Contents

List of Examples

List of Figures

List of Tables

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility
• Related Documents
• Conventions

1 Overview of Oracle Beehive Administration

• Getting Started with Oracle Beehive
  • Managing Oracle Beehive using beectl
  • Managing Oracle Beehive using Oracle Beekeeper
  • Managing Oracle Beehive using Clients
  • Your First Administration Tasks in Oracle Beehive

2 Starting and Stopping Oracle Beehive

• Starting and Stopping Oracle Beehive
  • Overview of Starting and Stopping Oracle Beehive
  • Getting Started
    • Using beectl Commands in Shell Mode Without Authentication
  • Starting and Stopping Oracle Beehive Using the beectl Command-Line Utility
    • Starting
    • Stopping
    • Restarting
  • Starting and Stopping Oracle Beehive Managed Components Individually Using the beectl Command-Line Utility
    • Determining the Managed Component Identifier
    • Starting a Specific Managed Component
    • Stopping a Specific Managed Component
    • Restarting a Specific Managed Component
• Starting and Stopping Oracle Beekeeper

3 Managing and Provisioning Oracle Beehive Users

• Introduction to Managing and Provisioning Users with Oracle Beehive
  • About the User Directory Service (UDS)
  • About Organizations
  • About Personal Workspaces
  • About Provisioning and Deprovisioning Policies
  • About Using beectl to Manage User Accounts
• About User Accounts
  • About User Account Fields
    • About User Account Principals and Credentials
    • About User Account Addresses
    • About User Account Attributes
    • About User Account Properties
  • About Unique User Identifiers
  • About User Memberships
  • About Roles
  • About User Account Status
  • About Special and System-Reserved Accounts
• Provisioning User Accounts
  • Provisioning User Accounts in Coexistence Environments
  • Provisioning User Accounts Using beectl
  • Bulk Provisioning User Accounts
  • Managing External Contacts
• Managing User Accounts
  • Listing Users
  • Changing Status
    • Created Status
    • Enabled Status
    • Locked Status
    • Disabled Status
    • Marked for Delete, Delete in Progress, and Deleted Statuses
  • Creating Custom User Properties
  • Modifying User Accounts
  • Managing Roles
• Deleting User Accounts
• Managing Groups
  • About Groups
  • Listing groups
  • Creating and Modifying Groups
  • Dynamic Group Query Construction
    • Queries Using Attributes
    • Queries Using Addresses
    • Queries Using Properties
    • Using Wildcards with Query Predicate Values
    • Query Predicate Operators
    • Example Queries
  • Group Inheritance
• Example XML Files
  • Example Bulk User Provisioning XML File

4 Managing Oracle Beehive Resources

• Introduction to Oracle Beehive Bookable Resources
  • About Oracle Beehive Bookable Resource Accounts
  • Oracle Beehive Bookable Resource Attributes
• Creating Oracle Beehive Bookable Resource Accounts
  • Creating Oracle Beehive Bookable Resource Accounts Using beectl
• Listing Oracle Beehive Bookable Resource Accounts
  • Listing Oracle Beehive Bookable Resource Accounts Using beectl
• Modifying Oracle Beehive Bookable Resource Accounts
  • Modifying Oracle Beehive Bookable Resource Accounts Using beectl
• Deleting Oracle Beehive Bookable Resource Accounts
  • Deleting Oracle Beehive Bookable Resource Accounts Using beectl
• Managing Oracle Beehive Bookable Resource Approvers
  • Adding Oracle Beehive Bookable Resource Approvers Using beectl
  • Removing Oracle Beehive Bookable Resource Approvers Using beectl
• Oracle Beehive Bookable Resource Booking Characteristics
  • Booking Characteristics Options
  • Setting Booking Characteristics

