UPK Master Documentation Library

UPK 11.1 Documentation Library

Installation and Administration

Developer Installation Overview

The Server

The Client

Deployment Methods for Server/Client

Single Server

Multiple Servers

Server Access through Internet

Multiple Libraries

Remote and Virtual Environments

Developer Installation

3rd Party Application Installation

Single User Installation

Multi-user Installation

Install the Developer Database Manually

Install the Server

Install the Developer Client

Install Developer Servers for a Load-Balanced Multi-user Environment

Uninstall the Developer

Language Support

Knowledge Center Installation

Installation

Install the Knowledge Center Database Manually

Install Knowledge Center

Install the Content Root (available only in the Professional Edition)

Install the Knowledge Center User Import Utility

Install for Load Balancing

Configure Knowledge Center for SSO

Service Pack Installation

Apply the Service Pack to the Developer Server

Apply Service Pack Database Updates Manually to the Developer Server

Apply the Service Pack to the Developer Client

Apply the Service Pack to a Single User Developer Installation

Apply the Service Pack to the Knowledge Center Server

Apply the Service Pack Database Updates Manually to the Knowledge Center Server

Apply the Service Pack to the Knowledge Center User Import Utility

Apply the Service Pack to the Knowledge Center Content Root

Unattended Installation

Record the Parameter File

Run the Executable Silently

Author and Content Administration in the Developer

Manage Authors

Add Author

Add a New Author [Access It!]

Assign Author as Administrator

Edit Author

Edit an Author [Access It!]

Delete Author

Delete an Author [Access It!]

Change Password

Manage Library Permissions

Assign Folder Permissions to an Author

Remove Folder Permissions from an Author

Add or Edit a Group

Add or Edit a Group [Access It!]

Add Author to a Group

Assign Folder Permissions to a Group

Assign/Remove Folder Permissions for an Author [Access It!]

Delete a Group

View Folder Permissions

View and Edit Folder Permissions [Access It!]

Administer the Content Library

Manage State Values

Add a State Value

Add New State Values [Access It!]

Delete a State Value

Rename a State Value

Sequence State Values

Override Checked Out Documents

Purge Deleted Documents

Installed Utilities

Developer Utilities

Knowledge Center Utilities

Upgrade

Upgrade the Developer from 2.5, 2.6, or 2.7

Upgrade the Developer from 3.1.x, 3.5, or 3.5.1

Upgrade the Developer from 3.6.1 or 11.0

Upgrade a Single User Installation

Upgrade a Multi-User Installation

Upgrade the Server

Upgrade the Client

Decrypt the Web Configuration Information

Encrypt the Web Configuration Information

Upgrade and SAP NetWeaver Portal

Migrate to an Oracle Database

Upgrade Usage Tracking and Knowledge Pathways Versions prior to 11.0

Upgrade Usage Tracking

Upgrade Usage Tracking with the Conversion Utility

Upgrade Knowledge Pathways only

Upgrade Both Knowledge Pathways and Usage Tracking

Upgrade the Knowledge Pathways Database Manually

Convert Knowledge Pathways Content

Consolidate the Database

Upgrade Knowledge Center from 11.0

Upgrade the Knowledge Center Database Manually

Developer Documentation

Content Development

Get Started using the Developer

Review the Developer Interface

Start the Developer

Start the Developer [Access It!]

Create and Manage Content Profiles

Add a Content Profile

Edit a Content Profile

Delete a Content Profile

Switch Content Profiles

Configure Toolbars

Split the Work Area

Split the Work Area [Access It!]

Configure Toolpanes

Resize a Toolpane

Move a Toolpane

Display Multiple Toolpanes

Autohide a Docked Toolpane

Restore Default Toolbars and Toolpanes

Understand the Developer Basics

Open and Close the Library

Close and Open the Library [Access It!]

Use Folders and Documents

Understand the System Folder

Understand the Developer Document Types

Work with Document Editors

Outline Editor

Topic Editor

Web Page Editor

Package Editor

Role Editor

Glossary Editor

Assessment Editor

Question Editor

Document in Use Message

Link Related Documents

Reuse Documents

Document Properties

Undo/Redo Actions

Set Developer Defaults

General Developer Settings

Library Settings

Set Autosave Options [Access It!]
Autorecover a Document [Access It!]

Content Defaults

General Defaults

General Content Defaults [Access It!]

Recorded Content Defaults

Bubble Defaults

Bubble Defaults [Access It!]

Introduction/End Frame Bubble Defaults

Introduction/End Frame Defaults [Access It!]

String Input Defaults

String Input Defaults [Access It!]

Glossary Defaults

Web Page Defaults

Set Web Page Defaults [Access It!]

Assessment Defaults

Set Assessment Defaults [Access It!]

Sound Defaults

Export/Import Tools Options Defaults

Export Content Defaults [Access It!]
Import Content Defaults [Access It!]

Document Defaults

Options for Document Outputs

Set Preview/Publishing Options for Document Output [Access It!]

System Process Document

Job Aid

Training Guide

Instructor Manual

Test Document

Test Case

Test Results

Presentation

Player Defaults

Set Player Defaults [Access It!]

Preview Defaults

Suppress the Preview of Attachments [Access It!]

