Support

Accessing Oracle Global Customer Support | About OracleMetaLink 3 | About Oracle Discussion Forums

Oracle customers have access to electronic and telephone support for Siebel Business Applications through Oracle Global Customer Support at http://www.oracle.com/siebel/support.html.

Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html.

International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

OracleMetaLink 3 is an online support portal that offers you secure real-time access to support information from Oracle. It is a source of information, diagnostic tools, and support assistance. OracleMetaLink 3 provides a repository of technical articles, Service Request (SR) access, and the ability to create a personalized home page.

Upgrading from OracleMetaLink 3 to My Oracle Support

In the coming months, Oracle customers and partners will migrate to a single portal, My Oracle Support, which will provide all of the functionality of OracleMetaLink 3. My Oracle Support will also provide a unified support interface for all Oracle products. This process will include moving Siebel CRM users who currently access OracleMetaLink 3 to the My Oracle Support portal. For information about upgrading from OracleMetaLink 3, see MetaLink 3 Upgrade to My Oracle Support Information Page and for answers to frequently asked questions, see Metalink 3 Upgrade to My Oracle Support FAQ.

Only designated contacts of licensed customers have access to OracleMetaLink 3 and My Oracle Support.

Oracle Discussion Forums is an interactive community for sharing information, questions, and comments about Oracle products and related technologies. A product manager moderates each discussion forum. Knowledgeable users from the community visit each discussion forum frequently. Oracle Discussion Forums is designed only for peer-to-peer knowledge sharing: users who require urgent support should use OracleMetaLink 3 or My Oracle Support.