Siebel Installation Guide for Microsoft Windows


What's New in This Release


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Overview of Installing Siebel Business Applications

Installation-Related Changes for Siebel Innovation Pack 2013

Before You Install Siebel Business Applications

Overview of Siebel Business Applications Server Architecture

Roadmap for Installing and Configuring Siebel Business Applications for a New Deployment

Roadmap for Installing and Configuring Siebel Business Applications in an Upgrade Case (Existing Database)

Roadmap for Installing Siebel Business Applications in a Patch Installation Case (Existing Installation)


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Installing Siebel Enterprise Server Components and the Siebel Web Server Extension

About Installing Siebel Business Applications

Installing Siebel Enterprise Server

Installing Siebel Enterprise Server as a New Installation

Installing Siebel Enterprise Server as a Migration Installation

Installing the Siebel Web Server Extension

Installing the Siebel Web Server Extension as a New Installation

Installing the Siebel Web Server Extension as a Migration Installation

Installing Siebel Enterprise Server Components and Siebel Web Server Extension in Unattended Mode


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Configuring Siebel Enterprise Server Components and the Siebel Web Server Extension

About Configuring Siebel Business Applications

Starting a Siebel Configuration Wizard

Configuring the Siebel Gateway Name Server

Configuring the Siebel Enterprise

Installing the Siebel Database

Configuring the Siebel Server

Process of Configuring the Siebel Web Server Extension

Configuring the SWSE Logical Profile

Applying the SWSE Logical Profile

About Configuring the Siebel Web Server Extension


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Installing the Siebel Database on the RDBMS

About Installing the Siebel Database

About Installing a Database

About Adding a Language to an Existing Database

About Database Updates for Siebel CRM Version 8.1.1.11 or Version 8.2.2.4

Creating Table Owner and Administrator Accounts

Running the grantusr.sql Script on an Oracle Database

Running the grantusr.sql Script on IBM DB2

Running the grantusr.sql Script on Microsoft SQL Server

Installing the Stored Procedures and User-Defined Functions on IBM DB2

Installing the Siebel Database

Setting Up Your Environment to Support Global Time Zone

Populating the Siebel File System

Importing a Siebel Repository Manually into the Siebel Database


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Additional Postinstallation and Configuration Tasks

Starting the Siebel Gateway Name Server

Starting the Siebel Server Service

Process of Configuring Load Balancing for Siebel Business Applications

Generating the Load Balancing Configuration File (lbconfig.txt)

Setting Up a Third-Party HTTP Load Balancer

Setting the Load Balancer Connection Timeout Interval

Monitoring Servers with Siebel Native Load Balancer or Third-Party HTTP Load Balancers

Preparing to Run Siebel Server Components

Enabling and Disabling Server Component Groups

Enabling and Disabling Language-Specific Application Object Managers and Adding Languages

Synchronizing Batch Components

Saving Component Job Definitions During an Upgrade

Migrating Siebel Enterprise Server and Siebel Server Parameter Settings

Performing Additional Tasks to Configure Siebel Servers

Enabling Siebel Open UI

Updating the CRC Parameter

Obtaining Updated Siebel Repository Files

About Installing Additional Siebel Servers for an Existing Siebel Enterprise

About Installing and Deploying Siebel Business Applications with Multiple Languages

About Language Deployment and the Siebel Network Image

About Language Deployment and Patch Installations

About Language Deployment on Siebel Server and Siebel Web Server Extension

About Language Deployment Tasks Using the Database Configuration Wizard

About Language Deployment for Unshipped Languages

Limitations for Installing Additional Languages

Scenarios for Installing and Deploying Multiple Languages

Installing and Deploying All Required Languages Once

Installing All Required Languages but Deploying Some Languages Later

Installing and Deploying Additional Languages

Importing Locale-Specific Data into the Siebel Repository

Additional Tasks for the Siebel Web Server Extension and the Web Server

Verifying the Siebel Virtual Directories on the Web Server

Creating Custom Virtual Directories

Supporting ASP Pages and Siebel Virtual Directories on the Same Instance of Microsoft IIS

Setting SWSE and Virtual Directory Permissions

Restarting the Web Server

Enabling HTTP Compression for Siebel Business Applications

Editing the SWSE Configuration File (eapps.cfg)

Configuring the Default HTTP and HTTPS Ports for the Web Server

About the Siebel Enterprise Security Token

Updating Web Server Static Files Using the Siebel Enterprise Security Token


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Installing Siebel Web Clients and Siebel Tools