Recorder Defaults

Spelling Defaults

Target Applications

Convert Knowledge Pathways Content

Use the Developer in a Multi-user Environment

Create and Manage Login Profiles

Add a Login Profile

Edit a Login Profile

Delete a Login Profile

Switch the Library Login

Change Password

Work Online or Offline

Switch Between Online and Offline Operation

Get Documents for Offline Use

Check In and Check Out Documents

Check In/Out Indicators

Check In a Document

Check In Selected Documents [Access It!]

Check In All Documents

Check in All Documents [Access It!]

Check Out a Document

Check Out Documents [Access It!]

Cancel Check Out

Cancel a Document Check Out [Access It!]

Open a Checked-in Document

Open a Locked Document [Access It!]
Overwrite a Checked In Document [Access It!]

Version a Document

View Document History

View Document History [Access It!]

Roll Back a Document

Roll Back to a Previous Version [Access It!]

Refresh the Library and Outline Editor

Manage Folder Conflicts

Delete and Restore Documents

Delete Documents while Online or Offline

Delete a Document [Access It!]

View Deleted Documents

Restore a Deleted Document

Restore a Deleted Document from the Deleted View [Access It!]
Restore a Deleted Document from the Outline Editor [Access It!]

Manage Workflow

Assign Content State

Assign a State Value to a Document [Access It!]
Add New State Values [Access It!]

Assign Document Ownership

Assign Document Ownership [Access It!]

Use and Share Custom Views

About the Sample Custom Views

Use a Sample View [Access It!]

Share a Custom View

Understand Content Permissions

Work with Content Permissions [Access It!]

Manage the Library

Library Design Considerations

Work with Folders

Create a New Folder

Create a New Folder [Access It!]

Reserved Characters

Rename a Folder

Move a Folder

Copy a Folder

Delete a Folder

Expand and Collapse Folders

Print Library Folder Contents

Print Library Views [Access It!]

Work with Documents

Create a New Document

Create a New Module or Section

Create a New Module in the Library [Access It!]

Create a New Topic

Save a Document

Open a Document from the Library

Close a Document

Close a Document [Access It!]

Delete a Document and Related Documents

Delete a Document and Related Documents [Access It!]
Delete a Document [Access It!]
Delete the Selected Document Only [Access It!]

Rename a Document

Move a Document (Library)

Move a Document in the Library [Access It!]

Copy Documents in the Library

Copy and Paste (Library)

Copy and Paste a Document in the Library [Access It!]

Copy and Paste Special (Library)

Paste a Duplicate (selection and related) - Library [Access It!]
Duplicate a Folder [Access It!]

View Folder Content

Split the Work Area [Access It!]

Sort Documents

Sort Documents [Access It!]

Rearrange Columns

Rearrange Columns [Access It!]

Add and Remove Columns

Add and Remove Columns [Access It!]

Size Columns

Size Columns [Access It!]

Create a Custom View

Add a New View

Add a New View [Access It!]

Configure View Columns

Configure View Columns [Access It!]

Configure View Sort Order

Configure View Sort Order [Access It!]

Configure View Filter

Select Filter Columns

Use Filter Conditions

Configure View Filters [Access It!]

Edit an Existing View

Edit a View [Access It!]

Copy a View

Copy a View [Access It!]

Delete a View

Reset Defaults for Views

Reset View Defaults [Access It!]

Understand the System Folder

Attachment Icons

Publishing Styles

Roles

Templates

Supported Languages

Update the Library (Service Packs)

Upgrade Custom Document Publishing Styles

Back up Content

Restore a Database

Build an Outline

Navigate the Outline Editor

Open a Document from the Outline Editor

Change the Outline Editor View

Develop an Outline

Link a New Module

Link a New Module [Access It!]

Link a New Section

Link a New Section [Access It!]

Link a New Topic

Link a New Topic [Access It!]

Link an Existing Document

Link an Existing Document [Access It!]

Delete a Document Link

Delete a Document Link [Access It!]

Rename a Document

Move a Document (Outline Editor)

Move a Document in the Outline Editor [Access It!]

Copy and Paste a Document (Outline Editor)

Copy and Paste between Outlines [Access It!]
Paste a Copy (selection only) - Outline Editor [Access It!]
Paste a Duplicate (selection and related) - Outline Editor [Access It!]
Link a Document Using Copy and Paste [Access It!]
View the Documents in the Library [Access It!]

Print an Outline

Print Outline Details [Access It!]

Use Content Tools

Find and Replace Text

Replace a Font

Spell Check Content

Find a Document in the Library

Find a Document [Access It!]

Record Topic Content

Use the Recorder

Recorder Logic

Context Recognition in the Recorder

Start the Recorder

Record Topic Steps

Record a Topic [Access It!]

Add Notes

Record Different Action Types

Record a Paste Topic

Undo

Use Automatic Recording [Access It!]
Record a PowerPoint Slide Show [Access It!]

Use Record It!

Create Login Profile

Create a Topic or Test Document

Add Notes

Undo

Import Content Defaults

Set Options

Edit an Existing Topic or Test

Preview Your Topic

Add Optional Information

Submit Your Topic

Complete the Record It! wizard

Create a Topic or Test [Access It!]
Edit a Topic or Test [Access It!]

Use the Topic Editor

Navigate Frames

Navigate Frames using Navigation Buttons [Access It!]
Navigate Frames using the Frame Structure [Access It!]
Customize the Layout [Access It!]

Save a Topic

Save a Topic [Access It!]

Undo and Redo in the Topic Editor

Undo/Redo Multiple Actions [Access It!]

Control Topic Elements

Manipulate Frames

Insert a Missing Frame or Frames

Insert a Missing Frame or Frames [Access It!]

