, Non-cash, 3rd party) PDF DOC
  • 3.3.3.3 C2M.CCB.v2.6 Review Deposits PDF DOC
  • 3.3.3.4 C2M.CCB.v2.6 Monitor Deposit - Calculate Interest PDF DOC
  • 3.3.5 C2M.CCB.v2.6 Establish and Maintain Loan PDF DOC
  • 3.3.5.1 C2M.CCB.v2.6 Establish and Maintain Loan PDF DOC
  • 3.3.6 C2M.CCB.v2.6 Manage Service Agreement and Landlord Agreement PDF DOC
  • 3.3.6.1 C2M.CCB.v2.6 Establish Landlord Agreement-Manage Premises PDF DOC
  • 3.3.6.2 C2M.CCB.v2.6 Start Premise Based Service for Landlord-Tenant PDF DOC
  • 3.3.6.3 C2M.CCB.v2.6 Stop Premise Based Service for Landlord-Tenant PDF DOC
  • 3.3.8 C2M.CCB.v2.6 Manage Net Energy Metering Service PDF DOC
  • 3.3.8.1 C2M.CCB.v2.6 Establish and Maintain Net Energy Metering Service PDF DOC

3.4 Manage Customer Relationships

  • 3.4.1 C2M.CCB.v2.6 Manage Contacts PDF DOC
  • 3.4.1.1 C2M.CCB.v2.6 Manage Customer Contacts PDF DOC
  • 3.4.2 C2M.CCB.v2.6 Develop Insight and Understanding PDF DOC
  • 3.4.2.1 C2M.CCB.v2.6 Maintain Customer Profile PDF DOC
  • 3.4.2.2 C2M.CCB.v2.6 Manage Customer Risk PDF DOC
  • 3.4.3 C2M.CCB.v2.6 Provide Customer Service PDF DOC
  • 3.4.3.1 C2M.CCB.v2.6 Process Miscellaneous Customer Requests PDF DOC
  • 3.4.3.3 C2M.CCB.v2.6 Process Customer Request For Literature and Forms PDF DOC
  • 3.4.4 C2M.CCB.v2.6 Manage Budget PDF DOC
  • 3.4.4.1a C2M.CCB.v2.6 Enroll in Budget PDF DOC
  • 3.4.4.1b C2M.CCB.v2.6 Enroll in Non-Billed Budget PDF DOC
  • 3.4.4.2a C2M.CCB.v2.6 Monitor and True Up Budget PDF DOC
  • 3.4.4.2b C2M.CCB.v2.6 Renew Non-Billed Budget PDF DOC
  • 3.4.4.3a C2M.CCB.v2.6 Cancel Budget PDF DOC
  • 3.4.4.3b C2M.CCB.v2.6 Expire Non-Billed Budget PDF DOC

4 Manage Revenue

4.1 Manage Financial Procedures

  • 4.1.1.1 C2M.CCB.v2.6 Manage Adjustment and Adjustment Approval PDF DOC
  • 4.1.1.2a C2M.CCB.v2.6 PS.Manage GL Procedures PDF DOC
  • 4.1.1.2b C2M.CCB.v2.6 JDE.Manage GL Procedures PDF DOC
  • 4.1.1.2c C2M.CCB.v2.6 EBS.Manage GL Procedures PDF DOC
  • 4.1.1.3a C2M.CCB.v2.6 PS.Manage AP Procedures PDF DOC
  • 4.1.1.3b C2M.CCB.v2.6 JDE.Manage AP Procedures PDF DOC
  • 4.1.1.3c C2M.CCB.v2.6 EBS.Manage AP Procedures PDF DOC