5 Managing Oracle Beehive Services

• Introduction to Managing Oracle Beehive Services
  • About Oracle Beehive Services
  • Managing Oracle Beehive Services
    • Modifying Oracle Beehive Service Properties
    • Modifying Oracle Beehive Ports using Privileged Port Numbers
    • Common Oracle Beehive Service Management Commands
• Managing Oracle Beehive Core Services
  • Managing the Access Control Service
    • Related beectl Commands
  • Managing the Audit Service
    • Related beectl Commands
  • Managing the Authentication Services
    • Managing the Authentication Service
    • Managing the Identity Provider Service
  • Managing the Client Management Service
    • Related beectl Commands
  • Managing the Device Management Service
    • Related beectl Commands
  • Managing the Event Services
    • Managing the Event Service
    • Managing the Object Event Publisher Service
  • Managing the Management Service
    • Related beectl Commands
  • Managing the Policy Service
    • Related beectl Commands
  • Managing the Presence Service
    • Related beectl Commands
  • Managing the User Directory Service
    • Related beectl Commands
  • Managing the Workflow Service
    • Related beectl Commands
• Managing Collaborative Services
  • Managing the Content Management Services
    • Managing the FTP Service
    • Managing the WebDAV Service
  • Managing the Discussions Service
    • Related beectl Commands
  • Managing the E-mail Service
    • Related beectl Commands
  • Managing the Fax Message Service
    • Related beectl Commands
  • Managing the Instant Message Services
    • Managing the Instant Message Service
    • Managing the XMPP Service
  • Managing the Meetings Services
    • Managing the Conference Artifact Service
    • Managing the Transcoding Service
  • Managing the Time Management Services
    • Managing the Alarm Service
    • Managing the CalDAV Service
    • Managing the Resource Directory Service
    • Managing the Time Management Service
    • Managing the Time Zone Service
  • Managing the Voice Message Service
    • Related beectl Commands
  • Managing the Zimbra Services
    • Managing the Zimbra Connector Service
    • Managing the Zimbra UI Service
• Managing Enterprise Services
  • Managing the Mobility Services
    • Managing the Mobile Device Management Service
    • Managing the Mobile Data Synchronization Service
    • Managing the Mobile Mail Service
    • Managing the Mobile Push Service
  • Managing the Records Management Service
    • Related beectl Commands
  • Managing the Search Service
    • Related beectl Commands
  • Managing the Subscription and Notification Services
    • Managing the Notification Delivery Service
    • Managing the Subscription Service
    • Managing the SMPP Delivery Service
  • Managing the Workspaces Service
    • Related beectl Commands
• Managing Platform Services
  • Managing the Coexistence Service
    • Related beectl Commands
  • Managing the Platform Services
    • Managing the Platform Service
    • Managing the Platform Web Service

6 Managing Oracle Beehive Workspaces

• About Workspaces
• About Workspace Properties and Controls
• About Workspace Events
• Managing Personal Workspaces
• Using Workspace Templates
  • About Workspace Templates
    • Using Expressions in Workspace Templates
  • Modifying Workspace Templates
  • Creating a New Workspace Template
  • Deleting a Workspace Template
• Creating and Managing Team Workspaces
  • Creating Team Workspaces
  • Viewing Team Workspaces
  • Modifying Team Workspaces
  • Deleting Team Workspaces
  • Managing Categories
• Managing Team Workspace Membership
• Managing Team Workspace Access Control
  • Managing Team Workspace Visibility
  • Managing Team Workspace Roles
  • Managing Team Workspace Sensitivities
• Managing Files
  • Managing File System Directories
  • Managing FTP and WebDAV Access to Files
• Managing Records Management
  • Configuring Oracle Universal Records Management
    • Registering URM in Oracle Beehive
    • Creating Retention Categories and Record Folders in URM
    • Setting Up Disposition Rules in URM
    • Enabling Record Filing of Sent E-mails
  • Filing Records of Artifacts in Oracle Beehive
    • Filing Records of Artifacts using beectl
    • Filing Records of Artifacts using Policies
  • Removing Records Managment of Artifacts in Oracle Beehive
  • Troubleshooting Records Management Service Operations
    • Record Filing Failed
    • Removing Records Failed
    • Disposition Not Processed
    • URM Login, Password, or URL Incorrect or Changed
    • Configuring URM for Dispositions Testing
• Example Workspace Template Contents