Re-Record a Topic

Re-record a Topic [Access It!]

Insert an Explanation Frame

Insert an Explanation Frame [Access It!]

Insert a No-Context Frame

Copy a Frame or Frames

Copy and Paste Frames [Access It!]

Select Multiple Frames

Copy Paths

Copy Decision Frames and Paths

Copy Decision Frames and Paths [Access It!]

Delete a Frame

Delete a Frame [Access It!]

Recapture a Screenshot

Recapture a Screenshot [Access It!]
Replace the Start Screen [Access It!]

Recapture an Action

Use Context IDs

Re-record Context IDs

Edit a Screenshot

Edit a Screenshot [Access It!]

Use Screenshot Publishing

Use Screenshot Publishing [Access It!]

Use Alternative Actions and Paths

Insert an Alternative Action

Insert an Alternative Action [Access It!]

Insert an Alternative Path

Insert an Alternative Path [Access It!]

Display Alternative Actions/Paths

Display Alternative Actions/Paths [Access It!]

Set the Current Action as the Default

Set Current Action as the Default Action [Access It!]

Change the End Frame of an Alternative Path

Change the End Frame of an Alternative Path [Access It!]

Delete an Action

Delete an Alternative Action [Access It!]

Delete a Path

Delete an Alternative Path [Access It!]

Use Decision Frames

Insert a Decision Frame

Insert a Decision Frame [Access It!]

Record Paths in a Decision Frame

Record Paths in a Decision Frame [Access It!]

Rename Paths in a Decision Frame

Rename Paths in a Decision Frame [Access It!]

Edit Header Text

Edit Header Text [Access It!]

Reposition Paths

Reposition Paths in a Decision Frame [Access It!]

Remove Paths

Delete a Decision Frame

Test the Decision Frame and Path [Access It!]

Edit Frame Properties

Edit Bubble Properties

Add Text to the Introduction and End Frames

Add Text to an Introduction/End Frame [Access It!]

Use Bubble Templates for a Frame

Use Bubble Templates for a Frame [Access It!]

Change the Template Text Font

Change the Template Text Font [Access It!]

Add Custom Bubble Text

Add Custom Bubble Text [Access It!]

Insert Template Text as Custom Text

Insert Template Text as Custom Text [Access It!]

Edit Custom Bubble Text

Format Custom Bubble Text

Format Custom Bubble Text [Access It!]

Specify the Play Mode for Custom Text

Specify the Playback Mode for Custom Text [Access It!]

Display Template Text in Know It Mode

Control Text for Player and Print Output

Control Text for the Player and Print Output [Access It!]

Hide a Frame for a Play Mode

Hidden Frames in Publishing

Rules for Hiding and Skipping Frames

Hide a Frame for a Play Mode [Access It!]

Preview Frame Text for Playback and Print Output

Preview Frame Text for Playback and Print Output [Access It!]

Hide the Bubble

Hide Bubbles using Frame Settings [Access It!]
Show/Hide Bubbles for All Frames [Access It!]

Select a Bubble Icon

Select a Bubble Icon [Access It!]

Change the Bubble Pointer

Change the Bubble Pointer [Access It!]

Change the Bubble Background Color

Change the Bubble Background Color [Access It!]
Move the Bubble [Access It!]

Edit Action Properties

Action Types

Object Type

Object Name

Define the Action for a Frame [Access It!]

Ignore Context Information

Create a New Action Area

Create a New Action Area [Access It!]

Delete an Action Area

Delete an Action Area [Access It!]

Copy an Action Area

Resize an Action Area

Resize/Redraw the Action Area [Access It!]

Move an Action Area

Move the Action Area [Access It!]

Disable the Action Area

Use Keep with Next

Use Keep with Next [Access It!]

Set Frame Delay

Set the Frame Delay [Access It!]

Create a Jump-in Point

Create a Jump-in Point [Access It!]

Keyboard Action Options

String Input Formatting Options

Add Implicit Text [Access It!]
Set String Input Formatting Options [Access It!]

Input Text Options

Replace Input Text

Replace Input Text [Access It!]

Delete Input Text

Delete an Input Text Entry [Access It!]

Add New Text to the Input Text List

Add a New Entry to the Input Text List [Access It!]

Add Meta Entries to the Input Text List

Add Meta Entries [Access It!]

Set the Default Text Entry

Set the Default Input Text Entry [Access It!]

Clear the Input Text Entry List

Clear the Input Text Entry List [Access It!]

String Input Scoring in Know It Mode

Edit External Content

Link an Attachment as a Concept: Topic Editor

Topic Editor - Link a Concept [Access It!]

Link to an Attachment from a Topic Frame

Topic Editor - Link to a Frame [Access It!]

Link to an Attachment from Bubble Text

Link Bubble Text to an Attachment [Access It!]

Change the Tooltip of a Frame Link

Change the Tooltip of a Frame Link [Access It!]

Change the Icon of a Frame Link

Change the Icon of a Frame Link [Access It!]

Use the Frame Comments Pane

Use Test It! Mode

Launch Test It! Mode

Play Test It! Mode

Test It! Mode in Knowledge Center

Publish and Play Test It! Mode [Access It!]

Enhance Content with Attachments

Attachment Considerations

Enhance Content with Packages

Package Considerations

Create a New Package

Create a New Package [Access It!]

Edit a Package

Add Items to a Package

Add Items to a Package [Access It!]

