Oracle Connector for Outlook Troubleshooting and FAQs
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Installation and Configuration
How do I create or modify a profile? Why can’t I install Oracle Connector for Outlook? Why does the setup procedure fail when I attempt to install Oracle Connector for Outlook?
How To
How do I browse distribution lists and view their memberships? How do I share my contacts with other users? How do I migrate data from Exchange to Oracle Connector for Outlook? How do I customize my current view to show grouped items? How do I set e-mail reminders for my calendar meetings? How do I create a new folder of specific item types? How can I control the order in which Address Lists are searched? How do I enable wireless messages from Oracle Connector for Outlook? How can I prevent my entire day from appearing busy when I accept all day events? How do I specify which folders I want available for offline use? How are server-side rules and client-side rules different? Can Oracle Connector for Outlook users schedule with other Oracle Calendar users? Using Oracle Connector for Outlook, can I use the contacts I previously had in Outlook? If I am using Oracle Connector for Outlook, can I use ActiveSync with my Pocket PC device to synchronize with the Oracle Calendar server, as I was doing with Microsoft Exchange? Can I create recurring tasks and meetings? Can I respond to multiple meeting requests with a single command? Can I set my folder counts to automatically refresh? Can I schedule Oracle Web conferences using Oracle Connector for Outlook? Can I work offline using Oracle Connector for Outlook? I created a new profile but my previous settings and files (personal address book, local mail messages) are not included. How can I add them to this new profile? How do I optimize performance over slow network connections? How do I skip a server connection when logging on? How do I enable shared login credentials for e-mail and the Oracle Calendar server?
Troubleshooting
When I use a non-English version of Oracle Connector for Outlook, why do some words in the body or header of notification messages appear in English? When I try to accept an event, why am I told that the event does not exist in my calendar and that I should contact the organizer? Why am I still waiting for a Web conference ID? Why can't I set send options for new messages? Why can't I send a link to this folder? Why can't I customize my current view? Why can't I receive read and delivery receipts? Why can't I attach an OLE object? Why can't I set reminders on my messages? Why can't I change a meeting into an all day event? Why can't I recall a message? Why can't I create a new folder? Why can't I use Mail Merge? Why can't I detect and repair a folder? Why isn't my Out-of-Office reply working? Why can't I view attendee availability and response? I have added my Outlook Address Book to my Services but many contacts do not appear in my Contact list when I access it via the Address Book. What is the reason for this? Why aren't the personal notes I added to a meeting displayed? I cannot select the folders I want synchronized for offline use. Why are all the folders in the list disabled? How does Oracle Connector for Outlook change the Outlook user experience? Can I switch between Internet Mode Only (IMO) and Corporate/Workgroup (CWG)? Why are there two online help systems included with Oracle Connector for Outlook? Why do meetings disappear from my Calendar after I decline invitations? The Slow Connection Detection dialog box appears when I launch Oracle Connector for Outlook. What should I do?

Components

·	Home
·	Oracle Calendar
	· Oracle Calendar Desktop Client
	· Oracle Calendar Sync
	· Oracle Calendar Web Client
·	Oracle Content Services
	· FTP Access
	· Oracle Drive
	· User Interface
	· WebDAV Access
·	Oracle Discussions (Web Client)
·	Oracle Mail
·	Oracle Mobile Collaboration
	· Oracle Mobile Access
	· Oracle Mobile Push Mail
·	Oracle Mobile Data Sync
·	Oracle Real-Time Collaboration
	· Oracle Messenger
	· Oracle RTC Add-in for Microsoft Office
	· Oracle Web Conferencing
·	Oracle Voicemail & Fax
·	Oracle Web Access Client
·	Oracle Workspaces (Web Client)

FAQ ID: 002047
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 2000, 2003, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

How do I create or modify a profile?

If you are using release 9.0.4.x:

To modify a profile, go to your Control Panel and double-click the Mail icon.
Click Show Profiles.
Select the appropriate profile and click Properties.
Select Oracle Connector for Outlook and click Properties. The Oracle Connector for Outlook Profile Settings dialog box opens.
Make the appropriate changes to the profile.

If you are using release 10.1.1:

You can create or modify a profile from the Oracle Connector Configuration Wizard. To create a new profile, click New and enter a name for the new profile. To configure an existing profile, select it from the Profiles list. In release 10.1.1 of Oracle Connector for Outlook, you do not have to configure at the time of installation because the configuration wizard is a standalone application that can be started from the command prompt or from Windows Explorer.