7 Managing Oracle Beehive Mobility Services

• Introduction
• Managing the Device Management Service
  • Uploading a Device Profile File
  • Customizing Device Profile Defaults
  • Adding a New Device Type to a Profile
  • Uploading and Provisioning a New Application
• Managing the Mobile Data Sync Service
  • Listing Mobile Data Sync Service Configurable Properties
  • Controlling Sychronized Data Types
  • Controlling MD5 Authentication
    • Controlling MD5 Authentication for all Devices
    • Controlling MD5 Authentication for a Specific Device Profile
  • Controlling Synchronization Ranges
• Managing the Mobile Mail Service
  • Listing Mobile Mail Service Configurable Properties
  • Controlling Maximum Number of E-mails Pushed to a Device
  • Controlling the Maximum Message Size
  • Controlling Past E-mail Push

8 Managing Oracle Beehive E-mail

• Introduction to Oracle Beehive E-mail
  • About Configuring Oracle Beehive E-mail
    • Configuring Oracle Beehive E-mail Parameters
    • Configuring Oracle Beehive E-mail Rules using Oracle Beekeeper
  • About the Oracle Beehive SMTP Server
• Managing Oracle Beehive E-mail Components
  • Configuring Sent E-mail Plugins
  • Configuring VMS Routing to Relay Messages
  • Configuring VMS Evaluator to Prevent Open Relay
    • Examples of Modifying the Inbound and Outbound VMSes
  • Using a Whitelist for E-mail Addresses
  • Setting Up E-mail Relay Routing
  • Adding a Virus Engine to Oracle Beehive
  • Managing Attachment Blocking and Virus Scanning
  • Managing Dead Letter
  • Setting and Modifying Multiple Endpoints
  • Delivering Remote E-mails with a Local E-mail Domain
  • Configuring Dispatch Rules
  • Specifying a Local Users Domain
• E-mail Coexistence in a Single Domain

9 Managing Oracle Beehive Subscriptions and Notifications

• Configuring User Subscriptions
• Configuring Notifications to use SMS
  • Configuring SMS using SMPP
  • Configuring SMS using XMS

10 Managing Oracle Beehive Time Management

• Managing Holidays
  • Creating an iCalendar File
  • Sample Holiday Entries
  • Importing Holiday iCalendar Files
• Modifying User Time Management Preferences
  • Changing a User's Time Zone Preference
  • Changing a User's Defined Working Hours
• Oracle Beehive Time Zone Definitions
  • Overview
  • Obtaining a New Oracle Beehive Time Zone Package
  • Refreshing the Oracle Beehive Time Zone Package

11 Managing Oracle Beehive Voicemail and Fax

• Introduction to Managing Oracle Beehive Voicemail
  • About Facilities
  • About Auto Attendants
  • About Voicemail Infrastructure
    • Cisco Dependencies and Requirements
    • Voicemail UDS Requirements
    • Voicemail Preference Properties
• Configuring Oracle Beehive Voice Message Service
  • Voicemail Properties
  • Configuring the Enterprise
    • Configuring Enterprise Preferences
  • Creating Voicemail Users
  • Managing Facilities
    • Creating a Facility
    • Sample Facility XML File
  • Configuring the Voicemail Touch-tone User Interface (TUI)
  • Enabling HTTPS for Cisco VXML Enabled Device Access to Oracle Beehive
  • Configuring Cisco IP Phone Voicemail GUI Application
  • Configuring the Voicemail GUI and Message Waiting Indicator
  • Cisco Router Configuration
    • Configure Translation Rule
    • Configure Global VXML Configuration Options
    • Configure Voicemail VXML Application
    • Configure Transcoding (Optional)
  • Cisco Unified Call Manager Configuration
  • Configuring the Auto Attendant
    • Installing an Auto Attendant
    • Associating an Auto Attendant with a Facility
    • Voicemail TUI Optional Steps
    • Auto Attendant Administration Commands
• Configuring Oracle Beehive Fax