Move/Copy Items in a Package

Rename an Item in a Package

Delete Items in a Package

Edit Files in a Package

Create and Edit HTML Files in a Package

Use the HTML Editor [Access It!]

Delete a Package

Change the Package View

Package Behavior in Publishing

Enhance Content with Web Pages

Create a New Web Page

Create a New Web Page [Access It!]

Edit a Web Page

Add and Format Text

Add and Format Text in a Web Page [Access It!]

Insert a Hyperlink

Insert a Hyperlink to a Web Page [Access It!]
Insert a Hyperlink to a Package Item [Access It!]
Insert a Hyperlink to a URL [Access It!]

Edit Hyperlink Properties

Edit a Hyperlink [Access It!]

Remove a Hyperlink

Insert an Image

Insert an Image into a Web Page [Access It!]

Edit Image Properties

Edit Image Properties [Access It!]

Edit an Image in a Web Page

Copy and Paste Web Page Content

Rename a Web Page

Delete a Web Page

Web Page Behavior in Publishing

Enhance Content with URLs

URL Behavior in Publishing

Work with Relative URLs

URL Links in Content

Specify a Base URL

Add a Relative URL

Preview Relative URL Links

Publish Relative URL Links

Link Attachments

Link an Attachment as a Concept: Outline Editor

Outline Editor - Link an Existing Web Page [Access It!]
Outline Editor - Link a New Web Page [Access It!]
Outline Editor - Link an Existing Package File [Access It!]
Outline Editor - Link a New Section with Package [Access It!]
Outline Editor - Link a URL [Access It!]
Suppress the Preview of Attachments [Access It!]

Link an Attachment as a Concept: Topic Editor

Topic Editor - Link a Concept [Access It!]

Link to an Attachment from a Topic Frame

Topic Editor - Link to a Frame [Access It!]

Link to an Attachment from Bubble Text

Link Bubble Text to an Attachment [Access It!]
View Related Attachments [Access It!]

Change the ToolTip of a Frame Link

Change the Tooltip of a Frame Link [Access It!]

Change the Icon of a Frame Link

Change the Icon of a Frame Link [Access It!]

Manage Linked Attachments

Change a Link Target

Edit a Linked Package File

Edit Files in the Package Editor [Access It!]

Edit a Linked Web Page

Delete an Attachment Link

Delete an Attachment Link [Access It!]

Change the Icon of a Frame Link

Change the Icon of a Frame Link [Access It!]

Change the ToolTip of a Frame Link

Change the Tooltip of a Frame Link [Access It!]

Change the Order of Multiple Frame Links

Create a Custom Icon

Create a Custom Icon [Access It!]

Enhance Content with Sound

Sound Recording Best Practices

Sound Recording Best Practices [Access It!]

Record Sound

Enable Sound

Set Sound Recording Options [Access It!]

Configure the Recorder for Sound

Record Sound When Recording a Topic

Record Sound When Recording a Topic [Access It!]

Use the Recorder Deskband in Automatic Record Mode

Use the Recorder Deskband in Automatic Record [Access It!]

Record Sound in a Topic using the Sound Editor

Record Sound in the Topic using the Sound Editor [Access It!]

Record Sound in a Web Page using the Sound Editor

Record Sound in a Web Page using the Sound Editor [Access It!]

Insert Sound

Insert Sound [Access It!]

Import a Sound File

Export a Sound File

Edit Sound

Sound Editor Toolpane

Cut, Copy and Paste Sound

Cut, Copy, and Paste Sound Selections [Access It!]

Delete a Sound

Delete Sound [Access It!]

Select a Frame

Deselect a Sound

Adjust the Start and Stop Point of Sound in a Frame

Adjust the Start and Stop Point of Sound in a Frame [Access It!]

Crop Sound to Selection

Crop to Selection [Access It!]

Zooming to a Sound

Zoom the Audio Timeline [Access It!]

Adjust Sound Controls

Adjust Sound Controls [Access It!]

Extend Timeline

Extend the Waveform Timeline [Access It!]

Add Silence

Add Silence [Access It!]

Amplify Sound

Amplify a Sound Selection [Access It!]

Play Sound

Stop Sound File Playback

Play Sound in the Web Page Editor [Access It!]
Play Sound in the Topic Editor [Access It!]

Enhance Content with Questions and Assessments

Questions and Assessments in Player Content

Questions in Player Content

Assessments in Deployed Content

Inline Assessments

Pre- and Post-Assessments (available in Professional edition only)

Assessment Summary Page

Track Questions and Assessments

Understand Personalized Content (available in Professional edition only)

Design the Assessment

Configure Personalized Content

Publish a Player with Questions and Assessments [Access It!]
Publish a Document with Questions and Assessments [Access It!]

Develop Questions

Add Questions to Content

Create a Fill In Question

Create a Fill-in Question [Access It!]

Create a Hotspot Question

Create a Hotspot Question [Access It!]

Create a Matching Question

Create a Matching Question [Access It!]

Create a Multiple Choice (Single Answer) Question

Create a Multiple-Choice Question [Access It!]

Create a Multiple Choice (Many Answers) Question

Create a Multiple-Choice (Many Answers) Question [Access It!]

Create a True/False Question

Create a True/False Question [Access It!]

Create a User-Defined Question

User-Defined Question Example

Link Questions to an Outline

Link New Questions to an Outline [Access It!]
Set Associated Content [Access It!]
Set Remediation [Access It!]
Link Questions from the Library to an Outline [Access It!]