In release 10.1.1 of Oracle Connector for Outlook, you can also create additional profiles after installation using a PRF file that contains user profile information. See your administrator for more details.

FAQ ID: 002017
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 2000, 2003, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

Why can’t I install Oracle Connector for Outlook?

To install Oracle Connector for Outlook on Windows NT, 2000, XP, or 2003, you must have administrative privileges on your computer.

FAQ ID: 002018
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 2000

Why does the setup procedure fail when I attempt to install Oracle Connector for Outlook?

This problem occurs because Microsoft Outlook was installed in Internet Mode Only. To successfully install Oracle Connector for Outlook, you must install Microsoft Outlook in Corporate/Workgroup mode.

For Outlook 2000:

Start Outlook.
From the Tools menu, select Options.
Select the Mail Services tab.
Click Reconfigure Mail Support.
Select the Corporate or Workgroup option.
Follow the on-screen instructions.

Your e-mail configuration is now compatible with Oracle Connector for Outlook.

FAQ ID: 002049
Updated: 2005-07-13
Version: 10.1.1
Operating System: Windows 2000, NT 4.0, and XP Professional
Outlook: Outlook 2000, 2002, and 2003

How do I browse distribution lists and view their memberships?

Release 10.1.1 of Oracle Connector for Outlook supports browsing distribution lists (DLs) from the Global Address List (GAL). If you have the appropriate viewing rights for a DL, you can also right-click the DL to see the membership list.

To browse DLs:

Select Address Book from the Tools menu in Oracle Connector for Outlook.
Start typing the name of a DL and ensure that it is represented in the GAL (a DL icon is displayed to the left of entries that are DLs).

To view a DL's membership:

Right-click a DL in the Address Book.
The DL members are visible if you have the appropriate rights set in the Oracle Internet Directory (OID).

FAQ ID: 002048
Updated: 2005-07-13
Version: 10.1.1
Operating System: Windows 2000, NT 4.0, and XP Professional
Outlook: Outlook 2000, 2002, and 2003

How do I share my contacts with other users?

With release 10.1.1 of Oracle Connector for Outlook, you can now share your contacts with other users, or view and search address books that other users have shared with you. There are two categories of roles that users can grant each other when it comes to contacts:

‘Read only’ permission (Reviewer): Grantees can view and query all contacts and distribution lists in the owner’s address book, but they cannot make any modifications to entries. However, users do have the option of copying selected contact entries to their own address book.

‘Read/Write’ permission (Editor): Grantees can modify and delete entries.

However, privacy is maintained because the address book owner can set specific Contact entries to Private; these contacts are not viewable by anyone.

NOTE: To share your contacts with other users, or to be able to view and search the address book that another user has shared with you, both parties need to be using release 10.1.1 of Oracle Connector for Outlook.

FAQ ID: 002042
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

How do I migrate data from Exchange to Oracle Connector for Outlook?

A simple migration of data can be done by exporting your .PST file from Exchange, and importing the file into Connector for Outlook.

All the data you own follows you to the new system. If you are using the same computer, all this transfer requires you to do is to point to the same PST location you were previously using with Microsoft Outlook and Microsoft Exchange. To do this, import your Personal Folder File (.pst) to Oracle Connector for Outlook.

To import your Contacts and Personal Folders to Oracle Connector for Outlook, follow these steps:

Start Oracle Connector for Outlook.
From the File menu, select Import and Export.
Select Import from another program or file.
From the list, select Personal Folder File (.pst).
Select the file for the import.
Select the folder to import from, such as Contacts, Calendar, or Tasks.
Select the folder to import into and click Finish.

NOTE: You can also choose to keep your Personal Folders as a separate PST folder and not import this information to Oracle Connector for Outlook.

FAQ ID: 002043
Updated: 2005-07-13
Version: 10.1.1
Operating System: Windows 2000, NT 4.0, and XP Professional
Outlook: Outlook 2000, 2002, and 2003

How do I customize my current view to show grouped items?

The current view can be customized in any way permitted in the View Summary dialog box (select Current View and then Customize Current View from the View menu). The grouping features are implemented in this release of Connector for Outlook. Click Group By in the View Summary dialog box. Then select an option from the Group items by drop-down list in the Group By dialog box.

FAQ ID: 002044
Updated: 2005-07-13
Version: 10.1.1
Operating System: Windows 2000, NT 4.0, and XP Professional
Outlook: Outlook 2000, 2002, and 2003

How do I set e-mail reminders for my calendar meetings?

