FAQ ID: 005300
Updated: 2005-06-13
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP
Microsoft Office: 2000 or later

Which versions of Microsoft Office work with the Oracle Real-Time Collaboration Add-in for Microsoft Office?

The Oracle Real-Time Collaboration Add-in for Microsoft Office works with Microsoft Office 2000 or later. You can use it to schedule web conferences directly from Microsoft Outlook 2000 and Microsoft Outlook 2003. Microsoft Outlook Express is not supported.

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FAQ ID: 005306
Updated: 2005-07-19
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP
Microsoft Office: 2000 or later

How do I install or upgrade the Oracle Real-Time Collaboration Add-in for Microsoft Office?

To install or upgrade to the latest version of the Oracle Real-Time Collaboration Add-in for Microsoft Office, follow these steps:

1. Exit from all Microsoft Office applications, and close any Web browser windows that display Microsoft Office documents.
2. Sign out and exit from Oracle Messenger. Make sure that the Oracle Messenger icon does not appear in your system tray (in the lower right corner of your screen).
3. If the Oracle Real-Time Collaboration Add-in for Microsoft Office is already installed, remove it. To remove it, from the Windows Start menu, choose Settings, then choose Control Panel, and then choose Add or Remove Programs. Otherwise, you can skip this step.
4. If you removed the Oracle Real-Time Collaboration Add-in for Microsoft Office, restart your computer. Otherwise, you can skip this step.
5. To install or upgrade to the latest version of the Oracle Real-Time Collaboration Add-in for Microsoft Office, log in to Oracle Real-Time Collaboration and click Download RTC Add-in for MS Office under Quicklinks.

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FAQ ID: 005301
Updated: 2005-06-15
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP
Microsoft Office: 2000 or later

How do I join a Web conference from Microsoft Outlook?

To join a scheduled Web conference, follow the instructions that were e-mailed to you. You can also join the Web conference directly from Microsoft Outlook, as follows:

1. In Microsoft Outlook, click the Calendar folder.
2. Double-click the web conference entry in your calendar. The appointment window opens.
3. Click Join Conference.
4. Enter the conference key if prompted.

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FAQ ID: 005302
Updated: 2005-07-08
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP
Microsoft Office: 2000 or later

How do I start an instant Web conference from Microsoft Office?

To start an instant Web conference from a Microsoft Office application:

1. If it is not already running, start a Microsoft Office application.
2. In the Oracle RTC toolbar, click Instant Conference.
3. (Optional) Enter a title and/or conference key for your conference in the Instant Conference window.
4. Click Start Conference.

The Oracle Web Conferencing Console opens and the conference begins.

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FAQ ID: 005303
Updated: 2005-07-08
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP
Microsoft Office: 2000 or later

How do I chat with my Oracle Messenger contacts from Microsoft Office?

NOTE: You must be signed in to Oracle Messenger if you want to chat with other Oracle Messenger users from Microsoft Office. Also, the username you enter in RTC Preferences must be the same username you use to sign in to Oracle Messenger.

To start chatting with an online contact from Microsoft Office:

1. Before starting a Microsoft Office application, make sure you are signed in to Oracle Messenger.
2. Open a Microsoft Office application, such as Microsoft Word.
3. In the Oracle RTC toolbar, click Start Chat to display a list of contacts who are online.
4. Select a contact to open a new chat window.
5. Type your message in the lower pane of the chat window, and click Send. The message you send is displayed in the upper pane. When the contact responds, his or her message is displayed in the upper pane under your message.

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FAQ ID: 005304
Updated: 2005-06-15
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP
Microsoft Office: 2000 or later

Why is the Start Chat button missing from the Oracle Real-Time Collaboration Add-in for Microsoft Office toolbar?

If the Start Chat button is missing from the Oracle Real-Time Collaboration Add-in for Microsoft Office toolbar, verify the following:

• Make sure you are signed in to Oracle Messenger. If you are already signed in to Oracle Messenger, try signing out and then sign in again after you open a Microsoft Office document.

If the Start Chat button is still missing, verify the following:

• Make sure that the RTC server specified in the Oracle RTC Add-in Preferences dialog box is the same server you use to sign in to Oracle Messenger, as follows:

1. In the Oracle RTC Add-in for Microsoft Office toolbar, choose Preferences from the Oracle RTC menu. Examine the setting for RTC Server in the Preferences dialog box.
2. Sign out of Oracle Messenger and click the Sign in link. Examine the setting for Server in the Sign In dialog box.

The server setting in the Oracle RTC Preferences must match the server setting you entered for Oracle Messenger.

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FAQ ID: 005305
Updated: 2005-06-15
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP
Microsoft Office: 2000 or later

Why can't I schedule a Web conference using the Oracle Real-Time Collaboration Add-in for Microsoft Office?

If the Oracle Connector for Outlook is installed on your computer, you can only schedule Web conferences using the Microsoft Outlook Calendar. If you want to schedule Web conferences using the Oracle Real-Time Collaboration Add-in for Microsoft Office, you must uninstall Oracle Connector for Outlook.

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FAQ ID: 005307
Updated: 2005-07-19
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP
Microsoft Office: 2000 or later

A message says "Error in loading module"

If you see the message "Error in loading module" when you try to select any of the Oracle Real-Time Collaboration Add-in for Microsoft Office menu options, you should remove the Oracle Real-Time Collaboration Add-in for Microsoft Office and re-install it. See "How do I install or upgrade the Oracle Real-Time Collaboration Add-in for Microsoft Office?" and follow the instructions to remove the Oracle Real-Time Collaboration Add-in for Microsoft Office and re-install it.

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