Delete a Question

Preview a Question

Preview a Question [Access It!]
Change Question Types [Access It!]

Develop Assessments

Set Assessment Defaults [Access It!]

Create a New Assessment

Create an Assessment [Access It!]

Add Questions to an Assessment

Add Questions to an Assessment [Access It!]
Add Know It? Questions to an Assessment [Access It!]

Reorder Questions in an Assessment

Change Assessment Properties [Access It!]

Delete Questions from an Assessment

Assessments for Personalized Content (available in Professional edition only)

Associated Assessments [Access It!]

Preview an Assessment

Preview an Assessment [Access It!]

Delete an Assessment

Work with the Assessment Coverage View

Select an Assessment

Use the Questions Column

Use the Questions Associated Table

View the Coverage for an Assessment [Access It!]

Improve Question Coverage

Add Questions to the Assessment

Add Questions using the Assessment Coverage View [Access It!]

Suggest Questions

Use Suggest Questions [Access It!]

Set Associated Content

Use Set Associated Content [Access It!]

Manage Document Relationships

View Related Documents

View Related Documents [Access It!]

View and Repair Broken Links

View and Repair Broken Links [Access It!]

Broken Links in Published Content

Broken Links in Questions and Assessments

Define Glossary Terms

Create a Glossary

Create a New Glossary [Access It!]

Edit a Glossary

Add a Glossary Term

Select a Definition Link Attachment

Select a Glossary Definition Link [Access It!]

Edit a Glossary Term

Delete a Glossary Term

Delete a Glossary Term [Access It!]

Assign a Glossary to a Document

Assign a Glossary to Documents in the Outline Editor [Access It!]
Assign a Glossary to Documents in the Library [Access It!]

Update Glossary Links

Update Glossary Links - Outline Editor [Access It!]
Update Glossary Links - Glossary Editor [Access It!]

Delete a Glossary

Remove a Glossary Assignment [Access It!]

Create Roles for Content Filtering

Edit a Master Role List

Open the Role Editor [Access It!]

Add a Role

Add a Role to the Master Role List [Access It!]

Rename a Role

Rename a Role [Access It!]

Delete a Role

Delete a Role from a Master Role List [Access It!]

Update a Master Role List

Create a New Role List

Assign Roles to Modules, Sections, Topics, Questions, or Assessments

Assign Roles to Documents [Access It!]
Remove Roles from Documents [Access It!]

View Document Properties

View Document Properties [Access It!]

Use the Properties Toolpane

Change Document Properties

Ways to Assign Properties

Assign a Property to Multiple Documents

General Properties

Change General Properties [Access It!]

Assessments Property

Associated Assessments [Access It!]

Context Property

Context for Topic verses Non-Topic Documents

Copy Context

Custom Properties

Glossary Property

Keywords Property

Assign Keywords

Delete Keywords

Rules for Assigning and Deleting Keywords

Language Property

Name Property

Resolution Property

Group for LMS Property

Roles Property

Assign Roles to Documents [Access It!]
Remove Roles from Documents [Access It!]

See Also Property

Create See Also Links [Access It!]

Template Property

Question Properties

Associated Content Property

Set Associated Content [Access It!]

Remediation Property

Set Remediation [Access It!]

Assessment Properties

Answer Order Property

Passing Score

Question Order Property

Remediation Property

Show Associated Content Property

Summary Property

Change Assessment Properties [Access It!]

Topic Properties

Know It? Options

Include Bubble Text in Know It? Mode [Access It!]
Display Template Text in Know It? Mode [Access It!]

Know It? Required Percent

Set Global Scoring Defaults for Know It? [Access It!]
Set Scoring Defaults for Selected Topics [Access It!]

Know It? Remediation Levels

Set Global Remediation Levels [Access It!]
Set Remediation Levels for Selected Topics [Access It!]

LMS Play Modes Property

Play Modes Property

Change the Play Modes Property [Access It!]

Play Sound Property

Show Bubbles Property

Show/Hide Bubbles for All Frames [Access It!]

Document Output Properties

Required Fields and Output Results for the System Process Document

Add Text to a System Process Document Table [Access It!]

Add Document Revision Text

Add Text to a Document Output Field [Access It!]

Preview a Topic

Preview Player Modes

Play See It! Mode

Play Try It! Mode

Play Know It? Mode

Preview Know It? Changes [Access It!]

Play Do It! Mode

Preview a Play Mode [Access It!]

Preview Documents

System Process Document

Job Aid

Training Guide

Instructor Manual

Test Document

Test Results

Preview a Document [Access It!]

Preview a Presentation

Preview a Presentation [Access It!]
Preview Publishing Categories [Access It!]

Publish Content

Deployment Formats

Player and LMS

HTML Web Site

Standalone Topic Files

Document Formats

Attachments in Document Formats

Options for Document Outputs

Set Preview/Publishing Options for Document Output [Access It!]
Add Text to a Document Output Field [Access It!]

System Process Document

Add Text to a System Process Document Table [Access It!]

Job Aid

Training Guide

Instructor Manual

Add an Instructor Note [Access It!]

Test Document

Test Results

Test Case

Presentation

Use the Publishing Wizard

Publishing Destination

Use Player Publishing Options [Access It!]
Reset Player Options [Access It!]

General Publishing Options

Publish by State [Access It!]
Publish by Roles [Access It!]
View Player Content by Roles [Access It!]