The ability to set reminders on mail messages is implemented in release 10.1.1 of Oracle Connector for Outlook.

You can set automatic e-mail reminders for meetings and all day events as well as set an alternate e-mail address where reminders can be sent.

For instructions on how to set automatic e-mail reminders, see the topic "E-mail notification" in the Calendar features section of the Oracle Connector for Outlook online help.

FAQ ID: 002045
Updated: 2005-07-13
Version: 10.1.1
Operating System: Windows 2000, NT 4.0, and XP Professional
Outlook: Outlook 2000, 2002, and 2003

How do I create a new folder of specific item types?

The ability to create and share Outlook data folders of all Outlook data types — like calendar, tasks, e-mail messages, and contacts — within any IMAP folder, is implemented in release 10.1.1 of Oracle Connector for Outlook.

This feature requires release 10.1.1 of Oracle Connector for Outlook to be connected to the Oracle Collaboration Suite 10g Mail server.

To create a new folder:

From the File menu, select the Folder, then New Folder. Alternatively, right-click a folder and select New Folder.
From the Folder contains drop-down list in the Create New Folder dialog box, select the type of item you want your new Outlook data folder to contain. Choices include mail, calendar, contacts, journal, notes, and task items.
Select where you want to place the new folder. You can do this by selecting a parent folder under Select where to place the folder.

FAQ ID: 002006
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

How can I control the order in which Address Lists are searched?

To change the order in which Address Lists are searched:

From the Tools menu, select Address Book.
From the Tools menu, select Options. The available Address Lists are displayed in the When sending mail, check names using the address lists in the following order list.
Use the up and down arrows to change the order in which Address Lists are searched.

FAQ ID: 002007
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

How do I enable wireless messages from Oracle Connector for Outlook?

Wireless messages for all components of Oracle Collaboration Suite are managed from one central location. After setting up your wireless information, you must enable Calendar notifications and reminders.

To set up your wireless information:

Log in to Oracle Collaboration Suite.
Click Voice & Wireless.
Enter the required information.
Click Next.
Click Advanced.
Select the On The Go contact rule and click Edit.
In the Notification Details section of the Edit Contact Rule page, select by SMS from the Notification Channel drop-down list.

See the Voice & Wireless online help for more information on setting contact rules.

To enable Calendar notifications and reminders from Oracle Connector for Outlook:

From the Tools menu, select Options.
On the Oracle Connector tab, select Wireless Options. The Wireless Options dialog box opens.
Select Notify me when events are created, edited or deleted.

See the Oracle Connector for Outlook online help for more information on setting your wireless preferences.

FAQ ID: 002012
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

How can I prevent my entire day from appearing busy when I accept all day events?

You can show time as free, tentative, busy, or out of office for all day events and meetings in your calendar.

Right-click the Day Event in your calendar and select Show Time As.
In the pop-up list, select Free.

In addition to showing your time as free, you can also choose to show time as Tentative, Busy, or Out of Office.

FAQ ID: 002016
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

How do I specify which folders I want available for offline use?

The Offline synchronization and capabilities section of the Oracle Connector for Outlook online help provides detailed instructions on selecting folders for offline use.

FAQ ID: 002003
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

How are server-side rules and client-side rules different?

Similar to the Client-Side Rules Wizard available in Outlook, Oracle Connector for Outlook enables you to set server-side rules. Server-side rules are performed directly on the server. Client-side rules are only performed when you are logged in to your mail client. The use of client-side rules often slows down the performance of Outlook.

Server-side rules are performed on the server, so the mail messages associated with rules you set are transferred into the appropriate folders before you even log in to Outlook.

FAQ ID: 002004
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

Can Oracle Connector for Outlook users schedule with other Oracle Calendar users?

Yes. Oracle Connector for Outlook connects directly to the database on the Oracle Calendar server so that you can schedule with other Oracle Calendar users and benefit from real-time scheduling. Outlook users gain all the benefits of the Oracle Calendar solution, including interoperability with the full range of Oracle Calendar clients (Windows, Mac, Unix, Linux, and Web), wireless connectivity, and personal digital assistant (PDA) synchronization tools.

FAQ ID: 002005
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

Using Oracle Connector for Outlook, can I use the Contacts I previously had in Outlook?

To use your existing Outlook Contacts, you must add your Outlook Address Book to your Services.

