Upgrade Guide for DB2 UDB for z/OS > Database and UI Upgrade Planning >

Important Upgrade Planning Resources

Upgrades: All upgrades.

Environments: All environments.

This topic lists important publications and resources for performing an upgrade. Review these as part of the upgrade planning process.

Product Documentation

Product documentation is collectively called the Siebel Bookshelf. The Siebel Bookshelf is available on CD-ROM. It is also available on SupportWeb under Product Documentation.

Siebel Deployment Documentation Suite

The following publications are part of the Siebel Deployment Documentation Suite, which is part of the Siebel Bookshelf.

• Implementing Siebel Business Applications on DB2 UDB for z/OS
• Deployment Planning Guide
• Siebel Installation Guide for Microsoft Windows: Servers, Mobile Web Clients, Tools
• Siebel Installation Guide for UNIX: Servers, Mobile Web Clients, Tools
• Going Live with Siebel Business Applications for information about how to migrate customizations from the development environment to the production environment
• Siebel System Administration Guide for details on how to administer, maintain, and expand your Siebel Servers
• Security Guide for Siebel Business Applications
• Performance Tuning Guide
• Configuring Siebel Business Applications for information about configuring Siebel Business Applications in Siebel Tools
• 6.2.1 upgrades only: Planning an Upgrade to Siebel 7 for information about upgrading to the Siebel 7 data model for the first time
• 6.2.1 upgrades only: Siebel Connector for SAP/R3 to obtain Siebel 6.2.1 upgrade instructions specific to this connector

Siebel SupportWeb

This is the Siebel technical support Web site. It provides search engine access to the Siebel Bookshelf, Technical Notes, Siebel Alerts, troubleshooting information and other important information. SupportWeb is located at https://ebusiness.siebel.com/supportweb/.

• Installation and Upgrade Portal Page. This SupportWeb page lists important installation and upgrade publications, including Bookshelf titles, SupportWeb Technical Notes, and Alerts. Use this page as your entry point for obtaining installation and upgrade information. It is located on SupportWeb > Installation and Upgrade.
• System Requirements and Supported Platforms on Siebel SupportWeb. This document is the definitive list of system requirements and supported third-party products. It is located on SupportWeb at Product Documentation > System Requirements and Supported Platforms & Miscellaneous Documentation.
• Release Notes. Release notes contain late-breaking information that this guide and the Upgrade Guide do not yet include. Release Notes regarding upgrades are located on SupportWeb at Product Documentation > Release Notes > Siebel Business, Industry, Midmarket Edition, and CRM Applications 7.x and later > Categories > General > Upgrade. Search the Release Notes to find those that contain information on performing upgrades on a DB2 for z/OS platform.
• Maintenance Release Guides. Maintenance Release Guides contain important information about updates to applications in maintenance releases. Maintenance Release Guides are located on SupportWeb at Product Documentation > Maintenance Release Guides.
• Documentation Updates. Typically, the Bookshelf is updated monthly. During the month, PDF updates are posted to SupportWeb > Product Documentation > Documentation Updates.
• Technical Notes. Technical notes provide important information on specific upgrade issues. Technical Notes related to upgrade are located on SupportWeb at Technical Notes > Upgrade. Technical Notes of particular importance are as follows:
  • Technical Note 521 has information on critical upgrade issues.
  • Technical Note 447 has information on upgrading multilingual deployments to Siebel 7.5.x and later.
  • Technical Note 428 has important data migration information for upgrades from Siebel 6.2.1.
• Siebel Alerts. Alerts provide time-critical information on key product behaviors and issues. Siebel Alerts about upgrade issues are located on SupportWeb at Siebel Alerts > Product Areas > Upgrade. Siebel Alert 1179 lists Technical Notes and other resources that pertain to upgrades.
• Troubleshooting Steps. Troubleshooting Steps contain information about how to troubleshoot common error messages and unwanted behavior in Siebel applications. Troubleshooting Steps are for upgrade list error messages found in upgrade logs and describe how to resolve them. Troubleshooting Steps are located on SupportWeb at Troubleshooting Steps > Product Areas > Upgrade.
• Siebel Weekly Content Notification Service. This service notifies you weekly by email of important content changes on SupportWeb. This includes new product documentation, technical notes, alerts, and troubleshooting steps. To subscribe, see the Siebel Weekly Content Notification banner on the SupportWeb search page.

Technical Account Manager

If you need assistance planning your upgrade or encounter problems during the upgrade, your Technical Account Manager can advise you on how best to use available Siebel resources.

Siebel Expert Services

Siebel Expert Services offers detailed implementation planning and technical consulting services. They also provide rapid response and resolution for critical technical issues affecting Siebel deployments. For further information, see About Using Siebel Expert Services.