Advanced Options

Publish using Publishing Categories [Access It!]
Publish Server vs. Local Content [Access It!]

Publishing Formats

Publish Content for the Player [Access It!]
Print It! Options for Player Publishing [Access It!]
View Attachments in the Player [Access It!]
Publish for a Document Output [Access It!]
Publish a Document with Questions and Assessments [Access It!]
Publish a Presentation [Access It!]

Customize Publishing Styles

Create Styles

Customize Styles [Access It!]
Create a Publishing Category [Access It!]

Rename a Publishing Style

Rename a Publishing Style [Access It!]

Remove the Document Type from the File Name

Customize the Player

Customize the Player Interface Graphics

Customize Player Header Elements

Customize the Table of Contents and Search

Customize Player Mode Buttons

Customize the Player Interface Borders

Customize Player Style Elements [Access It!]

Customize the Bubble Header Bar

Customize Windowed See It! Mode

Customize the My Roles and Preferences

Customize Question Elements

Customize Assessment Elements

Control "For Example" Text in String Inputs

Suppress Scores in Know It? Mode

Hide the Click Graphic in See It! Mode

Disable Player Navigation Bookmarks and Preference Settings

Disable Share link

Display Frame ID in Topic Playback

Customize the Presentation Format

Customize the Presentation Style [Access It!]

Customize the Test Case Output

Customize Document Formats

Open a Document Template [Access It!]

Use Bookmarks

Use Bookmarks [Access It!]

Publishing Template Toolbar

Insert Bookmarks using the Template Toolbar [Access It!]
Add the Frame Instructor Notes Bookmark [Access It!]

Insert, Move, and Delete Bookmarks

Move and Delete Bookmarks [Access It!]

Bookmarks in Multi-topic Formats

Insert Bookmarks for Questions and Assessments

Insert Bookmarks for Custom Properties

Insert Word Fields, Static Text, and Graphic Objects

Insert Static Text [Access It!]
Modify Screenshots [Access It!]

Format Bookmarks and Text

Format Bookmarks and Text [Access It!]
Format Tables [Access It!]

Bookmark Reference

Style Reference

Modify the Header or Footer

Modify the Header or Footer [Access It!]

Check Syntax

Check Syntax [Access It!]
Save and Test the Document Template [Access It!]

Customize Logos by Category

Use the Customize Logo Tool

Use the Customize Logo Tool [Access It!]

Command-Line Publishing

Use Command-Line Publishing

Execute Batch Publishing

Export/Import Content

Export Content

Export Content [Access It!]

Import Content

Import Content [Access It!]

Export and Import Sound Files in Bulk

Export Sound Files in Bulk

Use the Sound Report

Import Sound Files in Bulk

Extract a Developer Archive

Understand Developer Archives

Recompress a Developer Archive

Localize Content

Export Content for Localization

Import Localized Content

Localization using XLIFF

Localization Using Microsoft Word

Localization: Duplicate and Export Content [Access It!]
Localization: Import Translated Content [Access It!]
Localization: Change Templates and Update Glossary Links [Access It!]