Outlook 98/2000:

From the Tools menu, select Services.
From the Services tab, select Outlook Address Book.
Click Add.

Outlook XP/2003:

From the Tools menu, select E-mail Accounts. The E-mail Accounts dialog box opens.
Select the Add a new directory or address book option.
Click Next.
Select the Additional Address Books option.
Click Next.
Select Outlook Address Book from the list.
Click Next.

FAQ ID: 002009
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

If I am using Oracle Connector for Outlook, can I use ActiveSync with my Pocket PC device to synchronize with the Oracle Calendar server, as I was doing with Microsoft Exchange?

Yes. Oracle Connector for Outlook synchronizes with a variety of PDAs through third-party conduit software. See system requirements for information on the sync conduits certified with this release of Oracle Connector for Outlook.

FAQ ID: 002010
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

Can I create recurring tasks and meetings?

You can create recurring meetings but you cannot create recurring tasks.

FAQ ID: 002011
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 2000, 2002, and 2003

Can I respond to multiple meeting requests with a single command?

You can respond to multiple meeting requests with a single command if your response is the same for all of them. However, you can only respond to instances of recurring meetings one at a time.

Select all the meeting requests you want to respond to.
Right-click any of the selected meeting requests and select Reply to All.
In the pop-up list, select Accept, Decline, or Tentative.

FAQ ID: 002013
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

Can I set my folder counts to automatically refresh?

Yes, you can choose to have your mail folder counts automatically refreshed when you log in to Outlook. In addition, you can specify how often your mail folder counts should be refreshed during an Outlook session. You cannot set a refresh rate that is lower than five minutes. This information must be set on the Other tab of the Oracle Connector for Outlook Profile Settings dialog box.

See the Oracle Connector for Outlook online help for more detailed instructions on automatically refreshing your folder counts.

FAQ ID: 002014
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

Can I schedule Oracle Web conferences using Oracle Connector for Outlook?

Yes, you can schedule and join Web conferences from Oracle Connector for Outlook. The Oracle Connector for Outlook online help describes how to perform these functions.

FAQ ID: 002015
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

Can I work offline using Oracle Connector for Outlook?

Yes, you can configure Oracle Connector for Outlook to download specified mail and calendar folders to your hard drive so you can work with them when you are not connected to the mail and calendar servers. See the Configuring offline support section of the Oracle Connector for Outlook online help for step-by-step instructions.

FAQ ID: 002021
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

I created a new profile but my previous settings and files (personal address book, local mail messages) are not included. How can I add them to this new profile?

These items are stored locally and will be different for each profile you create. However, you can add your personal folders and address book to each profile. See Microsoft Outlook’s online help for instructions on how to do this.

FAQ ID: 002025
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

How do I optimize performance over slow network connections?

To optimize performance over slow network connections, Oracle Connector for Outlook can disable certain features such as automatic folder refreshes, offline synchronization, and client-side rules. For instructions on automatically detecting slow network connections, see the Configuration section of the Oracle Connector for Outlook online help.

FAQ ID: 002027
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

How do I skip a server connection when logging on?

Skipping server connections when logging on enables you to avoid connecting to a server you do not have an account for, or that is unavailable. Click Skip when the server name appears in the sign-in dialog box.

NOTE: The dialog box that enables you to skip a server connection will only be displayed if you enter an incorrect user name or password, or if a server is unavailable.

FAQ ID: 002030
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

How do I enable shared login credentials for e-mail and the Oracle Calendar server?

Right-click the Outlook desktop icon and select Properties.
Select the Services tab.
Click Properties.
Select the IMAP4 tab.
Select Use same settings as my Oracle Calendar server.
If SMTP authentication is enabled, select the SMTP tab.
On the SMTP tab, select The server requires authentication.
Click Settings.
Select Use same settings as my incoming mail server.
Click OK.

FAQ ID: 002051
Updated: 2006-04-20
Version: 9.0.4.x, 10.1.1, 10.1.2
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

When I use a non-English version of Oracle Connector for Outlook, why do some words in the body or header of notification messages appear in English?

If you see any words in the body or header of a notification message that appear in English instead of the language of the Oracle Connector for Outlook installation that you are using, there is a mail format option you need to modify in Outlook.

Select Options from the Tools menu in Outlook.
Select the Mail Format tab.
Click International Options.
Make sure the options Use English for message flags and Use English for message headers on replies and forwards are not selected.