12 Managing Oracle Beehive Events, Policies, and Workflows

• Introduction to Beehive Events, Policies, and Workflows
  • Introduction to Beehive Events
    • Synchronous Events
    • Asynchronous Events
    • Event Subscriptions
    • Disabled Events
  • Introduction to Beehive Policies
  • Introduction to Beehive Workflows
• Managing Beehive Events
• Managing Beehive Policies
  • Managing the Provisioning Policy
  • Managing the Deprovisioning Policy
  • Managing the Password Policy
  • Managing Auditing Policies
  • Creating and Managing Custom Policies
    • Creating New Policies
    • Editing Existing Policies
    • Deleting Custom Policies
• Managing Beehive Workflows
  • Types of Oracle Beehive Workflow
  • Oracle Beehive Workflow Tasks
  • Oracle Beehive Workflow Templates
  • Oracle Beehive Workflow Template Commands

13 Managing Oracle Beehive Access Control

• About Access Control
  • Explicit Access Control
  • Implicit Access Control
• Managing Privileges
• Managing Roles
  • About Role Definitions
  • Creating Role Definitions
  • Creating Assigned Roles
  • Modifying Roles
  • Deleting Roles
• Creating and Managing Access Control Entities and Sensitivities
  • Creating and Managing ACEs
    • Viewing ACEs
    • Creating New ACEs
    • Modifying ACEs
    • Deleting ACEs
  • Creating and Managing Sensitivities
    • Viewing Sensitivities
    • Creating New Sensitivities
    • Modifying Sensitivities
    • Deleting Sensitivities

14 Configuring and Managing Oracle Collaboration Coexistence Gateway

• Introduction to Oracle Collaboration Coexistence Gateway
  • Terminology
  • Concepts
  • Architectural Overview
• Installation and Post-Installation Configuration
  • Installation
  • Post-Installation Configuration
  • Post-Installation Tasks
    • Adjusting Quota Restrictions for the Oracle Connector for Exchange Mailbox
    • Installing the Oracle Change Notification Service for Exchange on the Same Host as Microsoft Exchange
• Administering Oracle Collaboration Coexistence Gateway
  • Oracle Beehive Coexistence Service Administrative Tasks
    • Configuring a Coexistence System on Oracle Beehive
    • Listing Oracle Beehive Remote Coexistence Systems
    • Modifying Oracle Beehive Remote Coexistence Systems
    • Provisioning Users for Coexistence
    • Viewing the Registration State of Coexisting Users
    • Deprovisioning Users from an Oracle Beehive Remote Coexistence System
  • Oracle Connector for Exchange Administrative Tasks
    • Best Practices for Stopping and Starting Oracle Connector for Exchange
    • Stopping Oracle Connector for Exchange
    • Starting Oracle Connector for Exchange
    • Stopping the BEECONNECTOR OC4J Instance
    • Starting the BEECONNECTOR OC4J Instance
    • Configuring Oracle Connector for Exchange to use HTTPS
  • Oracle Change Notification Service for Exchange Administrative Tasks
    • Stopping Oracle Change Notification Service for Exchange
    • Starting Oracle Change Notification Service for Exchange

15 Backing Up and Recovering Oracle Beehive

• Introduction to Backing Up and Recovering Oracle Beehive
  • When to Perform Backups
• Backing Up Oracle Beehive
  • Creating a Baseline Backup of Oracle Beehive
    • Creating a Baseline Backup of the Application Tier
    • Creating a Baseline Backup of the Database Tier
  • Performing a Cold Backup of Oracle Beehive
  • Performing a Hot Backup of Oracle Beehive Database
    • Performing a Hot Backup using SQL Commands
    • Performing a Hot Backup using RMAN
• Recovering Oracle Beehive
  • Recovering Oracle Beehive from a Baseline Backup
    • Recovering the Application Tier from a Baseline Backup
    • Recovering the Database Tier from a Baseline Backup
  • Recovering the Oracle Beehive Application Tier from a Cold Backup
  • Recovering the Database Tier from a Hot Backup

16 Oracle Beehive Logging and Diagnosability

• Introduction
• Logging
  • Logging Architecture
  • Understanding Log Entries
    • Error Code Severities
    • Error Message Examples
  • ChangingLog Levels
    • Log Levels
    • Listing Oracle Beehive Logging Properties
    • Changing Log Levels Globally
    • Changing Log Levels for Specific Modules
  • Managing Logs
    • Archiving Logs by File Size
    • Archiving Logs by Directory Size
  • Searching Through Logs

Index