Summary of the Localization Process

Customize Templates

Start the Template Editor

Edit the Template.xml File

Edit a Class

Edit an Event in a Class

Edit or Suppress Example Text for String Input Events

Add a Local Template to an Event

Change Instructional Text

Change Instructional Text for the Player

Change Instructional Text for Know It? Mode

Change the Font Format for Template Text

Translate Templates

Edit Event Names

Edit Key Names

Edit Shift Key Prefixes

Use Genders

Appendix A: Considerations for Setting Defaults

Set Workstation Defaults

Set the Windows Default Color Scheme

Set the Video Resolution and Color Depth

Change the Taskbar Settings

Turning Off Other Applications

Set the Defaults in the Target Application

Set Content Defaults

Set Bubble Defaults

Set Other Font and Color Defaults

Set the Frame Delay

Set Know It? Defaults

Appendix B: Development Considerations

Assign Development Tasks and Flow

Create Scripts

Suggestions for Developing Content

Create Content in Multiple Languages

Development Tips

Test the Content

Test Play Modes

Player Window

Document Outputs

Appendix C: Develop Content for Different Deployments

Develop Content for Deployment in the Player

Outline

Attachments: Web Pages and Packages

What Appears in Which Play Mode

Fonts and Colors

Develop Content for Deployment as Printed Documentation

Outline

Attachments

What Appears in the Document Outputs

Control Bubble Text for Document Outputs

Developer 3rd Party Copyright Statements

Content Deployment

Deploy the Player

Deploy the Player on a Web Server

Access Deployed Content using Internet Explorer

Access Deployed Content using Firefox

Play Content from a Hard Drive or CD

Use Play.exe

In-Application Support

Plan for Deploying In-Application Support

Deploy the Player through an LMS

AICC Compliance

Content Structure and Description Files

AICC API Function Calls

AICC Data Element Usage

Configure Content for a non-LMS Server using AICC

Configure Content for SSL (HTTPS) Protocol

SCORM Compliance

Content Structure and Metadata Files for SCORM 1.2 and SCORM 2004

SCORM API Function Calls

SCORM Data Element Usage

Switch SCORM Versions in Published Packages

Use Content through an LMS

Sections/Concepts

Topics

Assessments

Questions

LMS Groups

Using Debug Mode to Debug LMS Issues

Launch Content from Other Applications

Launch a Document

Launch a Topic in a Play Mode

Launch Windowed See It! Mode

Deploy Standalone Topics

Play a Standalone Topic

Deploy an HTML Web Site

Deploy Presentation Content

Player Cookies

Content Player

Use the Player

View the Outline

Use the Navigation Controls

Filter Content by Role

Perform a Search

Use the Applicable Option

Display Concepts

Use the Player Toolbar

Use the Play Mode Toolbar

Play Content

Play See It! Mode

Play Try It! Mode

Play Do It! Mode

Use Do It! Mode in Firefox

Play Know It? Mode

Know It? Mode Action Types and Events

Enter Text in Know It? Mode

Print Know It? Results

Use Print It! Mode

Answer a Question

View Remediation

Take an Assessment

Use the Assessment Summary Page

Set Player Preferences

Additional Playback Options

Play See It! Mode in a Window

View Hyperlinks

Use Sound in the Player

Choose Jump-In Points

View Alternative Paths and Alternative Actions

View Decision Frames

Additional Features

See Also Links

Share Link

Ask an Expert (available in Professional edition only)

Notes (available in Professional edition only)

Provide Feedback

Player 3rd Party Copyright Statements

In-Application Support

In-Application Support Overview

Plan for Deploying In-Application Support

Target Application Configuration and Content Creation

Implement In-Application Support

Obtain Content

Configure Content

Use the In-Application Support Player Configuration Utility

SmartHelp

Target Application-Specific Configuration Settings

Oracle E-Business Suite Special Options

SAP GUI for HTML and Windows Special Options

Deploy the Content on a Web Server

Integrate Help in Target Applications

Agile CNM

Agile PLM

JD Edwards EnterpriseOne

JD Edwards World

Oracle E-Business Suite

Oracle (Hyperion) EPM

Oracle Fusion Applications

Oracle Knowledge Center

PeopleSoft

Primavera Contracts Management

Primavera P6

SAP GUI for Windows and SAP GUI for HTML

Siebel CRM (On Premise)

Install SmartHelp for Browser-based Applications

Install SmartHelp for Microsoft Internet Explorer

Install SmartHelp for Mozilla Firefox

Use the SmartHelp Installer

Uninstall Plugins

Knowledge Center Documentation

User and Content Management

Understand the Manager User Interface

Search and Filter Lists

Search for Users [Access It!]

Select (available only in the Professional edition)

Sort

Workgroup option (available only in the Professional edition)

Manage Users

Create a User

User Properties

Create a User [Access It!]
Set User Permissions [Access It!]
Enable a User as an Expert or Feedback Monitor [Access It!]

Edit/Delete a User

Edit and Delete User Accounts [Access It!]
Search for Users [Access It!]

Import Users

Set Up the Data File

Configuring a Database Connection for Import

Run the User Import Utility

Run the User Import Utility from a Command Line

Enroll a User in Knowledge Paths (available only in the Professional edition)

Assign a Knowledge Path to a User [Access It!]
Assign Dates to Enrollment for a User Group or User [Access It!]

Enroll a User in User Groups (available only in the Professional edition)

Add a User to Multiple User Groups [Access It!]

Manage User Groups (available only in the Professional edition)

Create a User Group

Create a User Group [Access It!]

Edit/Delete a User Group

Enroll a User Group in Knowledge Paths

Assign a Knowledge Path to a User Group [Access It!]

Enroll a User Group in Titles

Enroll a User Group in Titles [Access It!]

User Enrollment in a User Group

Add Multiple Users to a User Group [Access It!]

Manage Knowledge Paths (available only in the Professional edition)

Types of Knowledge Paths

Knowledge Path Demo [Access It!]

Create a Knowledge Path

Create a Single Activity Knowledge Path [Access It!]

Add an Activity

Link Content to an Activity

Add Content to an Activity [Access It!]

Activity Properties

Add Assessments to an Activity [Access It!]
Set Remediation Options for Subjects [Access It!]
Set Remediation Options for Assessments [Access It!]
Create a Curriculum Knowledge Path [Access It!]
Add an Activity to a Knowledge Path [Access It!]
Use the Required Option [Access It!]
Create an Organizational Knowledge Path [Access It!]
Allow Personalized Content [Access It!]
Create an Assessment-Only Activity [Access It!]

Edit/Delete an Activity

Move Activities

Copy Activities

Enroll Multiple User Groups in a Knowledge Path

Enroll Multiple User Groups in a Knowledge Path [Access It!]

Enroll Multiple Users in a Knowledge Path

Enroll Multiple Users in a Knowledge Path [Access It!]
Assign Dates to Enrollment for a User Group or User [Access It!]

Change the Sort Order

Manage Titles

Import a Title

Import a Title [Access It!]

Title Properties (available only in the Professional edition)

Edit Title Properties [Access It!]

Re-Import a Title

Manage Custom User Fields (available only in the Professional edition)

Field Types and Options

Edit/Delete Custom User Fields

Use Knowledge Path Categories (available only in the Professional edition)

Create a Knowledge Path Category

Create Knowledge Path Categories [Access It!]

Edit/Delete a Category

Use Workgroups (available only in the Professional edition)

Create a Workgroup

Workgroup Properties

Username Patterns

Edit/Delete a Workgroup

Enable Multiple Workgroups

Manage Content Roots

Properties

Edit/Delete a Content Root

Manage the Knowledge Center Server

Server Properties

User Permissions

General Options (available only in the Professional edition)

View Server Settings [Access It!]