About Installing the Siebel Web Client or Siebel Tools

Siebel Web Client Installer Workflow

About ActiveX Controls for High Interactivity

Process of Installing the Siebel Web Client

Installing the Siebel Web Client as a New Installation

Installing the Siebel Web Client as a Patch Installation

Process of Installing Siebel Tools

Installing Siebel Tools as a New Installation

Installing Siebel Tools as a Patch Installation

Installing Siebel Web Clients and Siebel Tools in Unattended Mode

Installing and Using the Siebel Sample Database

Procedure for Installing the Siebel Sample Database

About the Siebel Sample Database ConnectString Parameter

Using the Siebel Sample Database with Siebel Tools

Postinstallation Tasks for High Interactivity Clients

Logging in to Your Siebel Application

Before Logging in to Your Siebel Application

Logging in Using the Siebel Developer Web Client

Logging in Using the Siebel Mobile Web Client

Logging in Using the Siebel Web Client

Siebel Web Client Shortcuts and Startup Options

Siebel Web Client Shortcuts

Siebel Web Client Startup Options

Creating Custom Siebel Application Shortcuts

About Siebel QuickStart

Enabling and Disabling Siebel QuickStart


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Verifying and Troubleshooting Your Installation

Verifying Installation for the Siebel Enterprise Server

Verifying Installation for the Siebel Database

Verifying Installation for the Siebel Web Server Extension

Verifying Installation for the Siebel Web Client

Verifying Installation for Siebel Tools

Verifying the ODBC Data Source

Verifying Network Connectivity for the Siebel Server Computer

Verifying Network Connectivity for Mobile Users

Verifying That the Siebel Gateway Name Server Has Started

Troubleshooting Installation and Configuration for Siebel Enterprise Server

Troubleshooting Installation for the Siebel Database

Troubleshooting Installation for the Siebel Web Server Extension

Configuring the Siebel Mobile Web Client When Neither Siebel VB nor Siebel eScript Is Licensed

About the Environment Verification Tool

Using the Environment Verification Tool


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Cloning a Siebel Installation

About Cloning a Siebel Installation

Requirements When Cloning an Installation

Limitations When Cloning an Installation

Process of Cloning a Siebel Installation

Creating a Clone on a Source Computer

Deploying a Clone on a Target Computer

Properties Files Used in Cloning Operations

Properties File Settings for Cloning an Installation


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Installing and Configuring Siebel Management Agents and Siebel Management Server

About Siebel Management Agent and Siebel Management Server

Process of Installing Siebel Management Server

Installing Siebel Management Server as a New Installation

Installing Siebel Management Server as a Patch Installation

Command-Line Options for the Siebel Management Server Installer

About Configuring Siebel Management Agents and Siebel Management Server

Process of Configuring Siebel Management Agents and Siebel Management Server

Configuring Siebel Management Agents

Configuring Siebel Management Server

Using Perl Scripts to Finish Configuring Siebel Management Agents and Siebel Management Server

Restarting Siebel Management Server After Installation and Configuration


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Installing Siebel Charts

About Installing Siebel Charts

Installing Siebel Charts

Configuring Siebel Charts

Changing the Siebel Charts Server Used by Siebel Web Clients


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Uninstalling Siebel Business Applications

About Uninstalling Siebel Business Applications

Uninstallation Options for Siebel Modules

Requirements for Uninstalling Siebel Business Applications

Limitations for Uninstalling Siebel Business Applications

Process of Removing Configuration Data

Removing the SWSE Configuration

Removing the Siebel Server Configuration

Removing the SWSE Logical Profile

Removing the Siebel Enterprise Configuration

Removing the Siebel Gateway Name Server Configuration

Uninstalling Siebel Enterprise Server or Siebel Web Server Extension

Uninstalling the Siebel Enterprise Server

Rolling Back the Siebel Enterprise Server

Uninstalling the Siebel Web Server Extension

Rolling Back the Siebel Web Server Extension

Uninstalling Siebel Web Clients

Uninstalling Siebel Tools

Uninstalling the Siebel Management Server

Uninstalling Siebel Charts

About Uninstalling Earlier Versions of Siebel Business Applications


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Requirements for Installing and Configuring Siebel Business Applications

About Installing Siebel Business Applications

About Documented Requirements

About Siebel CRM Releases

About Installing in Upgrade Environments

About Language Installation

About Oracle Configuration Manager

Planning Your Siebel Deployment

Preparing the Hardware and Planning Topologies

Planning Siebel Server Load Balancing

Planning Disk Space and Configuration Requirements

Planning RDBMS Installation and Configuration

Managing Temporary Disk Space Required by Siebel Installers and Wizards

About The Language in Which Siebel Installers and Wizards Run

Planning to Install Multiple Instances of Siebel Business Applications

Specifying the Locale for Siebel Business Applications

Restrictions on Host Names for Siebel Gateway Name Server and Siebel Server

Restrictions on Names for Siebel Enterprise and Siebel Server

File and Directory Naming Conventions

Creating the Siebel File System

Creating the Siebel Service Owner Account

Installation and Configuration Methods by Deployment Type

Requirements for Installing and Configuring Siebel Enterprise Server Components

General Requirements for Installing and Configuring Siebel Enterprise Server Components

