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Contents
Title and Copyright Information
Preface
Audience
Documentation Accessibility
Conventions
Support and Contact Information
1
Overview of Configuration Change Console
Getting Started
Accessing the Console: User Accounts
Configuration Change Console Architecture
Configuration Change Console Agents
Configuration Change Console Database
Configuration Change Console Application Server
Configuration Change Console Messaging Broker Server
Using the Configuration Change Console Interface
User Interface Language and Locale
Navigation Conventions
Moving Between Screens
Accessing Online Help
Applying Filters to Displays
2
About the Dashboard
Frameworks and Policies
Understanding the Policy Summary Portlet
Viewing Policy Status Details
Top-Level Dashboard Status
Alerts
Most Active Applications - Today
Total Events
Second Level Dashboard Tabs: Control, Application, User, Device
Control Summary
Application Summary
User Summary
Device Summary
Change Management Portlets
3
Setting Up the Environment
Configuring People and Teams
People
Teams
Adding Managed Devices and Device Groups
Adding and Updating a Managed Device
Adding or Updating Device Groups
Assigning Teams to Managed Device Groups
Validating Team and Device Group Assignments
Working With A Large Environment
Device Groups
Team Support Assignments
UI Screen Scaling
4
Understanding Policy Configuration
Rule Set Types
Data and Events to be Monitored
Monitoring Applications
5
Operations Management
Steps for Modeling a Business Application
Understanding Components
Step 1: Creating Components
Add or Update a Component
Importing Components
Creating Custom Component Types
Step 2: Defining Component Rules
General Monitoring Guidelines: Rule Sets
Selecting Component Rule Sets
Adding Component Rule Sets
Monitoring Files
Monitoring Processes
Monitoring Operating System Users
Monitoring Component Internal Rule Sets
Internal Rule Sets: Database Snapshot type Rule Sets
Internal Rule Sets: Specific Pattern Types
Active Directory Monitoring
Step 3: Mapping Components to Managed Devices
Step 4: Assign Controls to a Component
Step 5: Applications
Creating Applications
Adding Component Instances to an Application
Step 6: Defining Application Audit Actions
Change Management Integration: Detecting Authorized/Unauthorized Events
Defining Audit Policies
6
Policy Management
Frameworks
Modifying or Creating New Frameworks
Copying a Framework
Policies
Modifying or Creating New Policies
Copying a Policy
Controls
Modifying or Creating New Controls
Copying a Control
Assigning Components To a Control
7
Integrating With A Change Management Server
Step 1: Configuring Change Management Integration
Step 2: Configuring the Outbound Ticket Template
Step 3: Assigning Categorizations to Component Instances
Step 4: Configuring Audit Actions for Authorized/Unauthorized Events
Emergency Change Process Flow
Monitoring Change Management Server Integration
Inbound Ticket History
Outbound Ticket History
8
Configuring Threshold Monitoring
Understanding Threshold Rule Sets
Threshold Rule Types
Notification Options
Escalation Priorities
Defining Threshold Rules
Defining Threshold Rule Sets
Assigning Rule Sets to Devices
Validating Threshold Assignments
9
Updating Agents With Policies
10
Responding to Notifications
Responding to Notifications by Email
Responding to Notifications with the Pending Notifications Screen
11
Viewing and Analyzing Change Events
Activity Summaries
Using the Activity Dashboard
Viewing Event Summary Statistics
Using the Audit Summary Screen
Visualizing Change
Viewing Changes to Servers
Viewing Changes by User
Viewing Application Changes
Visualizing Changes Across Devices (Global Events)
Visualizing Changes Over Time
Visualizing Database Inventory
Analyzing Infrastructure Change Trends
12
Administering Servers and Agents
Server Administration
Configuring Email Access
Configuring SNMP Server Information
Managing Database Size
Setting Database Purging Policies
Disabling or Enabling Team Device Limiting
Configuring Archived File Storage
Configuring Administrative Alerts
Configuring Dashboard Thresholds
Configuring LDAP Integration
Viewing Server Information: Server Reports
Agent Administration
Viewing Agent Schedule Templates
Creating/Assigning Schedule Groups
Assigning a Schedule Template to a Schedule Group
Stopping, Holding, Resuming and Pausing Agents
Upgrading Agents From the Server
Viewing Agent Information (Agent Reports)
13
Configuring, Generating, and Viewing Reports
BI Publisher Server Configuration
BI Publisher Deployment
Update a BI Publisher Deployment
Configuring Report Instances
Selecting Devices for Report Instances
Configuring the Report Distribution List
Generating and Viewing Reports
Viewing Online Reports
A
Predefined Component Templates
B
Operating System Rule Set Capability Details
Files
Rules
Processes
Rules
Processes On OS/400
Rules
OS Users
Rules
C
Component Internal Rule Set Capability Details
Oracle 8i/9i/10g (Audit)
Rule Set Configuration
Rules
Oracle 8i (Snapshot) and Oracle 9i/10g (Snapshot)
Rule Set Configuration
Rules
Microsoft SQL Server 2000 (Audit)
Rule Set Configuration
Rules
Microsoft SQL Server 2000 (SQL Trace)
Rule Set Configuration
Rules
Microsoft SQL Server (Snapshot)
Rule Set Configuration
Rules
Microsoft Active Directory (Trace)
Rule Set Configuration
Rules
Microsoft Active Directory/LDAP (Snapshot)
Rule Set Configuration
Rules
Microsoft Windows Registry
Rule Set Configuration
Rules
SNMP Traps
Rule Set Configuration
Rules
D
Accessing Data Through Third Party Tools
Description of Views
E
Third Party Licenses
Apache Software Foundation Licenses
Apache Software License, Version 1.1
Apache Software License, Version 2.0
Sun Binary Code License Agreement
Javamail
BSH-CORE 1.3.0
DOM4J
ANTLR 3
JAVA SERVICE WRAPPER
JNI REGISTRY 3.1.3
WSDL4J
AOPAlliance
XDOCLET 1.2.3
JDOM 1.0B9
MSVP60.DLL
PDH.dll 5.0.2195.2668
MIBBLE 2.8
Robohelp 5.0
Microsoft SQL SERVER DRIVER 2005, 1.2
Install Anywhere
Additional Licensing Information
Glossary
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