Customize the Knowledge Center User Interface

Basic Customization

Create a Customization File

Modify a Customization File

Replace the Graphics

Advanced Customization

Customize Text

HTML Tags in Text Blocks

Customize Graphics

Add a Message to the Home Page

Change the Appearance of Text

Customize Subject Outline Highlight Colors

Change the Frame Border Color

Knowledge Center Cookies

Reports Management

Custom Reports

Reporting

Open the Report List

Open the Reports List [Access It!]

View a Custom Report

View a Report [Access It!]

View Report Details

View Report Details [Access It!]

Modify a Custom Report

Save a Report with a New Name

Save a Copy of a Report with a New Name [Access It!]

Delete a Custom Report

Delete a Report [Access It!]

Filtered Reports

Date Range Filter

Run a Report with a Date Range Filter [Access It!]

User Names Filter

Run a Report with a Username Filter [Access It!]

Search for User Names

Search for User Names for a Report [Access It!]

Outline Item Filter

Run a Report with an Outline Item Filter [Access It!]

Playback Mode Filter

Run a Report with a Playback Mode Filter [Access It!]

Report Format

Select a Report Format [Access It!]

Workgroup Filter (available in Professional edition only)

Design a New Custom Report

Create a New Report

Create a New Report [Access It!]

Name a Report

Name a Report [Access It!]

Add Report Groups

Add a Report Group [Access It!]

Remove a Group from a Report

Add Data Columns to a Report

Add a Data Column [Access It!]

Remove a Data Column from a Report

Delete a Report Group or Data Column [Access It!]

Preview a Report

Preview a Report [Access It!]

Save a New Report

Save a Report [Access It!]

Select Report Filters

Set Default Values for Report Filters

Default Values for a Date Range Filter

Create a Date Range Filter [Access It!]

Default Values for a User Names Filter

Create a User Name Filter [Access It!]

Default Values for an Outline Item Filter

Create an Outline Filter [Access It!]

Default Values for a Playback Mode Filter

Create a Playback Mode Filter [Access It!]

Default Values for Workgroup Filter (available in Professional edition only)

Format a Report

Format a Report [Access It!]

Report Options

Export and Import Reports

Export a Report

Export a Report [Access It!]

Import a Report

Import a Report [Access It!]

External Reports (available in Professional edition only)

Create an External Report

External Tools

Microsoft Excel

Crystal Reports

Web Pages

Database Views

Data Types

User Data Views

KPVIEW_USER

KPVIEW_USERGROUP

KPVIEW_USER_USERGROUP

KPVIEW_WORKGROUP

Learning Object Data Views

KPVIEW_LO_STRUCTURE

KPVIEW_AU

KPVIEW_AU_STRUCTURE

KPVIEW_ASSESSMENT

KPVIEW_LO_QUESTION

KPVIEW_QUESTION

KPVIEW_WORKGROUP_LO

KPVIEW_WORKGROUP_AU

KPVIEW_PACKAGE

Knowledge Path and Activities Views

KPVIEW_PATH

KPVIEW_PATH_CATEGORY

KPVIEW_USER_PATH

KPVIEW_USER_ACTIVITY

KPVIEW_ACTIVITY_LO

KPVIEW_ACTIVITY

KPVIEW_SUBJECT_DESCENDANT

Tracking Data

KPVIEW_SUBJECT_LO_SUMMARY

KPVIEW_SUBJECT_AU_SUMMARY

KPVIEW_LO_RESULT

KPVIEW_LO_SESSION

KPVIEW_SUBJECT_AU_DETAIL

KPVIEW_PREASSESS_RUNTIME

KPVIEW_PREASSESS_SUMMARY

KPVIEW_POSTASSESS_RUNTIME

KPVIEW_POSTASSESS_SUMMARY

KPVIEW_ASSESSINSUBJECT_RUNTIME

KPVIEW_QUESTION_INTERACTION

KPVIEW_QUESTION_DETAIL

TOPIC_VIEW

External Report Properties

Create an External Report Link

Edit and Delete an External Report Link

Standard Reports (available in Professional edition only)

View Standard Reports

Run a Standard Report [Access It!]

Activity List

Assessment Analysis

Knowledge Path Summary

Knowledge Paths for Titles

Skill Assessment

Usage Frequency

Usage Summary

User List Detail

User Progress

User group List

Workgroup List Detail (available in multiple workgroups only)

Workgroup Title Detail (available in multiple workgroups only)

Knowledge Center

Log in

Create a New User

Home Page

Continue Subjects in Progress

View Usage Summary

Knowledge Paths

Knowledge Paths Page

Enroll in a Knowledge Path

Paths to Subjects Page

Play a Subject

Answer Questions

Add a Note

Use the Notebook [Access It!]

Share Content link

Provide Feedback

Provide Content Feedback [Access It!]

Assessments

Answer Assessment Questions

Answer Know It? Questions

Use the Summary Page

Use the Personalized Content Feature

Search

User Profile

Answer a Question

Answer a Question - Expert [Access It!]

Ask an Expert

Ask a Question - User [Access It!]

Review Feedback

Review Feedback [Access It!]
Monitor User Feedback [Access It!]

Notebook

Use the Notebook [Access It!]

Note: To copy a link, follow these steps:

Point to the link for the topic in the desired mode.
Right-click the link for the mode. A shortcut menu appears.
Navigate to the web page or document where you want to place the link.
Right-click the mouse in the position where you want the link to appear. A shortcut menu appears.
Click Paste on the menu. The link appears.