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Welcome

Welcome to the Oracle Utilities Customer Care and Billing 2.5.0 Utility Reference Model library.

The Utility Reference Models (URMs) are a set of business process models that show how Oracle Utilities Customer Care and Billing supports a utility's standard business processes. URMs represent "to-be" processes available "off-the-shelf." URMs also include information about the related architectural elements in the application and details that are associated with each business process. These are not considered product documentation.

URM Scope

The diagram below illustrates five major business areas. The URMs for Oracle Utilities Customer Care and Billing support business processes from the Manage Customers, Manage Revenue, and Manage Network Infrastructure areas.

Business Process Diagram

3 Manage Customer

3.1 Market to Customer

  • 3.1.2 Manage Marketing Programs EPUB HTML PDF
  • 3.1.2.1 Select Customers and Manage Marketing Programs EPUB HTML PDF

3.3 Manage Products and Service

  • 3.3.1 Gather and Maintain Customer Information EPUB HTML PDF
  • 3.3.1.1 Establish Person and or Account EPUB HTML PDF
  • 3.3.2 Manage Service Agreement EPUB HTML PDF
  • 3.3.2.1 CCB.v2.5 Start Premise Based Service EPUB HTML PDF
  • 3.3.2.2 CCB.v2.5.Start Non-Premise Based Service EPUB HTML PDF
  • 3.3.2.3 CCB.v2.5.Stop Premise Based Service EPUB HTML PDF
  • 3.3.2.4 CCB.v2.5.Stop Non-Premise Based Service EPUB HTML PDF
  • 3.3.3 CCB.v2.5.Manage Deposit EPUB HTML PDF
  • 3.3.3.1 CCB.v2.5.Refund Deposit EPUB HTML PDF
  • 3.3.3.2 CCB.v2.5.Determine Customer Deposit EPUB HTML PDF
  • 3.3.3.3 CCB.v2.5.Review Deposits EPUB HTML PDF
  • 3.3.3.4 CCB.v2.5.Monitor Deposit - Calculate Interest EPUB HTML PDF
  • 3.3.5 CCB.v2.5.Establish and Maintain Loan EPUB HTML PDF
  • 3.3.5.1 CCB.v2.5.Establish and Maintain Loan EPUB HTML PDF
  • 3.3.6 CCB.v2.5.Manage Service Agreement and Landlord Agreement EPUB HTML PDF
  • 3.3.6.1 CCB.v2.5.Establish Landlord Agreement-Manage Premises EPUB HTML PDF
  • 3.3.6.2 CCB.v2.5.Start Premise Based Service for Landlord-Tenant EPUB HTML PDF
  • 3.3.6.3 CCB.v2.5.Stop Premise Based Service for Landlord-Tenant EPUB HTML PDF
  • 3.3.8 CCB.v2.5.Manage Net Energy Metering Service EPUB HTML PDF
  • 3.3.8.1 CCB.v2.5.Establish and Maintain Net Energy Metering Service EPUB HTML PDF

4 Manage Revenue

4.1 Manage Financial Procedures

  • 4.1.1.1 CCB.v2.5.Manage Adjustment and Adjustment Approval EPUB HTML PDF
  • 4.1.1.2a CCB.v2.5-PS.Manage GL Procedures EPUB HTML PDF
  • 4.1.1.2b CCB.v2.5-JDE.Manage GL Procedures EPUB HTML PDF
  • 4.1.1.2c CCB.v2.5-EBS.Manage GL Procedures EPUB HTML PDF
  • 4.1.1.3b CCB.v2.5-JDE.Manage AP Procedures EPUB HTML PDF
  • 4.1.1.3c CCB.v2.5-EBS.Manage AP Procedures EPUB HTML PDF

4.2 Manage Device Measurements and Bill Customers

  • 4.2.1 CCB.v2.5.Collect and Process Meter Reads and Miscellaneous Charges EPUB HTML PDF
  • 4.2.1.1a CCB.v2.5.Read Meter EPUB HTML PDF
  • 4.2.1.2a CCB.v2.5.Load Meter Reads EPUB HTML PDF
  • 4.2.1.3a CCB.v2.5.Validate Meter Reads EPUB HTML PDF
  • 4.2.1.5 CCB.v2.5.Maintain Meter Read Schedule EPUB HTML PDF
  • 4.2.1.6 CCB.v2.5.Receive External Charges EPUB HTML PDF
  • 4.2.1.7 CCB.v2.5.Apply Miscellaneous Charges EPUB HTML PDF
  • 4.2.2 CCB.v2.5.Manage Bill EPUB HTML PDF
  • 4.2.2.1 CCB.v2.5.Update Billing Information EPUB HTML PDF
  • 4.2.2.2 CCB.v2.5.Manage Meter Charges EPUB HTML PDF
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  • 4.2.2.3 CCB v2.5.Manage Item Charges EPUB HTML PDF
  • 4.2.2.4 CCB.v2.5.Manage External and Miscellaneous Charges EPUB HTML PDF

4.3 Collect Revenue

  • 4.3.1.1 CCB.v2.5.Manage Payments EPUB HTML PDF
  • 4.3.1.1a CCB.v2.5.Process Budget Payments EPUB HTML PDF
  • 4.3.1.1b CCB.v2.5.Process Non-Billed Monitored Budget Payments EPUB HTML PDF
  • 4.3.1.1c CCB.v2.5.Process Non-Billed Unmonitored Budget payments EPUB HTML PDF
  • 4.3.1.1d CCB.v2.5.Manage Autopayments EPUB HTML PDF
  • 4.3.2 CCB.v2.5.Perform Collection Activities EPUB HTML PDF

5 Manage Network Infrastructure

5.1 Plan & Design Network

5.3 Connect Products and Services

  • 5.3.2 CCB.v2.5.Manage Fieldworks EPUB HTML PDF
  • 5.3.2.1 CCB.v2.5.Manage Field Activities and Field Orders EPUB HTML PDF

5.6 Manage Devices