NOTE: If Use English for message flags is selected, message flags appear in English. For example, such flags as high importance and Follow Up are displayed in English. If Use English for message headers on replies and forwards is selected, message header fields in a forwarded message or reply — such as From, Sent, To, and Subject — appear in English. If Use English for message headers on replies and forwards is selected, When and Where in the notification message body also appear in English.

FAQ ID: 002050
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

When I try to accept an event, why am I told that the event does not exist in my calendar and that I should contact the organizer?

If an event was deleted, it no longer exists on the server, but you may need to clear the cache on your local computer. Otherwise, the meeting may appear as if it is there, but you receive an error when you try to open it. Select the folder containing the event you could not access. Select Refresh This Folder from the Tools menu in Outlook.

FAQ ID: 002046
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

Why am I still waiting for a Web conference ID?

If you have scheduled a Web conference for a meeting request you created but the Oracle Web Conferencing server is down, the Web conference will not be created on the server. Contact your administrator for more information.

If you are regularly experiencing a problem with a pending Web conference ID, it could be that there is a configuration error between the calendar server and the Web conferencing server.

FAQ ID: 002031
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

Why can't I set send options for new messages?

The ability to set formatting, voting buttons, and delivery options using the Send Options dialog box is not fully supported by Oracle Connector for Outlook.

FAQ ID: 002032
Updated: 2005-01-07
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

Why can't I send a link to this folder?

The File menu command Send Link to this Folder is currently unavailable with Oracle Connector for Outlook.

FAQ ID: 002033
Updated: 2005-07-13
Version: 9.0.4.x
Operating System: Windows 98, 2000, NT 4.0, and XP Professional
Outlook: Outlook 98, 2000, 2002, and 2003

Why can't I customize my current view?

The current view can be customized in any way permitted in the View Summary dialog box (select Current View and then Customize Current View from the View menu). The sole exception is that no grouping features are implemented in this release of Connector for Outlook. If you attempt to change the settings in the Group By dialog box, the following message will appear when you click OK in the View Summary dialog box: "The sorting or group by operation failed. Either these folders do not support sorting or the conditions are too complex. Sorting and group by settings have been reset." Make sure that the Group By value in the View Summary dialog box is set to None before you click OK.

NOTE: The grouping features are implemented in release 10.1.1 of Oracle Connector for Outlook.

FAQ ID: 002034
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

Why can't I receive read and delivery receipts?

Oracle Connector for Outlook will process your requests for read and delivery receipts normally. However, these requests may or may not be honored by the IMAP e-mail server and the SMTP e-mail delivery server that handle your messages on the way to their destination. Some mail servers cannot process read and delivery receipts. Others with virus checking software installed may consider the code for your request to be a potential virus hazard, and delete it. If you are not receiving read and delivery receipts, see your system administrator.

FAQ ID: 002035
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

Why can't I attach an OLE object?

The ability to attach an OLE-type attachment is not supported in this release of Oracle Connector for Outlook.

FAQ ID: 002036
Updated: 2005-07-13
Version: 9.0.4.x
Operating System: Windows 98, 2000, NT 4.0, and XP Professional
Outlook: Outlook 98, 2000, 2002, and 2003

Why can't I set reminders on my messages?

The ability to set reminders on mail messages is not supported in this release of Connector for Outlook.

NOTE: The ability to set reminders on mail messages is supported in release 10.1.1 of Oracle Connector for Outlook.

FAQ ID: 002037
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

Why can't I change a meeting into an all day event?

The ability to change a meeting into an all day event and an all day event into a meeting is not supported in this release of Oracle Connector for Outlook.

FAQ ID: 002038
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

Why can't I recall a message?

The message recall feature relies on the Microsoft Exchange server. It is therefore unavailable when using Oracle Connector for Outlook.

FAQ ID: 002039
Updated: 2005-07-13
Version: 9.0.4.x
Operating System: Windows 98, 2000, NT 4.0, and XP Professional
Outlook: Outlook 98, 2000, 2002, and 2003

Why can't I create a new folder?

New folders you create in your Oracle Calendar profile or in a public folder on the e-mail server may only contain mail items. Ensure that the Folder contains field of the Create New Folder dialog box is set to Mail Items before you click OK. Personal folders you create locally on your machine may contain any kind of items.

NOTE: The ability to create a new folder is supported in release 10.1.1 of Oracle Connector for Outlook.

FAQ ID: 002040
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

Why can't I use Mail Merge?