4.2 Manage Device Measurements and Bill Customers

  • 4.2.1 C2M.MDM.v2.2 Collect and Process Device Measurements PDF DOC
  • 4.2.1.1 C2M.MDM.v2.2 Upload Device Measurements PDF DOC
  • 4.2.1.2 C2M.MDM.v2.2 Manage VEE and VEE Exceptions PDF DOC
  • 4.2.1.5 C2M.CCB.v2.6 Maintain Measurement Cycle Schedule PDF DOC
  • 4.2.1.6 C2M.CCB.v2.6 Receive External Charges PDF DOC
  • 4.2.1.7 C2M.CCB.v2.6 Apply Miscellaneous Charges PDF DOC
  • 4.2.2 C2M.CCB.v2.6 Manage Bill PDF DOC
  • 4.2.2.1 C2M.CCB.v2.6 Update Billing Information PDF DOC
  • 4.2.2.1 C2M.MDM.v2.2 Calculate Usage PDF DOC
  • 4.2.2.2 C2M.CCB.v2.6-MDM.v2.2 Manage Meter Charges PDF DOC
  • 4.2.2.3 C2M.CCB v2.6-MDM.v2.2 Manage Item Charges PDF DOC
  • 4.2.2.4 C2M.CCB.v2.6 Manage External and Miscellaneous Charges PDF DOC
  • 4.2.2.5 C2M.CCB.v2.6 Manage Loan Charges PDF DOC
  • 4.2.2.6 C2M.CCB.v2.6 Manage Deposit Charges PDF DOC
  • 4.2.2.8 C2M.CCB.v2.6 Manage Billing Disputes PDF DOC
  • 4.2.2.9 C2M.CCB.v2.6 Manage Billing Inquires PDF DOC
  • 4.2.2.10a C2M.CCB.v2.6 Manage Budget Billing PDF DOC
  • 4.2.2.10b C2M.CCB.v2.6 Manage Monitored-Unmonitored-Non-Billed Budget Billing PDF DOC
  • 4.2.2.12 C2M.CCB.v2.6 Manage Payment Arrangement Charges PDF DOC
  • 4.2.2.14 C2M.CCB.v2.6 Manage Off Cycle Billing Charges PDF DOC

4.3 Collect Revenue

  • 4.3.1.1 C2M.CCB.v2.6 Manage Payments PDF DOC
  • 4.3.1.1a C2M.CCB.v2.6 Process Budget Payments PDF DOC
  • 4.3.1.1b C2M.CCB.v2.6 Process Non-Billed Monitored Budget Payments PDF DOC
  • 4.3.1.1c C2M.CCB.v2.6 Process Non-Billed Unmonitored Budget payments PDF DOC
  • 4.3.1.1d C2M.CCB.v2.6 Manage Autopayments PDF DOC
  • 4.3.1.1e C2M.CCB.v2.6 Manage Pay Plan Payment PDF DOC
  • 4.3.1.1f C2M.CCB.v2.6 Manage Credit Card Payment PDF DOC
  • 4.3.1.2 C2M.CCB.v2.6 Manage Workstation Cashiering PDF DOC
  • 4.3.2 C2M.CCB.v2.6 Perform Collection Activities PDF DOC
  • 4.3.2.1 C2M.CCB.v2.6 Manage Collection Process PDF DOC
  • 4.3.2.2 C2M.CCB.v2.6 Manage Severance Process PDF DOC
  • 4.3.2.3a C2M.CCB.v2.6 Manage Pay Plan PDF DOC
  • 4.3.2.4a C2M.CCB.v2.6 Manage Payment Arrangement PDF DOC
  • 4.3.2.5a C2M.CCB.v2.6 Manage Late Payment Charge PDF DOC
  • 4.3.2.6 C2M.CCB.v2.6 Manage Write Off Uncollectible Receivables PDF DOC
  • 4.3.2.7 C2M.CCB.v2.6 Manage Collection Agency Referrals PDF DOC
  • 4.3.2.8 C2M.CCB.v2.6 Manage Bankruptcy PDF DOC

5 Manage Network Infrastructure

5.1 Plan & Design Network

  • 5.1.5 C2M.CCB.v2.6 Manage Site Infrastructure PDF DOC
  • 5.1.5.1 C2M.CCB.v2.6 Manage Metered Site PDF DOC
  • 5.1.5.2 C2M.CCB.v2.6 Manage Un-Metered Site PDF DOC

5.3 Connect Products and Services

  • 5.3.2.1 C2M.SOM.Manage Field Activities and Service Orders PDF DOC
  • 5.3.3 C2M.MDM.v2.2 Manage Events PDF DOC
  • 5.3.3.1 C2M.MDM.v2.2 Upload Device Events PDF DOC
  • 5.3.3.2 C2M.MDM.v2.2 Manage Device Events PDF DOC

5.5 Manage Service Faults

  • 5.5.5 C2M.MDM.v2.2 Monitor and Manage Service Faults PDF DOC
  • 5.5.5.1 C2M.MDM.v2.2 Manage Service Investigative Orders PDF DOC

5.6 Manage Assets

  • 5.6.3 C2M.MDM.v2.2 Manage Devices PDF DOC
  • 5.6.3.1 C2M.MDM.2.2 Manage Device PDF DOC
  • 5.6.3.2 C2M.MDM.v2.2 Manage Device Installation and Commissioning PDF DOC
  • 5.6.3.3 C2M.MDM.v2.2 Manage Device De-Installation, Decommissioning and Retirement PDF DOC
  • 5.6.4.1 C2M.MDM.v2.2 Synchronize Master Data PDF DOC