Requirements for Siebel Gateway Name Server Authentication

Requirements for Installing and Configuring the Siebel Gateway Name Server

Requirements for Installing and Configuring the Siebel Server

Requirements for Installing the Siebel EAI Connector

Requirements for Installing and Configuring the Siebel Web Server Extension

About the Siebel Web Server Extension

Installing the Web Server

General Requirements for Installing and Configuring the Siebel Web Server Extension

Support for Heterogeneous Environments

Siebel Web Server Extension Requirements for Siebel Load Balancing

Requirements for User Permissions for the Siebel Web Server Extension

Requirements for Stopping and Starting the Web Server

Requirements for Configuring Anonymous Users for the Siebel Web Server Extension

Requirements for Binary Coexistence of the Siebel Web Server Extension

Requirements for Installing and Configuring the Siebel Database

Requirements for Installing Siebel Web Clients

Requirements for Installing Siebel Tools

Requirements for Installing and Configuring Siebel Management Agents and Siebel Management Server


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Configuring the RDBMS

Overview of Database Configuration

Configuring an Oracle Database for Siebel Business Applications

Guidelines for Selecting a Language for Oracle Database

Guidelines for Configuring Settings in the init.ora File

Guidelines for Sizing Redo Logs for an Oracle Database

Guidelines for Creating Oracle Tablespaces

Guidelines for Sizing the Oracle Database

Guidelines for Creating Temporary Oracle Tablespaces

Guidelines for Overriding Oracle Default Tablespaces for Database Objects

Guidelines for Creating Oracle Database Objects

Guidelines for Ongoing Oracle Database Administration

Guidelines for Using Real Application Clusters for an Oracle Database

Configuring an IBM DB2 Database for Siebel Business Applications

Guidelines for Setting IBM DB2 Database Manager Configuration Parameters

Guidelines for Selecting a Language for IBM DB2

Guidelines for Creating the IBM DB2 Database

Guidelines for Setting IBM DB2 Configuration Parameters

Guidelines for Setting Up IBM DB2 Buffer Pools

Guidelines for Creating IBM DB2 Tablespaces

Guidelines for Overriding IBM DB2 Default Tablespaces for Database Objects

Guidelines for Preventing IBM DB2 from Running Out of ODBC Statement Handles

Guidelines for Determining IBM DB2 Log Space

Guidelines for Creating IBM DB2 Database Objects

Guidelines for Managing IBM DB2 Fragmentation

Configuring a Microsoft SQL Server Database for Siebel Business Applications

Guidelines for Configuring Microsoft SQL Server Parameters

Guidelines for Selecting a Language for Microsoft SQL Server

Guidelines for Creating the Microsoft SQL Server Database

Guidelines for Allocating Microsoft SQL Server Database Log Space

Guidelines for Overriding Microsoft SQL Server Default Tablespaces for Database Objects

Guidelines for Creating Microsoft SQL Server Database Objects

Guidelines for Ongoing Microsoft SQL Server Administration

Configuring Siebel Server Connectivity to the Siebel Database


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Creating the Siebel Installation Image on the Network

About the Siebel Network Image

Obtaining Siebel Installation Media Files

Siebel Installation Media Contents

Preparing to Create a Siebel Installation Image

Determining the Location for the Siebel Media Files and the Siebel Image

Requirements for the Siebel Image Directories

Cross-Platform Issues When Creating Siebel Image Directories

Requirements for Running Siebel Image Creator

Creating a Siebel Installation Image

Troubleshooting Siebel Image Creation


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Siebel Deployment Planning Worksheet

About the Deployment Planning Worksheet

Team Lead Summary

Siebel Enterprise Server Names and Installation Directories

Siebel Accounts, Host Names, and Static IP Addresses

Cluster Deployment Data

Ports and RDBMS Details Data


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Siebel Configuration Wizard Reference

About the Siebel Configuration Wizards

Where to Find Configuration Tasks

Siebel Configuration Wizards Associated with Installable Components

Siebel Configuration Wizard Syntax Elements

Options for Configuring the Siebel Gateway Name Server, the Siebel Enterprise, and the SWSE Logical Profile

Settings for Configuring the Siebel Gateway Name Server

Settings for Configuring the Siebel Enterprise

Options for Configuring the Siebel Server

Settings for Configuring the Siebel Server

Options for Configuring the Siebel Web Server Extension

Settings for Configuring the SWSE Logical Profile

Settings for Applying the SWSE Logical Profile

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Siebel Installation Guide for Microsoft Windows Copyright © 2014, Oracle and/or its affiliates. All rights reserved. Legal Notices.