The ability to merge contact lists with external Word files is not supported in this release of Oracle Connector for Outlook.

FAQ ID: 002041
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

Why can't I detect and repair a folder?

Oracle Connector for Outlook does not currently support the Inbox Repair utility.

FAQ ID: 002028
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

Why isn't my Out-of-Office reply working?

When you set an Out-of-Office reply, you must specify an expiry date. Verify that the expiry date you set hasn't already passed (From the Tools menu, select Out of Office Assistant). You can extend your Out-of-Office reply by changing the expiry date in the Out of Office dialog box.

FAQ ID: 002029
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

Why can’t I view attendee availability and response?

If you cannot view attendee availability or attendee response (for meetings and events that you have created), it is possible that the Oracle Calendar Appointment Form is not correctly installed.

For instructions on installing the Oracle Calendar Appointment form, see the Oracle Connector for Outlook online help.

FAQ ID: 002022
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.2.x of Oracle Connector for Outlook), 2000, 2002, and 2003

I have added my Outlook Address Book to my Services but many Contacts do not appear in my Contact list when I access it via the Address Book. What is the reason for this?

Contacts without e-mail addresses do not appear in your Address Book. You can only access those Contacts by selecting the Contacts folder.

FAQ ID: 002023
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

Why aren't the personal notes I added to a meeting displayed?

If you added personal notes to a recurring meeting and that recurring meeting is rescheduled, your personal notes will be deleted.

FAQ ID: 002024
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

I cannot select the folders I want synchronized for offline use. Why are all the folders in the list disabled?

The most likely cause is that you have not enabled Oracle Connector for Outlook for offline use. See the Configuring offline support section of the Oracle Connector for Outlook online help for instructions on enabling Oracle Connector for Outlook for offline use.

FAQ ID: 002000
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

How does Oracle Connector for Outlook change the Outlook user experience?

Working with Oracle Connector for Outlook is very similar to working with Microsoft Outlook and Exchange. To benefit from the added functionality of the Oracle Calendar server, you must sometimes use new menu options and features that are documented in the Oracle Connector for Outlook online help. While the core functionality of Outlook is not affected, certain Outlook features like message recall, mail merge, and setting send options are currently not supported.

FAQ ID: 002001
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x) and 2000

Can I switch between Internet Mode Only (IMO) and Corporate/Workgroup (CWG)?

Using Outlook 2000, you can toggle between IMO and CWG once you have used both modes once. Outlook XP does not have this limitation and supports all modes in the same configuration. Outlook 98 requires a reinstall of Outlook from CD when changing modes.

We recommend staying in CWG mode and creating multiple profiles for your different mail accounts. Once this is complete, you can select the Prompt for a profile to be used option by selecting Options from the Tools menu and then selecting the Mail Services tab.

FAQ ID: 002002
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

Why are there two online help systems included with Oracle Connector for Outlook?

Oracle Connector for Outlook does not change the core functionality of Microsoft Outlook. Therefore, the procedures documented in Outlook’s online help are still applicable to Oracle Connector for Outlook. Features specific to Oracle Connector for Outlook are documented in the Oracle Connector for Outlook online help.

FAQ ID: 002008
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

Why do meetings disappear from my Calendar after I decline invitations?

When you decline a meeting, Outlook automatically transfers the invitation to the Deleted Items folder. The Oracle Calendar desktop client handles declined meetings differently. You can set your preferences to show declined meetings in your agenda. If you do, these entries are displayed with the declined meeting icon.

FAQ ID: 002026
Updated: 2005-07-13
Version: 9.0.4.x, 10.1.1
Operating System: Windows 98 (only with version 9.0.4.x), 2000, NT 4.0, and XP Professional
Outlook: Outlook 98 (only with version 9.0.4.x), 2000, 2002, and 2003

The Slow Connection Detection dialog box appears when I launch Oracle Connector for Outlook. What should I do?

If you set Oracle Connector for Outlook to detect slow network connections and select the Prompt option, the Slow Connection Detection dialog box appears when a slow network is detected when the IMAP4 and calendar servers are polled at startup.

If you click Yes, some features that require more bandwidth, such as automatic folder refreshes, synchronization on exit, and client-side rules will be disabled.

You can set Oracle Connector for Outlook to detect slow network connections and disable network-intensive features without displaying the Slow Connection Detection dialog box at startup. See the Configuration section of the Oracle Connector for Outlook online help for instructions.